Welcome to the BoldGrid Bug Report Portal

If you do not have an account, submitting a Bug Report will allow you to create one.

Tips

  • Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem, if you have any.
  • If you can't find a request for an item you need, create your own bug report. Provide as many details as you can, especially:
    • WordPress Version
    • BoldGrid Version
    • Any error messages
    • Screenshots
    • 3rd Party Plugins

Thank you for sharing your thoughts and effort with us!


Need Help? Please feel free to visit our Community Forum to Ask a question.

+2
Started

Call to Action Missing

Bez 1 year ago updated by support (Support) 1 year ago 1

Hello! We installed the Pavilion theme and the call to action is missing. There is also no Call to Action widget in the widget menu. The preview is NOT what loaded, which we find problematic. We have updated Wordpress and BoldGrid, and also reinstalled the Inspiration a few times and we're getting the same result: no call to action pre-loaded and no cta widget. 

Our website looks super lame now as a result. Please help! 

+1
Started

WooCommerce support outdated in Callaway

bruce 2 years ago updated by isabellarose343 2 months ago 1

`

### WordPress Environment ###

Home URL: http://coty.cloudaccess.host

Site URL: http://coty.cloudaccess.host

WC Version: 3.5.1

Log Directory Writable: ✔

WP Version: 4.9.8

WP Multisite: –

WP Memory Limit: 512 MB

WP Debug Mode: –

WP Cron: ✔

Language: en_US

External object cache: –

### Server Environment ###

Server Info: Apache

PHP Version: 7.2.7

PHP Post Max Size: 380 MB

PHP Time Limit: 660

PHP Max Input Vars: 10000

cURL Version: 7.60.0

OpenSSL/1.0.2k

SUHOSIN Installed: –

MySQL Version: 5.7.21-cll-lve

Max Upload Size: 360 MB

Default Timezone is UTC: ✔

fsockopen/cURL: ✔

SoapClient: ✔

DOMDocument: ✔

GZip: ✔

Multibyte String: ✔

Remote Post: ✔

Remote Get: ✔

### Database ###

WC Database Version: 3.5.1

WC Database Prefix: ifx_

MaxMind GeoIP Database: ✔

Total Database Size: 3.07MB

Database Data Size: 2.22MB

Database Index Size: 0.85MB

ifx_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB

ifx_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB

ifx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB

ifx_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB

ifx_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_log: Data: 0.02MB + Index: 0.02MB

ifx_commentmeta: Data: 0.02MB + Index: 0.03MB

ifx_comments: Data: 0.02MB + Index: 0.08MB

ifx_links: Data: 0.02MB + Index: 0.02MB

ifx_options: Data: 1.45MB + Index: 0.03MB

ifx_postmeta: Data: 0.08MB + Index: 0.03MB

ifx_posts: Data: 0.19MB + Index: 0.06MB

ifx_termmeta: Data: 0.02MB + Index: 0.03MB

ifx_terms: Data: 0.02MB + Index: 0.03MB

ifx_term_relationships: Data: 0.02MB + Index: 0.02MB

ifx_term_taxonomy: Data: 0.02MB + Index: 0.03MB

ifx_usermeta: Data: 0.02MB + Index: 0.03MB

ifx_users: Data: 0.02MB + Index: 0.05MB

ifx_wc_download_log: Data: 0.02MB + Index: 0.03MB

ifx_wc_webhooks: Data: 0.02MB + Index: 0.02MB

### Post Type Counts ###

attachment: 25

bg_attribution: 1

customize_changeset: 1

nav_menu_item: 5

page: 11

post: 2

revision: 7

wpforms: 12

### Security ###

Secure connection (HTTPS): ❌

Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.

