Welcome to the BoldGrid Bug Report Portal

If you do not have an account, submitting a Bug Report will allow you to create one.


  • Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem, if you have any.
  • If you can't find a request for an item you need, create your own bug report. Provide as many details as you can, especially:
    • WordPress Version
    • BoldGrid Version
    • Any error messages
    • Screenshots
    • 3rd Party Plugins

Thank you for sharing your thoughts and effort with us!

Need Help? Please feel free to visit our Community Forum to Ask a question.


Translator of internal links of the Blog

pautamas 9 months ago • updated by Harry J (Support Agent) 9 months ago 3

1.since part of the code can be translated into Spanish the internal links such as "Posted On" "Read More" "Posted in" "Leave a comment" "Tagged" "Widget Search" "Leave a Reply" "Start a Tipyng" "Post commnet "and everything that can not be translated from the wordprees. Help.


Thank you for contacting us.

We are currently working on full translation support in the BoldGrid Theme Framework, and it is something that should be releasing in the near future.

I will be sure to forward your feedback to our development team, and apologize for any inconvenience this may be causing.


BoldGrid Venetian Theme DropDown Menu Hiding behind pages header element

anonymous 1 year ago • updated by Ryder Moroney 3 months ago 4

.dropdown-menu has a z-index set to 7, however it uses absolute positioning, so when the menu dropdown is long enough, it goes behind the sites content headings if they exist

Harry J (Support Agent) 10 months ago

We are currently reviewing this issue with our development team, and we will follow up you once we have more information. We truly appreciate you taking the time to provide your feedback.

Under review

Why?? You have version 1.6.4 installed. Update to 1.6.0

netoriginator 1 week ago • updated by christopherm (Customer Community) 1 week ago 1

Fist the plugin wants to upgrade to 1.6.4, when that is successful, it then prompts me to - prompts to upgrade to 1.6.4 then prompts to down grade to 1.6.0?? Endless loops..


WooCommerce support outdated in Callaway

bruce 1 month ago • updated by BoldGrid (Support Agent) 1 month ago 1


### WordPress Environment ###

Home URL: http://coty.cloudaccess.host

Site URL: http://coty.cloudaccess.host

WC Version: 3.5.1

Log Directory Writable: ✔

WP Version: 4.9.8

WP Multisite: –

WP Memory Limit: 512 MB

WP Debug Mode: –

WP Cron: ✔

Language: en_US

External object cache: –

### Server Environment ###

Server Info: Apache

PHP Version: 7.2.7

PHP Post Max Size: 380 MB

PHP Time Limit: 660

PHP Max Input Vars: 10000

cURL Version: 7.60.0


SUHOSIN Installed: –

MySQL Version: 5.7.21-cll-lve

Max Upload Size: 360 MB

Default Timezone is UTC: ✔

fsockopen/cURL: ✔

SoapClient: ✔

DOMDocument: ✔

GZip: ✔

Multibyte String: ✔

Remote Post: ✔

Remote Get: ✔

### Database ###

WC Database Version: 3.5.1

WC Database Prefix: ifx_

MaxMind GeoIP Database: ✔

Total Database Size: 3.07MB

Database Data Size: 2.22MB

Database Index Size: 0.85MB

ifx_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB

ifx_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB

ifx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB

ifx_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB

ifx_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_log: Data: 0.02MB + Index: 0.02MB

