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    • 3rd Party Plugins

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0
Not a bug

Customize Colors Not Working

Allison Strickland 5 years ago updated by Jesse Owens (Community Manager) 5 years ago 1

The colors in the editing side versus the Live site are not matching. Here's what is on the editing side: 

Image 1192


Here is what is on the live site: 

Image 1194

Answer

Hello Allison-

Thanks for the bug report, I'm sorry your colors aren't updating when you make changes to your Customizer.

I took a look at your site and I noticed that your CSS files (the ones responsible for controlling the style and colors for your website) are being cached on the WPMU Dev CDN. I'm guessing that means you're using the excellent Hummingbird Cache plugin. You may need to clear your cache to update these types of changes on your website.

Here are the instructions provided by WPMU Dev to clear your cache. Please let us know if this doesn't resolve the problem for you so we can investigate further.

0
Not a bug

Hi Guys, second question. On the the search engines e.g. Google, Bing, Yahoo both my ENERGY page and FINANCE pages are showing the same descriptions?

David A Mulholland 5 years ago updated by Jesse Owens (Community Manager) 5 years ago 1

That is as below, even though all the seo has been inputed for finance not energy on that page?

Cut Your Business Energy Bills - Business Money Matters

https://businessmoneymatters.co.uk › finance

Cut Your Business Energy Bills. Our team of experts can provide you with a bespoke no obligation quote for your business that could save you £100's or £1000's ...

example https://www.google.com/search?q=site:businessmoneymatters.co.uk&filter=0&biw=1366&bih=625

Answer

Hello David,

Thanks for the great question, I checked out both your /finance and /energy pages and it does look like the SEO Meta Description has been correctly filled out for both pages:

If you recently changed these, it's a good bet that Google hasn't had time to update its indexed descriptions for you yet. This can take weeks or even months in some cases. You can request that Google re-crawl the affected pages, here's the documentation they provide for doing so.


I hope this helps!

Answer

Hello David,

Thanks for the question, I'm sorry to hear about the frustrating experience adding spaces below text.


Since WordPress content is built in HTML, extra whitespace (like space and newline characters) is ignored unless you take some steps to ensure that it is rendered. In general, adding spaces with text isn't the recommended way to accomplish what you're looking for. Here are two ways you can add space below content using the Post and Page Builder.

You can add space in between different rows:

Or, you can add padding to the bottom of a block with the Advanced Control menu:

If you would rather use text to add spaces, you should switch over to the Text Editor and add code similar to the following:

<br /> 
<br /> 

These two bits of code, the HTML "Break" element and a Non-breaking space will allow you to add one newline per pair. The above code would look like two newlines.

I hope this helps!

0
Not a bug

Wordpress 5.2 email regarding boldgrid error

Brittany 5 years ago updated by Jesse Owens (Community Manager) 5 years ago 7

I was having 500 errors on my site and deactivated all plug ins but boldgrid so I could roll back and got an email saying this- An error of type E_ERROR was caused in line 42. whiskersandfluff.com.

Answer

Another possibility I just noticed, in the Jetpack section of your Site Health, it says:

jp_plugin_dir: /home/-/public_html/wp-content/plugins/jetpack1/

That's definitely not the correct "slug" for Jetpack. (i.e. jetpack1 and not just jetpack). You may want to delete Jetpack and download it again from the WordPress repo.

0
Fixed

Typo on boldgrid.com

transfercenter4 5 years ago updated by support (Support) 5 years ago 1

On https://www.boldgrid.com/website-speed-test/

it should say "determine", not "determines" in the following text:

SPEED COACH PERFORMS A FULL SPECTRUM WEBSITE SPEED TEST ON THE MOST IMPORTANT METRICS THAT DETERMINES YOUR SITE'S SPEED

0
Under review

Cobalt (Consulting) Theme - Error with un-recognizably formatted Logo Image Alt Tags

dazzastark 5 years ago updated by support (Support) 5 years ago 1

Hello,

I am using Cobalt (Consulting) theme and I am getting an SEO error where my Logo alt tag is not recognized.

After investigation, I have found that it's being incorrectly formatted in the HTML code.

The incorrect code is as follows.

