Hi -

Thanks for getting back to us!

I'm glad to hear it! I was looking into this further and was having someone on apple devices take a look at things and it seemed to be working. I am not aware of any changes made on our end but I'm glad the issue was resolved! Let us know if it comes back and we can investigate further.

If you ever have any other questions for us in the future please do not hesitate to ask!

Hi Andy -

Thanks for reaching out to Support!

I took a look at your test page on both Chrome and Firefox but it appears that all the videos on the page look the same, the controls appear to be in place and working. I did go ahead and take a look at the page source and I see all the sections on the page have containers as shown below.

Do you maybe have a screenshot of the issue? Also is this happening on a specific browser or device?

If you ever have any other questions for us in the future please do not hesitate to ask!

Hi -

Thanks for reaching out to Support!

Apologies for the delay! I was able to get a copy of your invoice and attached it in this reply in case this was still needed.

invoice_11172.pdf

If you ever have any other questions for us in the future please do not hesitate to ask!