Welcome to the BoldGrid Bug Report Portal
If you do not have an account, submitting a Bug Report will allow you to create one.
- Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
- If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem, if you have any.
- If you can't find a request for an item you need, create your own bug report. Provide as many details as you can, especially:
- WordPress Version
- BoldGrid Version
- Any error messages
- 3rd Party Plugins
Thank you for sharing your thoughts and effort with us!
Need Help? Please feel free to visit our Community Forum to Ask a question.
1.since part of the code can be translated into Spanish the internal links such as "Posted On" "Read More" "Posted in" "Leave a comment" "Tagged" "Widget Search" "Leave a Reply" "Start a Tipyng" "Post commnet "and everything that can not be translated from the wordprees. Help.
Thank you for contacting us.
We are currently working on full translation support in the BoldGrid Theme Framework, and it is something that should be releasing in the near future.
I will be sure to forward your feedback to our development team, and apologize for any inconvenience this may be causing.
.dropdown-menu has a z-index set to 7, however it uses absolute positioning, so when the menu dropdown is long enough, it goes behind the sites content headings if they exist
We are currently reviewing this issue with our development team, and we will follow up you once we have more information. We truly appreciate you taking the time to provide your feedback.
Fist the plugin wants to upgrade to 1.6.4, when that is successful, it then prompts me to - prompts to upgrade to 1.6.4 then prompts to down grade to 1.6.0?? Endless loops..
### WordPress Environment ###
Home URL: http://coty.cloudaccess.host
Site URL: http://coty.cloudaccess.host
WC Version: 3.5.1
Log Directory Writable: ✔
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.2.7
PHP Post Max Size: 380 MB
PHP Time Limit: 660
PHP Max Input Vars: 10000
cURL Version: 7.60.0
SUHOSIN Installed: –
MySQL Version: 5.7.21-cll-lve
Max Upload Size: 360 MB
Default Timezone is UTC: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 3.5.1
WC Database Prefix: ifx_
MaxMind GeoIP Database: ✔
Total Database Size: 3.07MB
Database Data Size: 2.22MB
Database Index Size: 0.85MB
ifx_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
ifx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
ifx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
ifx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
ifx_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
ifx_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
ifx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
ifx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
ifx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
ifx_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
ifx_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
ifx_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
ifx_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
ifx_woocommerce_log: Data: 0.02MB + Index: 0.02MB
ifx_commentmeta: Data: 0.02MB + Index: 0.03MB
ifx_comments: Data: 0.02MB + Index: 0.08MB
ifx_links: Data: 0.02MB + Index: 0.02MB
ifx_options: Data: 1.45MB + Index: 0.03MB
ifx_postmeta: Data: 0.08MB + Index: 0.03MB
ifx_posts: Data: 0.19MB + Index: 0.06MB
ifx_termmeta: Data: 0.02MB + Index: 0.03MB
ifx_terms: Data: 0.02MB + Index: 0.03MB
ifx_term_relationships: Data: 0.02MB + Index: 0.02MB
ifx_term_taxonomy: Data: 0.02MB + Index: 0.03MB
ifx_usermeta: Data: 0.02MB + Index: 0.03MB
ifx_users: Data: 0.02MB + Index: 0.05MB
ifx_wc_download_log: Data: 0.02MB + Index: 0.03MB
ifx_wc_webhooks: Data: 0.02MB + Index: 0.02MB
### Post Type Counts ###
### Security ###
Secure connection (HTTPS): ❌
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔
### Active Plugins (8) ###
BoldGrid Easy SEO: by BoldGrid.com – 1.5.1
BoldGrid Gallery: by BoldGrid.com – 1.5
BoldGrid Inspirations: by BoldGrid – 1.6.0
Auto Login: by CloudAccess.net – 1.0
Jetpack by WordPress.com: by Automattic – 6.7
Post and Page Builder: by BoldGrid – 1.8.0
WooCommerce: by Automattic – 3.5.1
WPForms Lite: by WPForms – 1.4.9
### Settings ###
API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
### WC Pages ###
Shop base: #62 - /shop/
Cart: #63 - /cart/
Checkout: #64 - /checkout/
My account: #65 - /my-account/
Terms and conditions: ❌ Page not set
### Theme ###
Author URL: https://www.boldgrid.com/the-team/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
boldgrid-callaway/woocommerce/cart/cart-empty.php version 3.1.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/cart/cart.php version 3.4.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/checkout/cart-errors.php version 2.4.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/checkout/form-coupon.php version 3.4.0 is out of date. The core version is 3.4.4
boldgrid-callaway/woocommerce/checkout/payment-method.php version 2.3.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/myaccount/form-edit-account.php version 3.4.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/myaccount/form-login.php version 3.4.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/myaccount/form-reset-password.php version 3.4.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/notices/error.php version 3.3.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/notices/success.php version 3.3.0 is out of date. The core version is 3.5.0
boldgrid-callaway/woocommerce/single-product/add-to-cart/variable.php version 3.4.0 is out of date. The core version is 3.4.1
boldgrid-callaway/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 3.5.0
Outdated Templates: ❌
Learn how to update
Footer edit seems to be not working.
I can hide BoldGrid and Wordpress attribution links, when I click the Hide Partner Attribution, nothing happens...the "Special Thanks" link remains visible at bottom of page, after publishing.
Thanks for submitting a question about the footer content of your page. Yes, the premium key gives you an option to turn off the Attribution links. However, the source code is open, so you can remove it manually without purchasing a key.
The Attribution requirement is attached to the free version for licensing and copyright reasons that stem from using various media through BoldGrid image searching. That's why a paid option is available.
But, as I mentioned before, you can remove these links via CSS and/or editing the PHP source files directly without purchasing a key as is true for any WordPress theme.
I have tried multiple different ways, but the Customize page does not show my site at all and has no options to modify anything anymore. This worked last year.
I can install the plugin, but it doesn't add a menu item on any of my sites... so unusable.
have tried multiple computers today and cannot get "edit pages" to load! Are others having this problem?
Need to remove Special Thanks. I'm building a site in your cloud. Site not hosted yet (I have another host). My premium key is not connected to the site. Don't see an option to log into phpMyAdmin to remove existing free connect key and replace with premium. Please advise. Thanks.
Submitted a blog post to google - get a partial return - because so many of the boldgrid resources were not available.
Googlebot couldn't get all resources for this page. Here's a list:
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