Welcome to the BoldGrid Bug Report Portal
If you do not have an account, submitting a Bug Report will allow you to create one.
Tips
- Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
- If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem, if you have any.
- If you can't find a request for an item you need, create your own bug report. Provide as many details as you can, especially:
- WordPress Version
- BoldGrid Version
- Any error messages
- Screenshots
- 3rd Party Plugins
Thank you for sharing your thoughts and effort with us!
Need Help? Please feel free to visit our Community Forum to Ask a question.
Hello David,
Thanks for the question, I'm sorry to hear about the frustrating experience adding spaces below text.
Since WordPress content is built in HTML, extra whitespace (like space and newline characters) is ignored unless you take some steps to ensure that it is rendered. In general, adding spaces with text isn't the recommended way to accomplish what you're looking for. Here are two ways you can add space below content using the Post and Page Builder.
You can add space in between different rows:
Or, you can add padding to the bottom of a block with the Advanced Control menu:
If you would rather use text to add spaces, you should switch over to the Text Editor and add code similar to the following:
<br /> <br />
These two bits of code, the HTML "Break" element and a Non-breaking space will allow you to add one newline per pair. The above code would look like two newlines.
I hope this helps!
Wordpress 5.2 email regarding boldgrid error
I was having 500 errors on my site and deactivated all plug ins but boldgrid so I could roll back and got an email saying this- An error of type E_ERROR was caused in line 42. whiskersandfluff.com.
Another possibility I just noticed, in the Jetpack section of your Site Health, it says:
jp_plugin_dir: /home/-/public_html/wp-content/plugins/jetpack1/
That's definitely not the correct "slug" for Jetpack. (i.e. jetpack1 and not just jetpack). You may want to delete Jetpack and download it again from the WordPress repo.
Typo on boldgrid.com
On https://www.boldgrid.com/website-speed-test/
it should say "determine", not "determines" in the following text:
SPEED COACH PERFORMS A FULL SPECTRUM WEBSITE SPEED TEST ON THE MOST IMPORTANT METRICS THAT DETERMINES YOUR SITE'S SPEED
Responsive mishandling of images
BoldGrid responsive image handling for mobile phone and tables is giving incorrect results for bordered images. In the WP editor preview, they look correct, but in reality, images are positioned differently within the borders on mobile devices compared with desktop browser (chrome browser, latest version as of today's date tested for each platform)
No "Reading" Submenu in the Settings Menu
I was not able to "change" my default page to use when entering BD Setting menu, so after many minutes, I was directed to the "Reading" submenu in the Settings menu, but this does not exist in the BD Menu... so I manually entered the address: "wp-admin/options-reading.php" and there it is.
Why is it missing in the Setting Menu the "Reading" Page?
Image Easy SEO
The image optimization bar remains red on the Easy SEO section of my page, I have two images in the content both with alt text box filled etc
Why does the Backup plugin open an FTP connection every time?
Why is it that the BoldGrid Backup plugin must make an FTP connection with every page load of the plugin? Unless I'm viewing the archives, why does loading Settings, Tools, Preflight Check, or any of the other settings mandate that the plugin must attempt an FTP login?
I have the FTP option setup and connections are only allowed to my FTP server during certain times, yet when I go to the settings for BoldGrid I have to wait for the connection to timeout before the plugin page loads, leaving me to killing processes on my server since they hang for some time while waiting for the connection to timeout.
It makes no sense that loading a page that doesn't depend on the FTP connection actually has to create the connection. This is a very poor design in my opinion.
Customer support service by UserEcho
