Hello David,

Thanks for the great question, I'm sorry to hear your links aren't working as expected.

Can you provide a little more information about the issue? If I'm understanding correctly, you're trying to make text and image links within a Post or Page?

There are a few ways to create links. The way I do it normally, I'll type out the anchor text, and then go back and select the text and add the URL, like you can see in this animation:

The same method works with images, but you can also add links to images directly in their edit windows, as you can see in this animation:

If this process isn't working for you, or your links are disappearing after you're adding them this way, can you let us know what steps you're taking when you see the issue pop up?

Thanks for that extra information!

I'll update here when we have more info. The differences in the embed codes from Google directly and within the editor shouldn't be making a difference like that. For example here's one from Google directly:

<iframe src="https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d2828.3649326412615!2d-93.24440348346208!3d44.85486507909847!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x87f62f6c393c612d%3A0xb3c6f1806e78286b!2sMall+of+America%C2%AE!5e0!3m2!1sen!2sus!4v1566411485949!5m2!1sen!2sus" width="600" height="450" frameborder="0" style="border:0" allowfullscreen=""></iframe>

And here's the same one (searching for the Mall of America) from the editor:

<iframe style="max-width: 100%;" src="https://maps.google.com/maps?q=Mall+of+America&t=m&z=16&output=embed" width="600" height="450" frameborder="0" data-mce-fragment="1"></iframe>

Our iPhones that we tested on here all loaded the maps, so we're going to try to replicate your issue more precisely with a Verizon connection.

Hello! Thanks for writing back, I am glad to hear you were able to get your map working correctly.

I did some testing and I wasn't able to get the same issue. May I ask which cellular network you're using, and which iOS version?

Hello,

Thanks for writing back, I see what you mean.

This is actually a very common misconception because WordPress.com (the blog/website hosting company) is very different from WordPress (the open-source website software that BoldGrid's products are built upon). There are actually a lot of articles about the differences between the two entities precisely because this has been confusing new website creators for a long time.

One of the major differences is that for your website, hosted on WordPress.com, you won't have the freedom to install BoldGrid's plugins and themes. As you noted, you can import your content using the xml import function, but you'll need to use one of the themes that WordPress.com provides to you to style the look and feel of your website.

If you do want more freedom to use WordPress (the software), we recommend trying out one of these fantastic WordPress web hosting providers.

I hope this helps!

Hello, thanks for the question, I'm sorry you're having trouble overwriting your older website.

When you're looking at the website on the domain https://demo2.cloudwp.dev, you're looking at your Cloud WordPress staging website. In order to transfer it to your domain and replace your old WordPress website, follow the steps in this article on how to migrate your Cloud WordPress website.
  

I hope this helps!

Hello,
Thanks for the great question, I'm sorry to hear that your website has been hacked.

It is possible to restore your website from your BoldGrid Backups manually, even if all of your website files have been deleted. This is an involved process and will require both FTP/File Manager as well as a database administration tool, such as phpMyAdmin. Follow these steps:

1. Move your backup .zip file into your public website directory.
2. Unzip the backup file.
3. Locate the database backup file ending in .sql, and download it to your computer.
4. Log into your database administration tool, and import the .sql file into the database associated with this website.

Once your website is restored, make sure to move your database backup file outside of your public directory, as it contains sensitive information about your website.

I hope this helps!

Hello,

Thanks for the great question, I'm sorry your maps aren't loading on mobile data.

Since the maps are working on WiFi, I don't think there's any code you'll be able to add to the website to fix this issue. It's more likely that these two phones are both configured not to use mobile data for Google Maps. On iPhones, you can actually set which apps are allowed to use mobile data one-by-one. Double-check in your mobile data settings that Google Maps is turned on for mobile data in your settings.

Glad to hear I was able to help! If you have an extra moment, we'd be very grateful if you could help spread the word by leaving us a review on wordpress.org.

Glad to hear I was able to help! If you have an extra moment, we'd be very grateful if you could help spread the word by leaving us a review on wordpress.org.

Hello,
Thanks for the great question, I definitely understand that some images might impact the readability of your text.

The default background effect is called "Fixed," where the image remains in the same place no matter how much the user scrolls. If you want it to stay up at the top, you'll want to change the background effect to "Scroll."

To find this setting, navigate to the Customize -> Background menu, and select the option for a "Scroll" background effect.

I hope this helps!