0
Not a bug

Hi, somewhy i can not get access to my wp account as admin

Dmitri Zabirov 5 years ago updated by support (Support) 5 years ago 1
-1
Not a bug

Thank you for contacting us.

I am sorry to hear that there are some problems accessing your website's Dashboard and our team is happy to help in any way we can.

The first thing I recommend is using the Lost Password tool available on your administrator login screen to attempt to restore your access.  It will send an email to the appropriate account containing a link that will reset your password and should get you back into your Dashboard.

If you run into any difficulties with that I suggest contacting your hosting provider to see if they can restore your access as they will be able to make any necessary changes on the server to get you back to working on your website.

Please let us know if there is anything else that we can do to assist you.