Welcome to the BoldGrid Bug Report Portal
If you do not have an account, submitting a Bug Report will allow you to create one.
Tips
- Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
- If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem, if you have any.
- If you can't find a request for an item you need, create your own bug report. Provide as many details as you can, especially:
- WordPress Version
- BoldGrid Version
- Any error messages
- Screenshots
- 3rd Party Plugins
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Need Help? Please feel free to visit our Community Forum to Ask a question.
Can't connect premium key to site I'm building in your cloud.
Need to remove Special Thanks. I'm building a site in your cloud. Site not hosted yet (I have another host). My premium key is not connected to the site. Don't see an option to log into phpMyAdmin to remove existing free connect key and replace with premium. Please advise. Thanks.
Google bot can't load multiple Boldgrid resources
Submitted a blog post to google - get a partial return - because so many of the boldgrid resources were not available.
Googlebot couldn't get all resources for this page. Here's a list:
"Error loading blocks - Please try again later" - getting this repeatedly. I'm on a Gigabit fiber connection.
I'm trying to add a new block. I keep getting "Error loading blocks - Please try again later" I'm on a fast connection. This is happening day after day.
In Edit Block, the parallax and fixed buttons are switched in the "section background" settings.
the buttons for parallax and fixed are switched. In 'edit block' click on a picture and then click the "section background" button of the bar and then choose "settings." Locate the three choices on none, parallax, and fixed. Those lat two are switched. They work fine, but are reversed.
Chrome error at login
When I attempt to login with Chrome Version 65.0.3325.181 I receive the ERROR: Cookies are blocked or not supported by your browser. You must enable cookies to use WordPress. Cookies are enabled. If I open another tab in same browser and login again and am successful.
Unable to add new social media buttons in menu
When I go to customize the social media buttons and click "add" it doesn't do anything. Is there a work around for it?
Pavilion Theme the menu does not work on mobile
The menu button does not function on mobile
Hello!
Thank you for contacting us.
In order to correct this, you can use Custom CSS if you are not using the Widgets labeled "Below Primary Navigation"
An example of this type of code would be as follows:
@media (max-width:768px) {
.main {margin-top:23px;}
}
@media (min-width:768px) and (max-width:992px) {
.main {margin-top:-95px;}
}
@media (min-width:992px) {
.main {margin-top:-55px;}
}
This can be applied in the Customizer, via the Custom CSS Editor. We have further information on using that in our Support Center, which can be found here: https://www.boldgrid.com/support/using-the-customizer/how-to-use-the-custom-css-editor/
Please let us know if you require further assistance, we are glad to help!
Customer support service by UserEcho