Hide errors from visitors: ✔

### Active Plugins (8) ###

BoldGrid Easy SEO: by BoldGrid.com – 1.5.1

BoldGrid Gallery: by BoldGrid.com – 1.5

BoldGrid Inspirations: by BoldGrid – 1.6.0

Auto Login: by CloudAccess.net – 1.0

Jetpack by WordPress.com: by Automattic – 6.7

Post and Page Builder: by BoldGrid – 1.8.0

WooCommerce: by Automattic – 3.5.1

WPForms Lite: by WPForms – 1.4.9

### Settings ###

API Enabled: –

Force SSL: –

Currency: USD ($)

Currency Position: left

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

### WC Pages ###

Shop base: #62 - /shop/

Cart: #63 - /cart/

Checkout: #64 - /checkout/

My account: #65 - /my-account/

Terms and conditions: ❌ Page not set

### Theme ###

Name: Callaway

Version: 1.2.1

Author URL: https://www.boldgrid.com/the-team/

Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: boldgrid-callaway/woocommerce/archive-product.php

boldgrid-callaway/woocommerce/cart/cart-empty.php version 3.1.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/cart/cart.php version 3.4.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/cart/proceed-to-checkout-button.php

boldgrid-callaway/woocommerce/checkout/cart-errors.php version 2.4.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/checkout/form-billing.php

boldgrid-callaway/woocommerce/checkout/form-coupon.php version 3.4.0 is out of date. The core version is 3.4.4

boldgrid-callaway/woocommerce/checkout/payment-method.php version 2.3.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/checkout/payment.php

boldgrid-callaway/woocommerce/global/breadcrumb.php

boldgrid-callaway/woocommerce/global/form-login.php

boldgrid-callaway/woocommerce/global/quantity-input.php

boldgrid-callaway/woocommerce/loop/no-products-found.php

boldgrid-callaway/woocommerce/loop/orderby.php

boldgrid-callaway/woocommerce/loop/pagination.php

boldgrid-callaway/woocommerce/loop/price.php

boldgrid-callaway/woocommerce/myaccount/downloads.php

boldgrid-callaway/woocommerce/myaccount/form-edit-account.php version 3.4.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/myaccount/form-login.php version 3.4.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/myaccount/form-lost-password.php

boldgrid-callaway/woocommerce/myaccount/form-reset-password.php version 3.4.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/myaccount/my-orders.php

boldgrid-callaway/woocommerce/myaccount/navigation.php

boldgrid-callaway/woocommerce/myaccount/orders.php

boldgrid-callaway/woocommerce/notices/error.php version 3.3.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/notices/success.php version 3.3.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/product-searchform.php

boldgrid-callaway/woocommerce/single-product/add-to-cart/external.php

boldgrid-callaway/woocommerce/single-product/add-to-cart/grouped.php

boldgrid-callaway/woocommerce/single-product/add-to-cart/simple.php

boldgrid-callaway/woocommerce/single-product/add-to-cart/variable.php version 3.4.0 is out of date. The core version is 3.4.1

boldgrid-callaway/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php

boldgrid-callaway/woocommerce/single-product/price.php

boldgrid-callaway/woocommerce/single-product/tabs/tabs.php

boldgrid-callaway/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/single-product.php

Outdated Templates: ❌

Learn how to update

`

+1
Planned

Translator of internal links of the Blog

pautamas 2 years ago updated by Harry J (Products Manager) 2 years ago 3

1.since part of the code can be translated into Spanish the internal links such as "Posted On" "Read More" "Posted in" "Leave a comment" "Tagged" "Widget Search" "Leave a Reply" "Start a Tipyng" "Post commnet "and everything that can not be translated from the wordprees. Help.

Answer

Thank you for contacting us.


We are currently working on full translation support in the BoldGrid Theme Framework, and it is something that should be releasing in the near future.


I will be sure to forward your feedback to our development team, and apologize for any inconvenience this may be causing.

+1
Planned

BoldGrid Venetian Theme DropDown Menu Hiding behind pages header element

anonymous 3 years ago updated by Ryder Moroney 2 years ago 4

.dropdown-menu has a z-index set to 7, however it uses absolute positioning, so when the menu dropdown is long enough, it goes behind the sites content headings if they exist

Answer

We are currently reviewing this issue with our development team, and we will follow up you once we have more information. We truly appreciate you taking the time to provide your feedback.

