I have found under the PRE-FLIGHT TEST settings on Total Upkeep that although it says PASS, there is one line item that does not seem to pass under CRON -

I don't know enough to say whether this is the issue or not or how to change it but as the issue does occur when it opens a new browser I would say it is probably related??

Hi Jesse thanks for your reply,

When I click on download to local machine anew browser opens with the following message: 

This site can't be reached - The webpage at https://satourismtv.co.za/wp-admin/admin-ajax.php might be temporarily down or it may have moved permanently to a new web address.

ERR_INVALID_RESPONSE

I thought maybe I needed to sign up to BoldGrid before it would give me the backups or maybe there was a setting that I missed. But if it is more than likely a plug-in conflict then let me try to work that out first before I waste anyone's time here. 

I'll come back to you once I have either sorted it out or need further assistance. 

Thanks very much again.