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- WordPress Version
- BoldGrid Version
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Hello! We installed the Pavilion theme and the call to action is missing. There is also no Call to Action widget in the widget menu. The preview is NOT what loaded, which we find problematic. We have updated Wordpress and BoldGrid, and also reinstalled the Inspiration a few times and we're getting the same result: no call to action pre-loaded and no cta widget.
Our website looks super lame now as a result. Please help!
### WordPress Environment ###
Home URL: http://coty.cloudaccess.host
Site URL: http://coty.cloudaccess.host
WC Version: 3.5.1
Log Directory Writable: ✔
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.2.7
PHP Post Max Size: 380 MB
PHP Time Limit: 660
PHP Max Input Vars: 10000
cURL Version: 7.60.0
SUHOSIN Installed: –
MySQL Version: 5.7.21-cll-lve
Max Upload Size: 360 MB
Default Timezone is UTC: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 3.5.1
WC Database Prefix: ifx_
MaxMind GeoIP Database: ✔
Total Database Size: 3.07MB
Database Data Size: 2.22MB
Database Index Size: 0.85MB
ifx_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
ifx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
ifx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
ifx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
ifx_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
ifx_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
ifx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
ifx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
ifx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
ifx_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
ifx_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
ifx_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
ifx_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
ifx_woocommerce_log: Data: 0.02MB + Index: 0.02MB
ifx_commentmeta: Data: 0.02MB + Index: 0.03MB
ifx_comments: Data: 0.02MB + Index: 0.08MB
ifx_links: Data: 0.02MB + Index: 0.02MB
ifx_options: Data: 1.45MB + Index: 0.03MB
ifx_postmeta: Data: 0.08MB + Index: 0.03MB
ifx_posts: Data: 0.19MB + Index: 0.06MB
ifx_termmeta: Data: 0.02MB + Index: 0.03MB
ifx_terms: Data: 0.02MB + Index: 0.03MB
ifx_term_relationships: Data: 0.02MB + Index: 0.02MB
ifx_term_taxonomy: Data: 0.02MB + Index: 0.03MB
ifx_usermeta: Data: 0.02MB + Index: 0.03MB
ifx_users: Data: 0.02MB + Index: 0.05MB
ifx_wc_download_log: Data: 0.02MB + Index: 0.03MB
ifx_wc_webhooks: Data: 0.02MB + Index: 0.02MB
### Post Type Counts ###
### Security ###
Secure connection (HTTPS): ❌
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔
### Active Plugins (8) ###
BoldGrid Easy SEO: by BoldGrid.com – 1.5.1
BoldGrid Gallery: by BoldGrid.com – 1.5
BoldGrid Inspirations: by BoldGrid – 1.6.0
Auto Login: by CloudAccess.net – 1.0
Jetpack by WordPress.com: by Automattic – 6.7
Post and Page Builder: by BoldGrid – 1.8.0
WooCommerce: by Automattic – 3.5.1
WPForms Lite: by WPForms – 1.4.9
### Settings ###
API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
### WC Pages ###
Shop base: #62 - /shop/
Cart: #63 - /cart/
Checkout: #64 - /checkout/
My account: #65 - /my-account/
Terms and conditions: ❌ Page not set
### Theme ###
Author URL: https://www.boldgrid.com/the-team/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
boldgrid-callaway/woocommerce/cart/cart-empty.php version 3.1.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/cart/cart.php version 3.4.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/checkout/cart-errors.php version 2.4.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/checkout/form-coupon.php version 3.4.0 is out of date. The core version is 3.4.4
boldgrid-callaway/woocommerce/checkout/payment-method.php version 2.3.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/myaccount/form-edit-account.php version 3.4.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/myaccount/form-login.php version 3.4.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/myaccount/form-reset-password.php version 3.4.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/notices/error.php version 3.3.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/notices/success.php version 3.3.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/single-product/add-to-cart/variable.php version 3.4.0 is out of date. The core version is 3.4.1
boldgrid-callaway/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 3.5.0
Outdated Templates: ❌
Learn how to update
1.since part of the code can be translated into Spanish the internal links such as "Posted On" "Read More" "Posted in" "Leave a comment" "Tagged" "Widget Search" "Leave a Reply" "Start a Tipyng" "Post commnet "and everything that can not be translated from the wordprees. Help.
Thank you for contacting us.
We are currently working on full translation support in the BoldGrid Theme Framework, and it is something that should be releasing in the near future.
I will be sure to forward your feedback to our development team, and apologize for any inconvenience this may be causing.
.dropdown-menu has a z-index set to 7, however it uses absolute positioning, so when the menu dropdown is long enough, it goes behind the sites content headings if they exist
We are currently reviewing this issue with our development team, and we will follow up you once we have more information. We truly appreciate you taking the time to provide your feedback.
My connect key is not working. I’m on the free plan and I have BoldGrid only installed on one site.
Each time I try to put in the connect key, it says it’s invalid. I uninstalled boldgrid and installed it again and it still says the same thing. I’m currently using the latest version and I don’t know why it keeps telling me invalid.
I even replaced the key with a new one and still same issue. Please help me.
Current plugin: W3 Total Cache (version 0.13.3)
PHP version 7.0.33
An error of type E_ERROR was caused in line 158 of the file -w3-total-cache/Cache_File.php. Error message: Illegal length modifier specified 'f' in s[np]printf call
From all aspects of BG I am getting lots of AMP errors from SEO All in One Plugin. I don't know if they are right but I remove all the html, json etc errors they remove so AMP will work. I am using Callaway btw.
Trying to delete a user. When asked to Confirm Deletion it gives message "The link you followed has expired."
The site was updated last night to include SSL. I don't know if that is why some images show up and some don't when I'm editing a page in Post and Page Builder, but I want to be able to see the images when I'm editing, like I used to. I see that the URLs for the images now include the https:// beginning to the URL, so I'm not sure why they aren't showing up when editing the pages. What can I do to fix this?
When I looked at our website this morning, the background image was no longer there. How can this happen? I hadn't made any changes to the website yesterday and it was there yesterday evening. This is making me very nervous if things can just magically disappear.
I have since added back in the background image. How can I prevent this from happening again? What could have caused this to happen?
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