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0
Under review

Post & Page builder asking for review even after uninstallation

agozahawke 4 years ago updated by support (Support) 4 years ago 1

Image 2755

I am no longer using the plugin as suggested since it conflicts with the theme I am using, but it keeps popping up after a week or two when I thought it was gone. I still have Total Upkeep and Boldgrid Gallery at the time. I'm sorry I can't help much now but just to report this issue exists, because I clicked "I already did" even if I haven't reviewed the plugin (not much chance to use it on an unreleased website).

0
Under review

boldgrid inspirations plugin activation-wordpress

efi 4 years ago updated by Jesse Owens (Community Manager) 4 years ago 4

I have activated a  ecommerce gem theme and I changed it with best ecommerce theme.My hosting provider is inmotion hosting which provides Boldgrid connection.Boldgrid connect plugin is activated. When I try to activate boldgrid inspirations plugin Wordpress gave an error ''There has been a critical error on your website. Please check your site admin email inbox for instructions." . The error exactly is:

An error of type E_ERROR was caused in line 165 of the file /home/n1c9585/public_html/wp-content/plugins/boldgrid-inspirations/vendor/boldgrid/boldgrid-inspirations-premium/src/Premium/Attribution.php. Error message: Uncaught Error: Call to a member function get_configs() on null in /home/n1c9585/public_html/wp-content/plugins/boldgrid-inspirations/vendor/boldgrid/boldgrid-inspirations-premium/src/Premium/Attribution.php:165 Stack trace: #0 /home/n1c9585/public_html/wp-includes/class-wp-hook.php(287): Boldgrid\Inspirations\Premium\Attribution->addControls(Array) #1 /home/n1c9585/public_html/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2 /home/n1c9585/public_html/wp-content/themes/di-responsive/inc/kirki/kirki/deprecated/filters.php(29): apply_filters('kirki/fields', Array) #3 /home/n1c9585/public_html/wp-includes/class-wp-hook.php(287): {closure}(Array) #4 /home/n1c9585/public_html/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #5 /home/n1c9585/public_html/wp-content/themes/di-responsive/inc/kirki/kirki/core/class-kirki-init.php(243): apply_filters('kirki_fields', Array) #6 /home/n1c9585/public_html/wp-content/themes/di-responsive/inc/kirki/kirki/core/class-kirki-init.php(121): Kir

Answer

Hello Efi-
It looks like this may have been a conflict with the Theme Di Responsive. I've filed a bug report for our developers to review this issue.

In the meantime, you should try to disable the BoldGrid Inspirations plugin. Here are instructions for doing so via FTP or your host's file manager or using the command line.

0
Fixed

Connect Key Invalid

info 4 years ago updated by support (Support) 4 years ago 1

Hello,


My connect key is not working. I’m on the free plan and I have BoldGrid only installed on one site.


Each time I try to put in the connect key, it says it’s invalid. I uninstalled boldgrid and installed it again and it still says the same thing. I’m currently using the latest version and I don’t know why it keeps telling me invalid.

I even replaced the key with a new one and still same issue. Please help me.


Thanks

0
Under review

Getting lots of AMP errors.

chilledbee 4 years ago updated 4 years ago 2

From all aspects of BG I am getting lots of AMP errors from SEO All in One Plugin.  I don't know if they are right but I remove all the html, json etc errors they remove so AMP will work.  I am using Callaway btw.

0
Under review

When I look at my pages in Post and Page Builder, some images are just showing as placeholders.

adamsp 4 years ago updated by support (Support) 4 years ago 1

The site was updated last night to include SSL. I don't know if that is why some images show up and some don't when I'm editing a page in Post and Page Builder, but I want to be able to see the images when I'm editing, like I used to. I see that the URLs for the images now include the https:// beginning  to the URL, so I'm not sure why they aren't showing up when editing the pages. What can I do to fix this?

0
Under review

Background image disappeared

adamsp 4 years ago updated by support (Support) 4 years ago 3

When I looked at our website this  morning, the background image was no longer there. How can this happen? I hadn't made any changes to the website yesterday and it was there yesterday evening. This is making me very nervous if things can just magically disappear.

I have since added back in the background image. How can I prevent this from happening again? What could have caused this to happen?

0
Under review

W3 TOTAL C CAUSES WP TO REVERT TO OLD CONTENT

Will at Theos 4 years ago updated 4 years ago 3

When running WordPress 5.3.2 with Zakra theme and W3 v0.13.1 the site keeps reverting many pages to old content from last summer. The WP editor has the correct version but when we try to update the pages with the new content it fails. DeactivatingW3 fixes it. 

0
Under review

Pavilion theme not compatible with latest WooCommerce templates. Please help.

admin 4 years ago updated by support (Support) 4 years ago 1
0
Under review

WooCommerce delivery address hidden after W3 Total Cache Version: 0.11.0 update

chris 4 years ago updated by support (Support) 4 years ago 1

WooCommerce delivery address hidden by javascript after W3 Total Cache Version: 0.11.0 update, deactivating W3 Total Cache plugin resolves issue.

WordPress 5.3

WooCommerce 3.8.0

0
Fixed

admin is not working

adiaga 4 years ago updated by Jesse Owens (Community Manager) 4 years ago 1

logging into https://trenchlessromaniaclub.ro/wp-admin/ returns a lot of errors:

Warning: Invalid argument supplied for foreach() in /home/esp8265/trenchlessromaniaclub.ro/wp-content/plugins/boldgrid-backup/admin/class-boldgrid-backup-admin-core.php on line 894

Warning: Invalid argument supplied for foreach() in /home/esp8265/trenchlessromaniaclub.ro/wp-admin/includes/plugin.php on line 1554

Warning: Invalid argument supplied for foreach() in /home/esp8265/trenchlessromaniaclub.ro/wp-admin/includes/plugin.php on line 1554

Warning: Invalid argument supplied for foreach() in /home/esp8265/trenchlessromaniaclub.ro/wp-admin/includes/plugin.php on line 1554

Warning: Invalid argument supplied for foreach() in /home/esp8265/trenchlessromaniaclub.ro/wp-admin/includes/plugin.php on line 1554

Answer

Hello,

Thank you very much for letting us know about the bug caused by the recent update to the Backup plugin. 

Our team has released a fix for this bug in the latest update, version 1.11.8

If you were unable to deactivate the Backup plugin using the automated recovery email, you should try disabling it via FTP/File Manager or WP-CLI to restore access to your Dashboard.
Once the plugin is disabled you should be able to download the newest update and reactivate the plugin.


Thank you for your understanding and we are sorry for any distruptions this bug has caused you. Please let us know if there is anything else that we can do to assist you.
https://www.boldgrid.com/support/wordpress-tutorials/disabling-a-plugin-with-ftp-or-file-manager/
https://www.boldgrid.com/support/wordpress-tutorials/disabling-a-plugin-with-wp-cli/