Welcome to the BoldGrid Bug Report Portal
If you do not have an account, submitting a Bug Report will allow you to create one.
Tips
- Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
- If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem, if you have any.
- If you can't find a request for an item you need, create your own bug report. Provide as many details as you can, especially:
- WordPress Version
- BoldGrid Version
- Any error messages
- Screenshots
- 3rd Party Plugins
Thank you for sharing your thoughts and effort with us!
Need Help? Please feel free to visit our Community Forum to Ask a question.

Unable to add new social media buttons in menu
When I go to customize the social media buttons and click "add" it doesn't do anything. Is there a work around for it?

Pavilion Theme the menu does not work on mobile
The menu button does not function on mobile

Hello!
Thank you for contacting us.
In order to correct this, you can use Custom CSS if you are not using the Widgets labeled "Below Primary Navigation"
An example of this type of code would be as follows:
@media (max-width:768px) {
.main {margin-top:23px;}
}
@media (min-width:768px) and (max-width:992px) {
.main {margin-top:-95px;}
}
@media (min-width:992px) {
.main {margin-top:-55px;}
}
This can be applied in the Customizer, via the Custom CSS Editor. We have further information on using that in our Support Center, which can be found here: https://www.boldgrid.com/support/using-the-customizer/how-to-use-the-custom-css-editor/
Please let us know if you require further assistance, we are glad to help!

Primary Menu has disappeared. Despite deleting and adding primary menu again.
I need help on creating a visible menu again, as mine has completely disappeared along with my logo.

Post & Page builder asking for review even after uninstallation
I am no longer using the plugin as suggested since it conflicts with the theme I am using, but it keeps popping up after a week or two when I thought it was gone. I still have Total Upkeep and Boldgrid Gallery at the time. I'm sorry I can't help much now but just to report this issue exists, because I clicked "I already did" even if I haven't reviewed the plugin (not much chance to use it on an unreleased website).

Background image disappeared
When I looked at our website this morning, the background image was no longer there. How can this happen? I hadn't made any changes to the website yesterday and it was there yesterday evening. This is making me very nervous if things can just magically disappear.
I have since added back in the background image. How can I prevent this from happening again? What could have caused this to happen?

Background image does not resize properly on an IPHONE.
Background image does not resize properly on an IPHONE. This does not happen on ANDROID phone. Nor does it happen on my PC computer, or on friends APPLE computers. Only on IPHONE. The image remains LARGE, oversized - as if it is still on a computer with a screen 15" wide. The other images work fine. ONLY the background image has this problem.
Customer support service by UserEcho