Welcome to the BoldGrid Bug Report Portal

If you do not have an account, submitting a Bug Report will allow you to create one.


  • Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem, if you have any.
  • If you can't find a request for an item you need, create your own bug report. Provide as many details as you can, especially:
    • WordPress Version
    • BoldGrid Version
    • Any error messages
    • Screenshots
    • 3rd Party Plugins

Thank you for sharing your thoughts and effort with us!

Need Help? Please feel free to visit our Community Forum to Ask a question.


Call to Action Missing

Bez 3 years ago updated by support (Support) 3 years ago 1

Hello! We installed the Pavilion theme and the call to action is missing. There is also no Call to Action widget in the widget menu. The preview is NOT what loaded, which we find problematic. We have updated Wordpress and BoldGrid, and also reinstalled the Inspiration a few times and we're getting the same result: no call to action pre-loaded and no cta widget. 

Our website looks super lame now as a result. Please help! 

Under review

W3 Total Cache Crashed my site

randy 2 years ago updated by support (Support) 1 year ago 14

Current plugin: W3 Total Cache (version 0.13.3)
PHP version 7.0.33

Error Details
An error of type E_ERROR was caused in line 158 of the file -w3-total-cache/Cache_File.php. Error message: Illegal length modifier specified 'f' in s[np]printf call

Under review

Backups Fail

petrus 2 years ago updated by support (Support) 7 months ago 7

host: Dreamhost

hosting plan: shared hosting

PHP 7.3 FastCGI 

Wordpress latest

Total Siteupkeep latest

Server specs:  https://i.imgur.com/MGL7Pmc.png

Backups keep failing using SystemZip or PclZip , though sometimes work.  seem to work OK with ZipArchive. 

On another WordPress install an exact copy of the first, with the same host, different server.   Backups run flawlessly with SystemZip.  

what gives?

Only error I see in the siteupkeep log is: (for a succesful backup) 

[2020-03-29 00:16:43 UTC] Memory usage - limit / current / peak memory usage: 1024M / 67137720 (64.03 MB) / 92566632 (88 MB)
[2020-03-29 00:16:43 UTC] PHP shutdown - Error found: Array
[type] => 2
[message] => Use of undefined constant SECURE_AUTH_KEY - assumed 'SECURE_AUTH_KEY' (this will throw an Error in a future version of PHP)
[file] => /home/<user>/<my_domain>/wp-content/plugins/boldgrid-backup/admin/class-boldgrid-backup-admin-crypt.php
[line] => 43

This is the log for a failed backup:

[2020-03-28 23:57:22 UTC] PHP Version: 7.3.12
[2020-03-28 23:57:22 UTC] WordPress Version: 5.3.2
[2020-03-28 23:57:22 UTC] Total Upkeep version: 1.13.2
[2020-03-28 23:57:22 UTC] Backup process initialized.
[2020-03-28 23:57:22 UTC] Starting dump of database...
[2020-03-28 23:57:22 UTC] Memory usage - limit / current / peak memory usage: 1024M / 51479376 (49.09 MB) / 51843528 (49 MB)
[2020-03-28 23:57:22 UTC] Dump of database complete! $status = 1
[2020-03-28 23:57:22 UTC] Memory usage - limit / current / peak memory usage: 1024M / 51484864 (49.10 MB) / 52573712 (50 MB)
[2020-03-28 23:58:10 UTC] Database dump file added to file list: /home/<user>/boldgrid_backup/<my_domain>_or_3.20200328-235722.sql / 2110854 (2.01 MB)
[2020-03-28 23:58:10 UTC] Starting archiving of files. Chosen compressor: system_zip
[2020-03-28 23:58:10 UTC] Memory usage - limit / current / peak memory usage: 1024M / 66845176 (63.75 MB) / 68358912 (65 MB)
[2020-03-28 23:58:10 UTC] Starting to create list of files to include in zip.
[2020-03-28 23:58:10 UTC] Memory usage - limit / current / peak memory usage: 1024M / 66836184 (63.74 MB) / 68358912 (65 MB)
[2020-03-28 23:58:10 UTC] Finished creating list of files to include in zip.
[2020-03-28 23:58:10 UTC] Memory usage - limit / current / peak memory usage: 1024M / 70296288 (67.04 MB) / 72323808 (69 MB)
[2020-03-28 23:58:10 UTC] Starting to close the zip file.
[2020-03-28 23:58:10 UTC] Memory usage - limit / current / peak memory usage: 1024M / 66840248 (63.74 MB) / 72323808 (69 MB)

