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  • Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem, if you have any.
  • If you can't find a request for an item you need, create your own bug report. Provide as many details as you can, especially:
    • WordPress Version
    • BoldGrid Version
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    • 3rd Party Plugins

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0
Not a bug

Hi, somewhy i can not get access to my wp account as admin

Dmitri Zabirov 5 years ago updated by support (Support) 5 years ago 1
0
Not a bug

Not able to add blocks to new page in Post and Page Builder. "Add Block" icon does not work.

Courtney J 5 years ago updated by support (Support) 5 years ago 2
0
Fixed

Image Easy SEO

Douglas Peck 5 years ago updated by support (Support) 5 years ago 6 1 duplicate

The image optimization bar remains red on the Easy SEO section of my page,  I have two images in the content both with alt text box filled etc

0
Fixed

Why does the Backup plugin open an FTP connection every time?

Jeffrey Shepherd 5 years ago updated by support (Support) 5 years ago 4

Why is it that the BoldGrid Backup plugin must make an FTP connection with every page load of the plugin?  Unless I'm viewing the archives, why does loading Settings, Tools, Preflight Check, or any of the other settings mandate that the plugin must attempt an FTP login?

I have the FTP option setup and connections are only allowed to my FTP server during certain times, yet when I go to the settings for BoldGrid I have to wait for the connection to timeout before the plugin page loads, leaving me to killing processes on my server since they hang for some time while waiting for the connection to timeout.

It makes no sense that loading a page that doesn't depend on the FTP connection actually has to create the connection.  This is a very poor design in my opinion.

0
Fixed

Why?? You have version 1.6.4 installed. Update to 1.6.0

netoriginator 5 years ago updated by support (Support) 5 years ago 2

Fist the plugin wants to upgrade to 1.6.4, when that is successful, it then prompts me to - prompts to upgrade to 1.6.4 then prompts to down grade to 1.6.0?? Endless loops..

0
Not a bug

Footer edit not working, cannot remove Special Thanks link

NGC 6 years ago updated by christopherm 6 years ago 3

Footer edit seems to be not working.

I can hide BoldGrid and Wordpress attribution links, when I click the Hide Partner Attribution, nothing happens...the "Special Thanks" link remains visible at bottom of page, after publishing.

Image 361

Answer
christopherm 6 years ago

Hello NGC,

Thanks for submitting a question about the footer content of your page. Yes, the premium key gives you an option to turn off the Attribution links. However, the source code is open, so you can remove it manually without purchasing a key.

The Attribution requirement is attached to the free version for licensing and copyright reasons that stem from using various media through BoldGrid image searching. That's why a paid option is available.

But, as I mentioned before, you can remove these links via CSS and/or editing the PHP source files directly without purchasing a key as is true for any WordPress theme.

Best,

Christopher M.

0
Not a bug

The Customize page does not show my site and will not allow me to modify my menu at all.

somersyouthwrestling 6 years ago updated by godmother108 5 years ago 3

I have tried multiple different ways, but the Customize page does not show my site at all and has no options to modify anything anymore.  This worked last year.

Image 347

0
Not a bug

Premium Backup Plugin doesn't have a menu to use it

bernadine 6 years ago updated by pedro65 6 years ago 1

I can install the plugin, but it doesn't add a menu item on any of my sites... so unusable.