ifx_commentmeta: Data: 0.02MB + Index: 0.03MB

ifx_comments: Data: 0.02MB + Index: 0.08MB

ifx_links: Data: 0.02MB + Index: 0.02MB

ifx_options: Data: 1.45MB + Index: 0.03MB

ifx_postmeta: Data: 0.08MB + Index: 0.03MB

ifx_posts: Data: 0.19MB + Index: 0.06MB

ifx_termmeta: Data: 0.02MB + Index: 0.03MB

ifx_terms: Data: 0.02MB + Index: 0.03MB

ifx_term_relationships: Data: 0.02MB + Index: 0.02MB

ifx_term_taxonomy: Data: 0.02MB + Index: 0.03MB

ifx_usermeta: Data: 0.02MB + Index: 0.03MB

ifx_users: Data: 0.02MB + Index: 0.05MB

ifx_wc_download_log: Data: 0.02MB + Index: 0.03MB

ifx_wc_webhooks: Data: 0.02MB + Index: 0.02MB

### Post Type Counts ###

attachment: 25

bg_attribution: 1

customize_changeset: 1

nav_menu_item: 5

page: 11

post: 2

revision: 7

wpforms: 12

### Security ###

Secure connection (HTTPS): ❌

Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.

Hide errors from visitors: ✔

### Active Plugins (8) ###

BoldGrid Easy SEO: by BoldGrid.com – 1.5.1

BoldGrid Gallery: by BoldGrid.com – 1.5

BoldGrid Inspirations: by BoldGrid – 1.6.0

Auto Login: by CloudAccess.net – 1.0

Jetpack by WordPress.com: by Automattic – 6.7

Post and Page Builder: by BoldGrid – 1.8.0

WooCommerce: by Automattic – 3.5.1

WPForms Lite: by WPForms – 1.4.9

### Settings ###

API Enabled: –

Force SSL: –

Currency: USD ($)

Currency Position: left

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

### WC Pages ###

Shop base: #62 - /shop/

Cart: #63 - /cart/

Checkout: #64 - /checkout/

My account: #65 - /my-account/

Terms and conditions: ❌ Page not set

### Theme ###

Name: Callaway

Version: 1.2.1

Author URL: https://www.boldgrid.com/the-team/

Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: boldgrid-callaway/woocommerce/archive-product.php

boldgrid-callaway/woocommerce/cart/cart-empty.php version 3.1.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/cart/cart.php version 3.4.0 is out of date. The core version is 3.5.0


boldgrid-callaway/woocommerce/checkout/cart-errors.php version 2.4.0 is out of date. The core version is 3.5.0


boldgrid-callaway/woocommerce/checkout/form-coupon.php version 3.4.0 is out of date. The core version is 3.4.4

boldgrid-callaway/woocommerce/checkout/payment-method.php version 2.3.0 is out of date. The core version is 3.5.0










boldgrid-callaway/woocommerce/myaccount/form-edit-account.php version 3.4.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/myaccount/form-login.php version 3.4.0 is out of date. The core version is 3.5.0


boldgrid-callaway/woocommerce/myaccount/form-reset-password.php version 3.4.0 is out of date. The core version is 3.5.0




boldgrid-callaway/woocommerce/notices/error.php version 3.3.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/notices/success.php version 3.3.0 is out of date. The core version is 3.5.0





boldgrid-callaway/woocommerce/single-product/add-to-cart/variable.php version 3.4.0 is out of date. The core version is 3.4.1




boldgrid-callaway/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 3.5.0


Outdated Templates: ❌

Learn how to update


Not a bug

Footer edit not working, cannot remove Special Thanks link

NGC 2 months ago • updated by christopherm (Customer Community) 2 months ago 3

Footer edit seems to be not working.

I can hide BoldGrid and Wordpress attribution links, when I click the Hide Partner Attribution, nothing happens...the "Special Thanks" link remains visible at bottom of page, after publishing.


Hello NGC,

Thanks for submitting a question about the footer content of your page. Yes, the premium key gives you an option to turn off the Attribution links. However, the source code is open, so you can remove it manually without purchasing a key.

The Attribution requirement is attached to the free version for licensing and copyright reasons that stem from using various media through BoldGrid image searching. That's why a paid option is available.

But, as I mentioned before, you can remove these links via CSS and/or editing the PHP source files directly without purchasing a key as is true for any WordPress theme.


Christopher M.

