I would be happy to check out the solution if you will provide a link or tell me how to view it. 

Thank you for this information.    When applying these changes, it fixed the mobile version but messed up the desktop and tablet versions.   Is there a way to apply these changes to only the mobile version?

here is a screen shot of my phone.   Feel free to pull it up on your phone as well.  All photos are stick images from shutterstock.  I saved them to my desktop and drag and dropped them to the upload files area in the customize area when prompted.  There was an issue after loading the theme with this photo or something in css.   Support had to do something so that the picture could be seen.   

I do not know how to make a backup of the site.   I was told support would be doing this.   I also do not know how to load updates.  I thought they were automatic as well.