<code>

<a class='logo-site-title' href="https://www.example.com/" rel="home">

<picture width="1500" height="488" class="sp-no-webp"><source srcset="https://www.example.com/wp-content/uploads/2018/10/example_logo-2.webp" type="image/webp"><source srcset="https://www.example.com/wp-content/uploads/2018/10/example_logo-2.png">

<img src="https://www.example.com/wp-content/uploads/2018/10/example_logo-2.png" width="1500" height="488" class="sp-no-webp" alt=example"" srcset="https://www.example.com/wp-content/uploads/2018/10/example_logo-2.png"></picture>

</a>

</code>

0
Under review

Background image does not resize properly on an IPHONE.

lauriewinestocksings 5 years ago updated by support (Support) 5 years ago 1 1 duplicate

Background image does not resize properly on an IPHONE. This does not happen on ANDROID phone. Nor does it happen on my PC computer, or on friends APPLE computers. Only on IPHONE. The image remains LARGE, oversized - as if it is still on a computer with a screen 15" wide. The other images work fine. ONLY the background image has this problem.

0
Started

How to update these: Your theme (Uptempo) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.

Lorenzo Reynaga 5 years ago updated by clivegidney 5 years ago 2

My Woocommerce version installed is: 3.5.7

but Your theme (Uptempo) contains outdated copies of some WooCommerce template files.  

boldgrid-uptempo/woocommerce/archive-product.php,
boldgrid-uptempo/woocommerce/cart/cart-empty.php version 3.1.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/cart/cart.php version 3.4.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/cart/proceed-to-checkout-button.php,
boldgrid-uptempo/woocommerce/checkout/cart-errors.php version 2.4.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/checkout/form-billing.php,
boldgrid-uptempo/woocommerce/checkout/form-coupon.php version 3.4.0 is out of date. The core version is 3.4.4,
boldgrid-uptempo/woocommerce/checkout/payment-method.php version 2.3.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/checkout/payment.php version 3.4.0 is out of date. The core version is 3.5.3,
boldgrid-uptempo/woocommerce/global/breadcrumb.php,
boldgrid-uptempo/woocommerce/global/form-login.php,
boldgrid-uptempo/woocommerce/global/quantity-input.php,
boldgrid-uptempo/woocommerce/loop/no-products-found.php,
boldgrid-uptempo/woocommerce/loop/orderby.php,
boldgrid-uptempo/woocommerce/loop/pagination.php,
boldgrid-uptempo/woocommerce/loop/price.php,
boldgrid-uptempo/woocommerce/myaccount/downloads.php,
boldgrid-uptempo/woocommerce/myaccount/form-edit-account.php version 3.4.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/myaccount/form-login.php version 3.4.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/myaccount/form-lost-password.php version 3.4.0 is out of date. The core version is 3.5.2,
boldgrid-uptempo/woocommerce/myaccount/form-reset-password.php version 3.4.0 is out of date. The core version is 3.5.5,
boldgrid-uptempo/woocommerce/myaccount/my-orders.php,
boldgrid-uptempo/woocommerce/myaccount/navigation.php,
boldgrid-uptempo/woocommerce/myaccount/orders.php,
boldgrid-uptempo/woocommerce/notices/error.php version 3.3.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/notices/success.php version 3.3.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/product-searchform.php,
boldgrid-uptempo/woocommerce/single-product/add-to-cart/external.php,
boldgrid-uptempo/woocommerce/single-product/add-to-cart/grouped.php,
boldgrid-uptempo/woocommerce/single-product/add-to-cart/simple.php,
boldgrid-uptempo/woocommerce/single-product/add-to-cart/variable.php version 3.4.0 is out of date. The core version is 3.5.5,
boldgrid-uptempo/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php,
boldgrid-uptempo/woocommerce/single-product/price.php,
boldgrid-uptempo/woocommerce/single-product/tabs/tabs.php,
boldgrid-uptempo/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 3.5.0,
boldgrid-uptempo/woocommerce/single-product.php

0
Not a bug

No "Reading" Submenu in the Settings Menu

emendiz 5 years ago updated by support (Support) 5 years ago 3

I was not able to "change" my default page to use when entering BD Setting menu, so after many minutes, I was directed to the "Reading" submenu in the Settings menu, but this does not exist in the BD Menu... so I manually entered the address: "wp-admin/options-reading.php" and there it is.

Why is it missing in the Setting Menu the "Reading" Page?