Hi-
Thanks for the clarification. 

Judging by what your support team said, 

...saying that it was my email server that had blocked the contact form message.

That sounds exactly what I would expect if your email provider was rejecting the messages as Spam. I recommend proceeding with the SMTP Plugin, such as WPForms WP Mail SMTP.

Hello,

Thanks for the excellent question, this is actually a really common issue for WordPress users on a shared hosting platform.

When WordPress sends mail, whether that's using your contact form or, for example, resetting your Admin password, by default it uses the server's PHP Mail system. This is important because lots of spammers also use PHP Mail, which makes a lot of email systems see these unauthenticated emails as Spam. Check your spam folder, but it's also possible that your email provider didn't even let the emails get that far.

One experiment I always recommend before taking your next step is to go through the "Forgot your Password" process to see if you can receive that email. If you do get that email, something is wrong with your actual forms. If you don't, you can reasonably conclude that your website Email is not working.

The most common way to fix this is to use an SMTP plugin, such as WPForms WP Mail SMTP, which will actually let you set up your website to log into your email account and send mail as you. WPForms also has a really good email troubleshooting tutorial on troubleshooting this issue.

Your hosting provider will also be able to check your email delivery logs to determine the precise cause of any issues, so you can also contact them to be sure.

I hope this helps! 

Hello, 
Thanks for the great question. The key step to using animated GIF's in WordPress is to use the "Full size" image.

When you upload any image in WordPress, it automatically creates several image sizes, known as "Thumbnails," so that it can help you keep your website fast by giving you smaller image sizes to serve to your visitors. However, this process removes the animation from a GIF file. 

When you add the image to your Post or Page, be sure to select the "Full Size" image size.

For the issue with the HTTP Error when uploading images, this is generally a hosting issue. It can typically be resolved by adding the following line to your .htaccess file:

SetEnv MAGICK_THREAD_LIMIT 1

I hope this helps!

Hi Paul,

Thanks for writing back. I consulted with the developers and they let me know I might have been going down the wrong path. You're right that the JavaScript to turn the menu into the "Hamburger" (box with the lines in it) only works if we use the Primary Menu.

So, rather than trying to turn the Social menu into a new copy of the primary menu, use this snippet instead to swap their positions:

function my_custom_theme_configs( $boldgrid_framework_configs ) {    
    $boldgrid_framework_configs['template']['locations']['header'] = array(
        '1' => array( '[menu]secondary' ),
        '5' => array( '[widget]boldgrid-widget-1' ),
        '6' => array( '[action]boldgrid_site_identity' ),
        '7' => array( '[action]boldgrid_primary_navigation' ),
        '11' => array( '[menu]social' ),
    );
    $boldgrid_framework_configs['menu']['locations']['social'] = 'Header Lower Right'; 
    return $boldgrid_framework_configs;
}
add_filter( 'boldgrid_theme_framework_config', 'my_custom_theme_configs', 21);

After updating the Snippet, you'll need to go back to Customize -> Menus and switch your menu location back to Primary. You'll notice while you're in there that we renamed the Social menu spot to "Header Lower Right" so that you'll remember we switched it in the future.

I hope this one accomplishes everything you're looking for Paul!

Hello!
Sorry to hear that it didn't work out for you. Can you send a screenshot of your custom Javascript in your Customize menu so I can see what might be wrong?

Here's some information about getting rid of the "Special Thanks" attribution page.

Hello,

Thank you for the questions, I'm sorry you're having trouble with your new site.

First question- how do I add an email address? If I understand you correctly, you mean you're trying to add a new user account to your website to log in with. You can do this via the Users -> Add New menu. Here are detailed instructions from the WordPress User Manual.

Second question- am I paying for this? It depends. Several of our supporting web hosts provide BoldGrid Premium included in your web hosting package. BoldGrid also produces a fully-featured free version of all our products. Since your website ownership was transferred to you, your website's connect key may be associated with the previous owner's email address. If they would like to transfer ownership of your BoldGrid connect key to you, you can do so using these instructions.

Third Question- How do I get help? Free users receive support via this forum. If you have a premium account, you can utilize our Premium Support ticketing system. If you use one of our supporting web hosts, your hosting provider can also provide support for BoldGrid's products.

I hope this helps!

Hello!

Thanks for the excellent question. 

Many document formats can be uploaded in exactly the same way as other media types, via the Media -> Add New menu. 

According to the WordPress Codex, the following document formats are allowed:

• .pdf (Portable Document Format; Adobe Acrobat)
• .doc, .docx (Microsoft Word Document)
• .ppt, .pptx, .pps, .ppsx (Microsoft PowerPoint Presentation)
• .odt (OpenDocument Text Document)
• .xls, .xlsx (Microsoft Excel Document)
• .psd (Adobe Photoshop Document)

By default, WordPress organizes your uploads by Year and Month, so, for example, anything you upload this month will be in the directory:

/wp-content/uploads/2019/10

Some third-party plugins are designed to make this process easier. For example, Easy Digital Downloads is designed to let you sell your downloads. Another one I found to help with folder organization is called FileBird -WordPress Media Library Folders.

I hope this helps!

Hello! Sorry about the frustration. It looks like you've got the code on two lines there. When you have it right, you should only see one line number on the left-hand side there. In your screenshot, you can see that "div:nth-" starts a second line of code.

Hi David-

Thanks for the interesting question, I'm sorry for the frustration of losing your save button, that would make me nervous about losing my work too.

Two thoughts come to my head- both would cause the Publish box to actually move below the editing window. 
The first possibility is your screen options. There's an option to change the editing window from two columns to one:

If that's not the case, then another possibility is that a plugin you're using, one that displays something in the editor window, is not closing one of its <div> elements, causing the page to interpret it as below the editor instead of on the side. You could test this hypothesis by disabling your plugins, one-by-one, that have anything displayed in your editor window.

Both of these theories would still show your update/publish button below the editor. If it's disappeared completely, then something else might be interacting with your editor window.

I hope this helps!