Welcome to the BoldGrid Bug Report Portal

Hello! We installed the Pavilion theme and the call to action is missing. There is also no Call to Action widget in the widget menu. The preview is NOT what loaded, which we find problematic. We have updated Wordpress and BoldGrid, and also reinstalled the Inspiration a few times and we're getting the same result: no call to action pre-loaded and no cta widget. 

Our website looks super lame now as a result. Please help! 

host: Dreamhost

hosting plan: shared hosting

PHP 7.3 FastCGI 

Wordpress latest

Total Siteupkeep latest

Server specs:  https://i.imgur.com/MGL7Pmc.png

Backups keep failing using SystemZip or PclZip , though sometimes work.  seem to work OK with ZipArchive. 

On another WordPress install an exact copy of the first, with the same host, different server.   Backups run flawlessly with SystemZip.  

what gives?

Only error I see in the siteupkeep log is: (for a succesful backup) 

[2020-03-29 00:16:43 UTC] Memory usage - limit / current / peak memory usage: 1024M / 67137720 (64.03 MB) / 92566632 (88 MB)
[2020-03-29 00:16:43 UTC] PHP shutdown - Error found: Array
(
[type] => 2
[message] => Use of undefined constant SECURE_AUTH_KEY - assumed 'SECURE_AUTH_KEY' (this will throw an Error in a future version of PHP)
[file] => /home/<user>/<my_domain>/wp-content/plugins/boldgrid-backup/admin/class-boldgrid-backup-admin-crypt.php
[line] => 43
)

This is the log for a failed backup:

[2020-03-28 23:57:22 UTC] PHP Version: 7.3.12
[2020-03-28 23:57:22 UTC] WordPress Version: 5.3.2
[2020-03-28 23:57:22 UTC] Total Upkeep version: 1.13.2
[2020-03-28 23:57:22 UTC] Backup process initialized.
[2020-03-28 23:57:22 UTC] Starting dump of database...
[2020-03-28 23:57:22 UTC] Memory usage - limit / current / peak memory usage: 1024M / 51479376 (49.09 MB) / 51843528 (49 MB)
[2020-03-28 23:57:22 UTC] Dump of database complete! $status = 1
[2020-03-28 23:57:22 UTC] Memory usage - limit / current / peak memory usage: 1024M / 51484864 (49.10 MB) / 52573712 (50 MB)
[2020-03-28 23:58:10 UTC] Database dump file added to file list: /home/<user>/boldgrid_backup/<my_domain>_or_3.20200328-235722.sql / 2110854 (2.01 MB)
[2020-03-28 23:58:10 UTC] Starting archiving of files. Chosen compressor: system_zip
[2020-03-28 23:58:10 UTC] Memory usage - limit / current / peak memory usage: 1024M / 66845176 (63.75 MB) / 68358912 (65 MB)
[2020-03-28 23:58:10 UTC] Starting to create list of files to include in zip.
[2020-03-28 23:58:10 UTC] Memory usage - limit / current / peak memory usage: 1024M / 66836184 (63.74 MB) / 68358912 (65 MB)
[2020-03-28 23:58:10 UTC] Finished creating list of files to include in zip.
[2020-03-28 23:58:10 UTC] Memory usage - limit / current / peak memory usage: 1024M / 70296288 (67.04 MB) / 72323808 (69 MB)
[2020-03-28 23:58:10 UTC] Starting to close the zip file.
[2020-03-28 23:58:10 UTC] Memory usage - limit / current / peak memory usage: 1024M / 66840248 (63.74 MB) / 72323808 (69 MB)

