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  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem, if you have any.
  • If you can't find a request for an item you need, create your own bug report. Provide as many details as you can, especially:
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    • 3rd Party Plugins

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Need Help? Please feel free to visit our Support Center to Ask a question.


Translator of internal links of the Blog

pautamas 3 months ago • updated by Harry J (Support Agent) 3 months ago 3

1.since part of the code can be translated into Spanish the internal links such as "Posted On" "Read More" "Posted in" "Leave a comment" "Tagged" "Widget Search" "Leave a Reply" "Start a Tipyng" "Post commnet "and everything that can not be translated from the wordprees. Help.


Thank you for contacting us.

We are currently working on full translation support in the BoldGrid Theme Framework, and it is something that should be releasing in the near future.

I will be sure to forward your feedback to our development team, and apologize for any inconvenience this may be causing.


BoldGrid Venetian Theme DropDown Menu Hiding behind pages header element

anonymous 9 months ago • updated by Albert 2 months ago 4

.dropdown-menu has a z-index set to 7, however it uses absolute positioning, so when the menu dropdown is long enough, it goes behind the sites content headings if they exist


We are currently reviewing this issue with our development team, and we will follow up you once we have more information. We truly appreciate you taking the time to provide your feedback.

Not a bug

Can't connect premium key to site I'm building in your cloud.

angerfixonline 6 days ago • updated by BoldGrid (Support Agent) 4 days ago 3

Need to remove Special Thanks. I'm building a site in your cloud.  Site not hosted yet (I have another host).  My premium key is not connected to the site. Don't see an option to log into phpMyAdmin to remove existing free connect key and replace with premium.  Please advise. Thanks.

Under review

Google bot can't load multiple Boldgrid resources

Myles 1 week ago • updated by BoldGrid (Support Agent) 1 week ago 1

Submitted a blog post to google - get a partial return - because so many of the boldgrid resources were not available.  

Googlebot couldn't get all resources for this page. Here's a list: 

http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/css/style.css?ver=1.55 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/css/magnific-popup.css?ver=1.1.0 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/vendors/flexslider/flexslider.css?ver=2.6.1 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/vendors/owlcarousel/assets/owl.carousel.css?ver=2.1.4 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/vendors/owlcarousel/assets/owl.theme.default.css?ver=2.1.4 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/css/font-awesome/font-awesome.min.css?ver=4.7 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/css/bootstrap/bootstrap.min.css?ver=3.3.1 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/css/boldgrid-theme-framework.min.css?ver=1.23.1 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/css/smartmenus/sm-core-css.css?ver=1.23.1 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/css/smartmenus/bootstrap/jquery.smartmenus.bootstrap.css?ver=1.23.1 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/post-and-page-builder/assets/css/components.min.css?ver=2.12.0 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/css/buttons.css?ver=1517962822 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/style.css Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/css/color-palettes.css?ver=1517962821 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/post-and-page-builder/assets/css/animate.min.css?ver=1.7.4 Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/includes/kirki/assets/css/kirki-styles.css Style SheetTemporarily unreachable--
http://cotscomputers.com/wp-includes/js/jquery/jquery.js?ver=1.12.4 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=1.4.1 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/cleantalk-spam-protect/js/apbct-public--gdpr.js?ver=5.97 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-includes/js/imagesloaded.min.js?ver=3.2.0 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-includes/js/masonry.min.js?ver=3.3.2 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-includes/js/jquery/jquery.masonry.min.js?ver=3.1.2b ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/cleantalk-spam-protect/js/apbct-public.js?ver=5.97 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk_nocache.js?ver=5.97 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/boldgrid-bootstrap-shim.min.js?ver=1.23.1 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/bootstrap/bootstrap.min.js?ver=3.3.6 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/smartmenus/jquery.smartmenus.min.js?ver=1.4 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/smartmenus/addons/bootstrap/jquery.smartmenus.bootstrap.min.js?ver=1.4 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/front-end.min.js?ver=1.23.1 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/hide-author-box.min.js?ver=1.23.1 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-includes/js/comment-reply.min.js?ver=4.9.6 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/themes/boldgrid-gridone/inc/boldgrid-theme-framework/assets/js/modernizr.min.js?ver=1.23.1 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/post-and-page-builder/assets/js/jquery-stellar/jquery.stellar.js?ver=1.7.4 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/post-and-page-builder/assets/js/public.min.js?ver=1.7.4 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/js/imagesloaded.pkgd.min.js?ver=4.1.1 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/boldgrid-gallery/includes/js/gallery.js?ver=1.55 ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/plugins/wp-rocket/inc/front/js/lazyload-8.7.1.min.js ScriptTemporarily unreachable--
http://cotscomputers.com/wp-content/uploads/2018/02/cropped-COTS-Web-520.jpg ImageTemporarily unreachable--
http://cotscomputers.com/wp-content/uploads/2018/02/17-aircraft-display-150x150.jpg ImageTemporarily unreachable--
http://cotscomputers.com/wp-content/uploads/2018/01/cyber-grid-power-war-150x150.png ImageTemporarily unreachable--

"Error loading blocks - Please try again later" - getting this repeatedly. I'm on a Gigabit fiber connection.

Myles 2 weeks ago • updated by BoldGrid (Support Agent) 2 weeks ago 3

I'm trying to add a new block.  I keep getting "Error loading blocks - Please try again later" I'm on a fast connection.  This is happening day after day.  

Under review

In Edit Block, the parallax and fixed buttons are switched in the "section background" settings.

procyonrisingllc 1 month ago • updated by Harry J (Support Agent) 1 month ago 3

the buttons for parallax and fixed are switched. In 'edit block' click on a picture and then click the "section background" button of the bar and then choose "settings." Locate the three choices on none, parallax, and fixed. Those lat two are switched. They work fine, but are reversed.

Under review

Chrome error at login

Chuck Wheeler 3 months ago • updated by BoldGrid (Support Agent) 2 months ago 2

When I attempt to login with Chrome Version 65.0.3325.181 I receive the ERROR: Cookies are blocked or not supported by your browser. You must enable cookies to use WordPress.  Cookies are enabled.  If I open another tab in same browser and login again and am successful.  

Not a bug

Unable to add new social media buttons in menu

idnar667 3 months ago • updated by Harry J (Support Agent) 3 months ago 5

When I go to customize the social media buttons and click "add" it doesn't do anything. Is there a work around for it?

Not a bug

Pavilion Theme the menu does not work on mobile

Johnny 4 months ago • updated by Harry J (Support Agent) 3 months ago 5

The menu button does not function on mobile



Thank you for contacting us.

In order to correct this, you can use Custom CSS if you are not using the Widgets labeled "Below Primary Navigation"

An example of this type of code would be as follows:

@media (max-width:768px) {
    .main {margin-top:23px;}
@media (min-width:768px) and (max-width:992px) {
    .main {margin-top:-95px;}
@media (min-width:992px) {
    .main {margin-top:-55px;}

This can be applied in the Customizer, via the Custom CSS Editor. We have further information on using that in our Support Center, which can be found here: https://www.boldgrid.com/support/using-the-customizer/how-to-use-the-custom-css-editor/

Please let us know if you require further assistance, we are glad to help!