0
Under review

boldgrid inspirations plugin activation-wordpress

efi 4 weeks ago updated by Jesse Owens (Community Manager) 4 weeks ago 4

I have activated a  ecommerce gem theme and I changed it with best ecommerce theme.My hosting provider is inmotion hosting which provides Boldgrid connection.Boldgrid connect plugin is activated. When I try to activate boldgrid inspirations plugin Wordpress gave an error ''There has been a critical error on your website. Please check your site admin email inbox for instructions." . The error exactly is:

An error of type E_ERROR was caused in line 165 of the file /home/n1c9585/public_html/wp-content/plugins/boldgrid-inspirations/vendor/boldgrid/boldgrid-inspirations-premium/src/Premium/Attribution.php. Error message: Uncaught Error: Call to a member function get_configs() on null in /home/n1c9585/public_html/wp-content/plugins/boldgrid-inspirations/vendor/boldgrid/boldgrid-inspirations-premium/src/Premium/Attribution.php:165 Stack trace: #0 /home/n1c9585/public_html/wp-includes/class-wp-hook.php(287): Boldgrid\Inspirations\Premium\Attribution->addControls(Array) #1 /home/n1c9585/public_html/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2 /home/n1c9585/public_html/wp-content/themes/di-responsive/inc/kirki/kirki/deprecated/filters.php(29): apply_filters('kirki/fields', Array) #3 /home/n1c9585/public_html/wp-includes/class-wp-hook.php(287): {closure}(Array) #4 /home/n1c9585/public_html/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #5 /home/n1c9585/public_html/wp-content/themes/di-responsive/inc/kirki/kirki/core/class-kirki-init.php(243): apply_filters('kirki_fields', Array) #6 /home/n1c9585/public_html/wp-content/themes/di-responsive/inc/kirki/kirki/core/class-kirki-init.php(121): Kir

Answer

Hello Efi-
It looks like this may have been a conflict with the Theme Di Responsive. I've filed a bug report for our developers to review this issue.

In the meantime, you should try to disable the BoldGrid Inspirations plugin. Here are instructions for doing so via FTP or your host's file manager or using the command line.

0
Fixed

Connect Key Invalid

info 1 month ago updated by support (Support) 1 month ago 1

Hello,


My connect key is not working. I’m on the free plan and I have BoldGrid only installed on one site.


Each time I try to put in the connect key, it says it’s invalid. I uninstalled boldgrid and installed it again and it still says the same thing. I’m currently using the latest version and I don’t know why it keeps telling me invalid.

I even replaced the key with a new one and still same issue. Please help me.


Thanks

0
Under review

W3 Total Cache Crashed my site

randy 2 months ago updated by support (Support) 2 months ago 1


Current plugin: W3 Total Cache (version 0.13.3)
PHP version 7.0.33



Error Details
=============
An error of type E_ERROR was caused in line 158 of the file -w3-total-cache/Cache_File.php. Error message: Illegal length modifier specified 'f' in s[np]printf call

0
Under review

Getting lots of AMP errors.

chilledbee 2 months ago updated 2 months ago 2

From all aspects of BG I am getting lots of AMP errors from SEO All in One Plugin.  I don't know if they are right but I remove all the html, json etc errors they remove so AMP will work.  I am using Callaway btw.

0
Under review

When I look at my pages in Post and Page Builder, some images are just showing as placeholders.

adamsp 3 months ago updated by support (Support) 3 months ago 1

The site was updated last night to include SSL. I don't know if that is why some images show up and some don't when I'm editing a page in Post and Page Builder, but I want to be able to see the images when I'm editing, like I used to. I see that the URLs for the images now include the https:// beginning  to the URL, so I'm not sure why they aren't showing up when editing the pages. What can I do to fix this?