Under review

Responsive mishandling of images

paul.king 3 years ago updated by support (Support) 1 year ago 10

BoldGrid responsive image handling for mobile phone and tables is giving incorrect results for bordered images. In the WP editor preview, they look correct, but in reality, images are positioned differently within the borders on mobile devices compared with  desktop browser (chrome browser, latest version as of today's date tested for each platform)


WooCommerce support outdated in Callaway

bruce 3 years ago updated by isabellarose343 2 years ago 1


### WordPress Environment ###

Home URL: http://coty.cloudaccess.host

Site URL: http://coty.cloudaccess.host

WC Version: 3.5.1

Log Directory Writable: ✔

WP Version: 4.9.8

WP Multisite: –

WP Memory Limit: 512 MB

WP Debug Mode: –

WP Cron: ✔

Language: en_US

External object cache: –

### Server Environment ###

Server Info: Apache

PHP Version: 7.2.7

PHP Post Max Size: 380 MB

PHP Time Limit: 660

PHP Max Input Vars: 10000

cURL Version: 7.60.0


SUHOSIN Installed: –

MySQL Version: 5.7.21-cll-lve

Max Upload Size: 360 MB

Default Timezone is UTC: ✔

fsockopen/cURL: ✔

SoapClient: ✔

DOMDocument: ✔

GZip: ✔

Multibyte String: ✔

Remote Post: ✔

Remote Get: ✔

### Database ###

WC Database Version: 3.5.1

WC Database Prefix: ifx_

MaxMind GeoIP Database: ✔

Total Database Size: 3.07MB

Database Data Size: 2.22MB

Database Index Size: 0.85MB

ifx_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB

ifx_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB

ifx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB

ifx_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB

ifx_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_log: Data: 0.02MB + Index: 0.02MB

ifx_commentmeta: Data: 0.02MB + Index: 0.03MB

ifx_comments: Data: 0.02MB + Index: 0.08MB

ifx_links: Data: 0.02MB + Index: 0.02MB

ifx_options: Data: 1.45MB + Index: 0.03MB

ifx_postmeta: Data: 0.08MB + Index: 0.03MB

ifx_posts: Data: 0.19MB + Index: 0.06MB

ifx_termmeta: Data: 0.02MB + Index: 0.03MB

ifx_terms: Data: 0.02MB + Index: 0.03MB

ifx_term_relationships: Data: 0.02MB + Index: 0.02MB

ifx_term_taxonomy: Data: 0.02MB + Index: 0.03MB

ifx_usermeta: Data: 0.02MB + Index: 0.03MB

ifx_users: Data: 0.02MB + Index: 0.05MB

ifx_wc_download_log: Data: 0.02MB + Index: 0.03MB

ifx_wc_webhooks: Data: 0.02MB + Index: 0.02MB

### Post Type Counts ###

attachment: 25

bg_attribution: 1

customize_changeset: 1

nav_menu_item: 5

page: 11

post: 2

revision: 7

wpforms: 12

### Security ###

Secure connection (HTTPS): ❌

Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.

Hide errors from visitors: ✔

### Active Plugins (8) ###

BoldGrid Easy SEO: by BoldGrid.com – 1.5.1

BoldGrid Gallery: by BoldGrid.com – 1.5

BoldGrid Inspirations: by BoldGrid – 1.6.0

Auto Login: by CloudAccess.net – 1.0

Jetpack by WordPress.com: by Automattic – 6.7

Post and Page Builder: by BoldGrid – 1.8.0

WooCommerce: by Automattic – 3.5.1

WPForms Lite: by WPForms – 1.4.9

### Settings ###

API Enabled: –

Force SSL: –

Currency: USD ($)