Not a bug

The Customize page does not show my site and will not allow me to modify my menu at all.

somersyouthwrestling 2 months ago • updated by Harry J (Support Agent) 1 month ago 2

I have tried multiple different ways, but the Customize page does not show my site at all and has no options to modify anything anymore.  This worked last year.

Not a bug

Premium Backup Plugin doesn't have a menu to use it

bernadine 5 months ago • updated by pedro65 2 months ago 1

I can install the plugin, but it doesn't add a menu item on any of my sites... so unusable.

Not a bug

Can't connect premium key to site I'm building in your cloud.

angerfixonline 6 months ago • updated by BoldGrid (Support Agent) 6 months ago 3

Need to remove Special Thanks. I'm building a site in your cloud.  Site not hosted yet (I have another host).  My premium key is not connected to the site. Don't see an option to log into phpMyAdmin to remove existing free connect key and replace with premium.  Please advise. Thanks.

Not a bug

Google bot can't load multiple Boldgrid resources

Myles 6 months ago • updated 1 month ago 3

Submitted a blog post to google - get a partial return - because so many of the boldgrid resources were not available.  

Googlebot couldn't get all resources for this page. Here's a list: 

http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/css/style.css?ver=1.55 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/css/magnific-popup.css?ver=1.1.0 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/vendors/flexslider/flexslider.css?ver=2.6.1 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/vendors/owlcarousel/assets/owl.carousel.css?ver=2.1.4 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/vendors/owlcarousel/assets/owl.theme.default.css?ver=2.1.4 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/css/font-awesome/font-awesome.min.css?ver=4.7 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/css/bootstrap/bootstrap.min.css?ver=3.3.1 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/css/boldgrid-theme-framework.min.css?ver=1.23.1 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/css/smartmenus/sm-core-css.css?ver=1.23.1 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/css/smartmenus/bootstrap/jquery.smartmenus.bootstrap.css?ver=1.23.1 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/post-and-page-builder/assets/css/components.min.css?ver=2.12.0 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/css/buttons.css?ver=1517962822 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/style.css Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/css/color-palettes.css?ver=1517962821 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/post-and-page-builder/assets/css/animate.min.css?ver=1.7.4 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/includes/kirki/assets/css/kirki-styles.css Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-includes/js/jquery/jquery.js?ver=1.12.4 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=1.4.1 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/cleantalk-spam-protect/js/apbct-public--gdpr.js?ver=5.97 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-includes/js/imagesloaded.min.js?ver=3.2.0 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-includes/js/masonry.min.js?ver=3.3.2 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-includes/js/jquery/jquery.masonry.min.js?ver=3.1.2b ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/cleantalk-spam-protect/js/apbct-public.js?ver=5.97 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk_nocache.js?ver=5.97 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/boldgrid-bootstrap-shim.min.js?ver=1.23.1 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/bootstrap/bootstrap.min.js?ver=3.3.6 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/smartmenus/jquery.smartmenus.min.js?ver=1.4 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/smartmenus/addons/bootstrap/jquery.smartmenus.bootstrap.min.js?ver=1.4 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/front-end.min.js?ver=1.23.1 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/hide-author-box.min.js?ver=1.23.1 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-includes/js/comment-reply.min.js?ver=4.9.6 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/modernizr.min.js?ver=1.23.1 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/post-and-page-builder/assets/js/jquery-stellar/jquery.stellar.js?ver=1.7.4 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/post-and-page-builder/assets/js/public.min.js?ver=1.7.4 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/js/imagesloaded.pkgd.min.js?ver=4.1.1 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/js/gallery.js?ver=1.55 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/wp-rocket/inc/front/js/lazyload-8.7.1.min.js ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/uploads/2018/02/cropped-COTS-Web-520.jpg ImageTemporarily unreachable--
http://cotscomputers.com/wp-content/uploads/2018/02/17-aircraft-display-150x150.jpg ImageTemporarily unreachable--
http://cotscomputers.com/wp-content/uploads/2018/01/cyber-grid-power-war-150x150.png ImageTemporarily unreachable--