Thank you for contacting us, our team is here to help in any way we can.
One recurring problem we have seen following the most recent WordPress update is a conflict between our Easy SEO plugin and Yoast SEO that removes the ability to use the BoldGrid standard editing interface. If you have both of those plugins installed I recommend deactivating one of them to see if that addresses the problem you are experiencing.
If that does not resolve the issue, or if you do not have those plugins installed, please let us know and we will continue troubleshooting this matter.
Thank you for contacting us and I am sorry to hear that there are some problems working with your images.
Please provide us with any additional information you can about this bug, it will help us replicate the problem you are experiencing and get it resolved.
Thank you for helping us improve BoldGrid!
Thank you for contacting us and reporting this bug for the Backup plugin.
I have submitted this particular issue to our development team for additional review and I hope that they are able to release a fix for it soon. You can also view any updates for this issue in the GitHub repository for the BoldGrid Backup plugin.
Thank you for letting us know about this WooCommerce issue. Our team is currently working to update the WooCommerce template files contained within your theme and I hope that we are able to get it to you soon. Please keep your BoldGrid themes updated to the latest version to ensure you get the most recent fixes when they are released.
Please let us know if there is anything else that we can do to assist you, we are always happy to help!
Thank you for contacting us and we are happy to answer any questions you have about using your BoldGrid website.
The option to hide the Special Thanks link in the footer is available to BoldGrid installations that have a Premium Connect key associated with them and is not available for free Connect key users.
If your website does in fact have a Premium key installed and the option is not available please let us know, our team will help you troubleshoot this problem and get it fixed.
Thank you for contacting us.The error you are showing can occur due to a number of things, and we would be glad to investigate the issue on your behalf. First, I would suggest making a backup of the site, and ensuring all your plugins and themes are updated to the most recent version.
If the updates do not fix the issue or if there are no updates available please let us know and our team will investigate this problem further for you.
Thank you for contacting us.
The BoldGrid Post and Page Builder uses specific markup to determine how to display the content properly. As long as the old pages are not modified significantly they should work as expected if you reinstall BoldGrid. BoldGrid can be installed as many times as you want, there is no additional charge for installing BoldGrid themes or plguins.
Please let us know if you have any additional questions, we are always happy to help!
I am sorry to hear that the gallery plugin is not working correctly for you, I know how frustrating it can be when something doesn't work as expected.
If you would like to request a refund please submit a Support Request from your BoldGrid Central account stating your intention to receive a refund.
Please let us know if there is anything else that we can do to assist you.
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