Welcome to the BoldGrid Bug Report Portal

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  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem, if you have any.
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    • 3rd Party Plugins

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0
Not a bug

Unable to add new social media buttons in menu

idnar667 7 years ago updated by anonymous 7 years ago 5

When I go to customize the social media buttons and click "add" it doesn't do anything. Is there a work around for it?

0
Not a bug

Pavilion Theme the menu does not work on mobile

Johnny 7 years ago updated by Harry J (Products Manager) 7 years ago 5

The menu button does not function on mobile

Answer

Hello!


Thank you for contacting us.


In order to correct this, you can use Custom CSS if you are not using the Widgets labeled "Below Primary Navigation"

An example of this type of code would be as follows:



@media (max-width:768px) {
    .main {margin-top:23px;}
}
@media (min-width:768px) and (max-width:992px) {
    .main {margin-top:-95px;}
}
@media (min-width:992px) {
    .main {margin-top:-55px;}
}


This can be applied in the Customizer, via the Custom CSS Editor. We have further information on using that in our Support Center, which can be found here: https://www.boldgrid.com/support/using-the-customizer/how-to-use-the-custom-css-editor/


Please let us know if you require further assistance, we are glad to help!

-1
Under review

Primary Menu has disappeared. Despite deleting and adding primary menu again.

ryansl6 3 years ago updated by support (Support) 3 years ago 1

I need help on creating a visible menu again, as mine has completely disappeared along with my logo.

-1
Under review

hi. i get a service unavailable message, can somebody hep?

iolamp 3 years ago updated by support (Support) 3 years ago 1
-1
Under review

Post & Page builder asking for review even after uninstallation

agozahawke 5 years ago updated by support (Support) 5 years ago 1

Image 2755

I am no longer using the plugin as suggested since it conflicts with the theme I am using, but it keeps popping up after a week or two when I thought it was gone. I still have Total Upkeep and Boldgrid Gallery at the time. I'm sorry I can't help much now but just to report this issue exists, because I clicked "I already did" even if I haven't reviewed the plugin (not much chance to use it on an unreleased website).

-1
Under review

Background image disappeared

adamsp 5 years ago updated by support (Support) 5 years ago 3

When I looked at our website this  morning, the background image was no longer there. How can this happen? I hadn't made any changes to the website yesterday and it was there yesterday evening. This is making me very nervous if things can just magically disappear.

I have since added back in the background image. How can I prevent this from happening again? What could have caused this to happen?

-1
Under review

Background image does not resize properly on an IPHONE.

lauriewinestocksings 6 years ago updated by support (Support) 6 years ago 1 1 duplicate

Background image does not resize properly on an IPHONE. This does not happen on ANDROID phone. Nor does it happen on my PC computer, or on friends APPLE computers. Only on IPHONE. The image remains LARGE, oversized - as if it is still on a computer with a screen 15" wide. The other images work fine. ONLY the background image has this problem.