Currency Position: left

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

### WC Pages ###

Shop base: #62 - /shop/

Cart: #63 - /cart/

Checkout: #64 - /checkout/

My account: #65 - /my-account/

Terms and conditions: ❌ Page not set

### Theme ###

Name: Callaway

Version: 1.2.1

Author URL: https://www.boldgrid.com/the-team/

Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: boldgrid-callaway/woocommerce/archive-product.php

boldgrid-callaway/woocommerce/cart/cart-empty.php version 3.1.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/cart/cart.php version 3.4.0 is out of date. The core version is 3.5.0


boldgrid-callaway/woocommerce/checkout/cart-errors.php version 2.4.0 is out of date. The core version is 3.5.0


boldgrid-callaway/woocommerce/checkout/form-coupon.php version 3.4.0 is out of date. The core version is 3.4.4

boldgrid-callaway/woocommerce/checkout/payment-method.php version 2.3.0 is out of date. The core version is 3.5.0










boldgrid-callaway/woocommerce/myaccount/form-edit-account.php version 3.4.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/myaccount/form-login.php version 3.4.0 is out of date. The core version is 3.5.0


boldgrid-callaway/woocommerce/myaccount/form-reset-password.php version 3.4.0 is out of date. The core version is 3.5.0




boldgrid-callaway/woocommerce/notices/error.php version 3.3.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/notices/success.php version 3.3.0 is out of date. The core version is 3.5.0





boldgrid-callaway/woocommerce/single-product/add-to-cart/variable.php version 3.4.0 is out of date. The core version is 3.4.1




boldgrid-callaway/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 3.5.0


Outdated Templates: ❌

Learn how to update



Translator of internal links of the Blog

pautamas 4 years ago updated by Harry J (Products Manager) 4 years ago 3

1.since part of the code can be translated into Spanish the internal links such as "Posted On" "Read More" "Posted in" "Leave a comment" "Tagged" "Widget Search" "Leave a Reply" "Start a Tipyng" "Post commnet "and everything that can not be translated from the wordprees. Help.


Thank you for contacting us.

We are currently working on full translation support in the BoldGrid Theme Framework, and it is something that should be releasing in the near future.

I will be sure to forward your feedback to our development team, and apologize for any inconvenience this may be causing.


BoldGrid Venetian Theme DropDown Menu Hiding behind pages header element

anonymous 4 years ago updated by Ryder Moroney 3 years ago 4

.dropdown-menu has a z-index set to 7, however it uses absolute positioning, so when the menu dropdown is long enough, it goes behind the sites content headings if they exist


We are currently reviewing this issue with our development team, and we will follow up you once we have more information. We truly appreciate you taking the time to provide your feedback.

Under review

Credit card input not working for premium upgrade.

RyanPowell 2 weeks ago updated by support (Support) 2 weeks ago 1

I am attempting to upgrade to premium but the cc input is not accepting any text. 

Under review

Feature Policy deprecated and replaced with Permission Policy

SMH17 5 months ago updated by support (Support) 5 months ago 1

In Browser Cache settings you can set Feature-Policy, but this header has been deprecated in favor of Permissions-Policy header. The W3 Total Cache Plugin, should be updated according to comply with new browsers' standard. The new header is just slightly different.

Not a bug

CSS seems to render double dashes prefixes as single dash

mc 6 months ago updated 6 months ago 5

Hello, I'm using Boldgrid with Hydra Theme in my personal Blog. It is an IT technical blog, so I often explain command line options. Long options are always prefixed by a double dash: for example --anoption. It seems that there's something in the CSS that makes the double dash being rendered as a single one. So --anoption is actually rendered as -anoption. This is an undesirable behavior, since the reader gets confused by this and thinks about typos, automangling defects and so on. May you kindly investigate it? Kind regards


Hello Marco-

Thanks for the bug report! This is actually behavior that's native to WordPress itself, not anything in the CSS or the BoldGrid Post and Page Builder.

WordPress has this "Feature" to improve typography. You can see the list of transformations that it makes in this article.

There are two ways you can get around this. First, you can wrap your code snippets in a Preformatted or Code tag, like so: 


You can also prevent WordPress from making transformations entirely by adding a filter to disable the text formatting filter altogether.