`

### WordPress Environment ###

Home URL: http://coty.cloudaccess.host

Site URL: http://coty.cloudaccess.host

WC Version: 3.5.1

Log Directory Writable: ✔

WP Version: 4.9.8

WP Multisite: –

WP Memory Limit: 512 MB

WP Debug Mode: –

WP Cron: ✔

Language: en_US

External object cache: –

### Server Environment ###

Server Info: Apache

PHP Version: 7.2.7

PHP Post Max Size: 380 MB

PHP Time Limit: 660

PHP Max Input Vars: 10000

cURL Version: 7.60.0

OpenSSL/1.0.2k

SUHOSIN Installed: –

MySQL Version: 5.7.21-cll-lve

Max Upload Size: 360 MB

Default Timezone is UTC: ✔

fsockopen/cURL: ✔

SoapClient: ✔

DOMDocument: ✔

GZip: ✔

Multibyte String: ✔

Remote Post: ✔

Remote Get: ✔

### Database ###

WC Database Version: 3.5.1

WC Database Prefix: ifx_

MaxMind GeoIP Database: ✔

Total Database Size: 3.07MB

Database Data Size: 2.22MB

Database Index Size: 0.85MB

ifx_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB

ifx_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB

ifx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB

ifx_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB

ifx_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB

ifx_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB

ifx_woocommerce_log: Data: 0.02MB + Index: 0.02MB

ifx_commentmeta: Data: 0.02MB + Index: 0.03MB

ifx_comments: Data: 0.02MB + Index: 0.08MB

ifx_links: Data: 0.02MB + Index: 0.02MB

ifx_options: Data: 1.45MB + Index: 0.03MB

ifx_postmeta: Data: 0.08MB + Index: 0.03MB

ifx_posts: Data: 0.19MB + Index: 0.06MB

ifx_termmeta: Data: 0.02MB + Index: 0.03MB

ifx_terms: Data: 0.02MB + Index: 0.03MB

ifx_term_relationships: Data: 0.02MB + Index: 0.02MB

ifx_term_taxonomy: Data: 0.02MB + Index: 0.03MB

ifx_usermeta: Data: 0.02MB + Index: 0.03MB

ifx_users: Data: 0.02MB + Index: 0.05MB

ifx_wc_download_log: Data: 0.02MB + Index: 0.03MB

ifx_wc_webhooks: Data: 0.02MB + Index: 0.02MB

### Post Type Counts ###

attachment: 25

bg_attribution: 1

customize_changeset: 1

nav_menu_item: 5

page: 11

post: 2

revision: 7

wpforms: 12

### Security ###

Secure connection (HTTPS): ❌

Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.

Hide errors from visitors: ✔

### Active Plugins (8) ###

BoldGrid Easy SEO: by BoldGrid.com – 1.5.1

BoldGrid Gallery: by BoldGrid.com – 1.5

BoldGrid Inspirations: by BoldGrid – 1.6.0

Auto Login: by CloudAccess.net – 1.0

Jetpack by WordPress.com: by Automattic – 6.7

Post and Page Builder: by BoldGrid – 1.8.0

WooCommerce: by Automattic – 3.5.1

WPForms Lite: by WPForms – 1.4.9

### Settings ###

API Enabled: –

Force SSL: –

Currency: USD ($)

Currency Position: left

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

### WC Pages ###

Shop base: #62 - /shop/

Cart: #63 - /cart/

Checkout: #64 - /checkout/

My account: #65 - /my-account/

Terms and conditions: ❌ Page not set

### Theme ###

Name: Callaway

Version: 1.2.1

Author URL: https://www.boldgrid.com/the-team/

Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: boldgrid-callaway/woocommerce/archive-product.php

boldgrid-callaway/woocommerce/cart/cart-empty.php version 3.1.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/cart/cart.php version 3.4.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/cart/proceed-to-checkout-button.php

boldgrid-callaway/woocommerce/checkout/cart-errors.php version 2.4.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/checkout/form-billing.php

boldgrid-callaway/woocommerce/checkout/form-coupon.php version 3.4.0 is out of date. The core version is 3.4.4

boldgrid-callaway/woocommerce/checkout/payment-method.php version 2.3.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/checkout/payment.php

boldgrid-callaway/woocommerce/global/breadcrumb.php

boldgrid-callaway/woocommerce/global/form-login.php

boldgrid-callaway/woocommerce/global/quantity-input.php

boldgrid-callaway/woocommerce/loop/no-products-found.php

boldgrid-callaway/woocommerce/loop/orderby.php

boldgrid-callaway/woocommerce/loop/pagination.php

boldgrid-callaway/woocommerce/loop/price.php

boldgrid-callaway/woocommerce/myaccount/downloads.php

boldgrid-callaway/woocommerce/myaccount/form-edit-account.php version 3.4.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/myaccount/form-login.php version 3.4.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/myaccount/form-lost-password.php

boldgrid-callaway/woocommerce/myaccount/form-reset-password.php version 3.4.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/myaccount/my-orders.php

boldgrid-callaway/woocommerce/myaccount/navigation.php

boldgrid-callaway/woocommerce/myaccount/orders.php

boldgrid-callaway/woocommerce/notices/error.php version 3.3.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/notices/success.php version 3.3.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/product-searchform.php

boldgrid-callaway/woocommerce/single-product/add-to-cart/external.php

boldgrid-callaway/woocommerce/single-product/add-to-cart/grouped.php

boldgrid-callaway/woocommerce/single-product/add-to-cart/simple.php

boldgrid-callaway/woocommerce/single-product/add-to-cart/variable.php version 3.4.0 is out of date. The core version is 3.4.1

boldgrid-callaway/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php

boldgrid-callaway/woocommerce/single-product/price.php

boldgrid-callaway/woocommerce/single-product/tabs/tabs.php

boldgrid-callaway/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 3.5.0

boldgrid-callaway/woocommerce/single-product.php

Outdated Templates: ❌

Learn how to update

`

I have activated a  ecommerce gem theme and I changed it with best ecommerce theme.My hosting provider is inmotion hosting which provides Boldgrid connection.Boldgrid connect plugin is activated. When I try to activate boldgrid inspirations plugin Wordpress gave an error ''There has been a critical error on your website. Please check your site admin email inbox for instructions." . The error exactly is:

Current plugin: W3 Total Cache (version 0.13.3)
PHP version 7.0.33



Error Details
=============
An error of type E_ERROR was caused in line 158 of the file -w3-total-cache/Cache_File.php. Error message: Illegal length modifier specified 'f' in s[np]printf call

From all aspects of BG I am getting lots of AMP errors from SEO All in One Plugin.  I don't know if they are right but I remove all the html, json etc errors they remove so AMP will work.  I am using Callaway btw.

The site was updated last night to include SSL. I don't know if that is why some images show up and some don't when I'm editing a page in Post and Page Builder, but I want to be able to see the images when I'm editing, like I used to. I see that the URLs for the images now include the https:// beginning  to the URL, so I'm not sure why they aren't showing up when editing the pages. What can I do to fix this?

Hello,

I am using Cobalt (Consulting) theme and I am getting an SEO error where my Logo alt tag is not recognized.

After investigation, I have found that it's being incorrectly formatted in the HTML code.

The incorrect code is as follows.

<code>

<a class='logo-site-title' href="https://www.example.com/" rel="home">

<picture width="1500" height="488" class="sp-no-webp"><source srcset="https://www.example.com/wp-content/uploads/2018/10/example_logo-2.webp" type="image/webp"><source srcset="https://www.example.com/wp-content/uploads/2018/10/example_logo-2.png">

<img src="https://www.example.com/wp-content/uploads/2018/10/example_logo-2.png" width="1500" height="488" class="sp-no-webp" alt=example"" srcset="https://www.example.com/wp-content/uploads/2018/10/example_logo-2.png"></picture>

</a>

</code>

My Woocommerce version installed is: 3.5.7

but Your theme (Uptempo) contains outdated copies of some WooCommerce template files.  

boldgrid-uptempo/woocommerce/archive-product.php,
boldgrid-uptempo/woocommerce/cart/cart-empty.php version 3.1.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/cart/cart.php version 3.4.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/cart/proceed-to-checkout-button.php,
boldgrid-uptempo/woocommerce/checkout/cart-errors.php version 2.4.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/checkout/form-billing.php,
boldgrid-uptempo/woocommerce/checkout/form-coupon.php version 3.4.0 is out of date. The core version is 3.4.4,
boldgrid-uptempo/woocommerce/checkout/payment-method.php version 2.3.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/checkout/payment.php version 3.4.0 is out of date. The core version is 3.5.3,
boldgrid-uptempo/woocommerce/global/breadcrumb.php,
boldgrid-uptempo/woocommerce/global/form-login.php,
boldgrid-uptempo/woocommerce/global/quantity-input.php,
boldgrid-uptempo/woocommerce/loop/no-products-found.php,
boldgrid-uptempo/woocommerce/loop/orderby.php,
boldgrid-uptempo/woocommerce/loop/pagination.php,
boldgrid-uptempo/woocommerce/loop/price.php,
boldgrid-uptempo/woocommerce/myaccount/downloads.php,
boldgrid-uptempo/woocommerce/myaccount/form-edit-account.php version 3.4.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/myaccount/form-login.php version 3.4.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/myaccount/form-lost-password.php version 3.4.0 is out of date. The core version is 3.5.2,
boldgrid-uptempo/woocommerce/myaccount/form-reset-password.php version 3.4.0 is out of date. The core version is 3.5.5,
boldgrid-uptempo/woocommerce/myaccount/my-orders.php,
boldgrid-uptempo/woocommerce/myaccount/navigation.php,
boldgrid-uptempo/woocommerce/myaccount/orders.php,
boldgrid-uptempo/woocommerce/notices/error.php version 3.3.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/notices/success.php version 3.3.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/product-searchform.php,
boldgrid-uptempo/woocommerce/single-product/add-to-cart/external.php,
boldgrid-uptempo/woocommerce/single-product/add-to-cart/grouped.php,
boldgrid-uptempo/woocommerce/single-product/add-to-cart/simple.php,
boldgrid-uptempo/woocommerce/single-product/add-to-cart/variable.php version 3.4.0 is out of date. The core version is 3.5.5,
boldgrid-uptempo/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php,
boldgrid-uptempo/woocommerce/single-product/price.php,
boldgrid-uptempo/woocommerce/single-product/tabs/tabs.php,
boldgrid-uptempo/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/single-product.php