Welcome to the BoldGrid Bug Report Portal

If you do not have an account, submitting a Bug Report will allow you to create one.


  • Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem, if you have any.
  • If you can't find a request for an item you need, create your own bug report. Provide as many details as you can, especially:
    • WordPress Version
    • BoldGrid Version
    • Any error messages
    • Screenshots
    • 3rd Party Plugins

Thank you for sharing your thoughts and effort with us!

Need Help? Please feel free to visit our Community Forum to Ask a question.


Call to Action Missing

Bez 6 months ago updated by support (Support) 6 months ago 1

Hello! We installed the Pavilion theme and the call to action is missing. There is also no Call to Action widget in the widget menu. The preview is NOT what loaded, which we find problematic. We have updated Wordpress and BoldGrid, and also reinstalled the Inspiration a few times and we're getting the same result: no call to action pre-loaded and no cta widget. 

Our website looks super lame now as a result. Please help! 


Translator of internal links of the Blog

pautamas 2 years ago updated by Harry J (Products Manager) 2 years ago 3

1.since part of the code can be translated into Spanish the internal links such as "Posted On" "Read More" "Posted in" "Leave a comment" "Tagged" "Widget Search" "Leave a Reply" "Start a Tipyng" "Post commnet "and everything that can not be translated from the wordprees. Help.


Thank you for contacting us.

We are currently working on full translation support in the BoldGrid Theme Framework, and it is something that should be releasing in the near future.

I will be sure to forward your feedback to our development team, and apologize for any inconvenience this may be causing.


BoldGrid Venetian Theme DropDown Menu Hiding behind pages header element

anonymous 2 years ago updated by Ryder Moroney 12 months ago 4

.dropdown-menu has a z-index set to 7, however it uses absolute positioning, so when the menu dropdown is long enough, it goes behind the sites content headings if they exist


We are currently reviewing this issue with our development team, and we will follow up you once we have more information. We truly appreciate you taking the time to provide your feedback.

Not a bug

Customize Colors Not Working

Allison Strickland 1 hour ago updated by Jesse Owens (Community Manager) 1 hour ago 1

The colors in the editing side versus the Live site are not matching. Here's what is on the editing side: 

Here is what is on the live site: 


Hello Allison-

Thanks for the bug report, I'm sorry your colors aren't updating when you make changes to your Customizer.

I took a look at your site and I noticed that your CSS files (the ones responsible for controlling the style and colors for your website) are being cached on the WPMU Dev CDN. I'm guessing that means you're using the excellent Hummingbird Cache plugin. You may need to clear your cache to update these types of changes on your website.

Here are the instructions provided by WPMU Dev to clear your cache. Please let us know if this doesn't resolve the problem for you so we can investigate further.

Not a bug

Hi Guys, second question. On the the search engines e.g. Google, Bing, Yahoo both my ENERGY page and FINANCE pages are showing the same descriptions?

David A Mulholland 3 weeks ago updated by Jesse Owens (Community Manager) 2 weeks ago 1

That is as below, even though all the seo has been inputed for finance not energy on that page?

Cut Your Business Energy Bills - Business Money Matters

https://businessmoneymatters.co.uk › finance

Cut Your Business Energy Bills. Our team of experts can provide you with a bespoke no obligation quote for your business that could save you £100's or £1000's ...

example https://www.google.com/search?q=site:businessmoneymatters.co.uk&filter=0&biw=1366&bih=625


Hello David,

Thanks for the great question, I checked out both your /finance and /energy pages and it does look like the SEO Meta Description has been correctly filled out for both pages:

If you recently changed these, it's a good bet that Google hasn't had time to update its indexed descriptions for you yet. This can take weeks or even months in some cases. You can request that Google re-crawl the affected pages, here's the documentation they provide for doing so.

I hope this helps!


Hello David,

Thanks for the question, I'm sorry to hear about the frustrating experience adding spaces below text.

Since WordPress content is built in HTML, extra whitespace (like space and newline characters) is ignored unless you take some steps to ensure that it is rendered. In general, adding spaces with text isn't the recommended way to accomplish what you're looking for. Here are two ways you can add space below content using the Post and Page Builder.

You can add space in between different rows:

Or, you can add padding to the bottom of a block with the Advanced Control menu:

If you would rather use text to add spaces, you should switch over to the Text Editor and add code similar to the following:

<br /> 
<br /> 

These two bits of code, the HTML "Break" element and a Non-breaking space will allow you to add one newline per pair. The above code would look like two newlines.

I hope this helps!

Not a bug

Wordpress 5.2 email regarding boldgrid error

Brittany 2 months ago updated by Jesse Owens (Community Manager) 1 month ago 7

I was having 500 errors on my site and deactivated all plug ins but boldgrid so I could roll back and got an email saying this- An error of type E_ERROR was caused in line 42. whiskersandfluff.com.


Another possibility I just noticed, in the Jetpack section of your Site Health, it says:

jp_plugin_dir: /home/-/public_html/wp-content/plugins/jetpack1/

That's definitely not the correct "slug" for Jetpack. (i.e. jetpack1 and not just jetpack). You may want to delete Jetpack and download it again from the WordPress repo.


Typo on boldgrid.com

transfercenter4 2 months ago updated by support (Support) 2 months ago 1

On https://www.boldgrid.com/website-speed-test/

it should say "determine", not "determines" in the following text:


Under review

Cobalt (Consulting) Theme - Error with un-recognizably formatted Logo Image Alt Tags

dazzastark 3 months ago updated by support (Support) 3 months ago 1


I am using Cobalt (Consulting) theme and I am getting an SEO error where my Logo alt tag is not recognized.

After investigation, I have found that it's being incorrectly formatted in the HTML code.

The incorrect code is as follows.


<a class='logo-site-title' href="https://www.example.com/" rel="home">

<picture width="1500" height="488" class="sp-no-webp"><source srcset="https://www.example.com/wp-content/uploads/2018/10/example_logo-2.webp" type="image/webp"><source srcset="https://www.example.com/wp-content/uploads/2018/10/example_logo-2.png">

<img src="https://www.example.com/wp-content/uploads/2018/10/example_logo-2.png" width="1500" height="488" class="sp-no-webp" alt=example"" srcset="https://www.example.com/wp-content/uploads/2018/10/example_logo-2.png"></picture>



Under review

Background image does not resize properly on an IPHONE.

lauriewinestocksings 4 months ago updated by support (Support) 4 months ago 1

Background image does not resize properly on an IPHONE. This does not happen on ANDROID phone. Nor does it happen on my PC computer, or on friends APPLE computers. Only on IPHONE. The image remains LARGE, oversized - as if it is still on a computer with a screen 15" wide. The other images work fine. ONLY the background image has this problem.