Hello,

Thanks for reaching out, I'm glad to hear that you were able to get this fixed. The most common cause for this is that you may have saved a draft or published your page before entering a title. When this happens, your permalink is saved with a number placeholder instead of the title of your page.

Hello,

The best way to accomplish this is using some Custom CSS to make your menu item stand out. I took a few minutes to create this video to show you how it's done:

I hope this helps!

Hello,

Thanks for reaching out! I'm glad to hear that you're trying out W3 Total Cache to improve your site speed. You're right that it can look intimidating at first, there are a lot of different settings to configure.

Here's a couple of resources to get you started. For most sites, you can greatly improve your performance with a couple of easy and safe first steps. You can also use these steps to test out new settings safely without risking bringing down your site. 

If you'd like to have one of our performance experts take a look, you can also use our premium support options as well.

I hope this helps!

Hello,

Thanks for reaching out, sorry to hear that you're getting search console errors for your website.

Right now, that URL is currently giving a 404 error. If Google is still crawling this page, that would indicate that it is included in your sitemap or is otherwise linked from your site somewhere. One easy way to fix that is to use a redirection plugin to find 404 errors on your website and redirect them to an active page.

I hope this helps!

Hello,

Thanks for reaching out, I'm sorry to hear that your video thumbnail isn't working correctly. Generally speaking, if your video is hosted on YouTube or another online platform, that platform will control the thumbnail. If your video is self-hosted, WordPress automatically picks out a frame from about the 3-second mark to use as a thumbnail.
You can also edit the thumbnail for your self-hosted videos by going to Media -> Library, clicking on your video, and then click on Edit More Details. 

From there, you'll see the Featured Image field:

I hope this helps!

Thank you for contacting us. To get the best help possible for this problem please create a post in the W3 Support Forums. If you're able to make a post there, the developers will be able to get the necessary information they need to help resolve the issue for you.

Hello,

Thanks for that additional information. The allow_url_fopen setting wouldn't cause this issue- it's used for scheduling your automatic backups and falls back to PHP cURL SSL if needed. 

The most likely causes for this would be something similar to the following:

1. Your backup file is large, and taking longer than your host's Apache or NGINX configuration allows for a web-based download.
2. Your access to admin-ajax.php is being blocked. This is sometimes caused by a false positive in a security plugin, or your host's security software, such as ModSec.

If you have access to do so, I recommend enabling WP_DEBUG and reviewing the errors there, and checking your Apache and NGINX error logs for more information.

If you need immediate access to your backup files, you can also use FTP or your host's file manager to get access to the files.

Hello,

Thank you for reaching out, I am sorry to hear that you're not able to download your backups.

When you see that error, there should be a status code just below the message, for example ERR_ACCESS_DENIED. Can you let us know which message you're seeing there?

It's possible that your host or another plugin, such as a security plugin, may be blocking access to admin-ajax, the interface that handles the downloads. Additionally, can you visit Tools -> Site Health -> Info and click on Copy Site Info to Clipboard, and then paste that information here? That will help us narrow down what's causing your error.

Hello,

Thanks for the great question, and I'm glad to hear that you were able to resolve the issue.

Generally speaking, this functionality would be provided by the theme, so I wouldn't be able to say for sure about the Imagely theme you're using. On BoldGrid Themes, you can accomplish this by navigating to Customize -> Site Title & Logo and uploading a logo, which would replace the text title with the image you choose. Here's more information about the Site Title and Logo. 

Hello-

Thanks for the great questions, I'm sorry to hear you're having trouble getting your site to play nicely on mobile devices.

So from what I understand, you're trying to accomplish two main things- move the social menu to a sensible place, and reduce the spacing between your call-to-action button and the start of the page content. Here's what I see currently:

Right now, your social menu displays on the left, which isn't consistent with your main menu hamburger, so I'm making the assumption that you're looking to move it to the right-hand side with your other menu.

Here's a CSS Media query rule I came up with that will hopefully accomplish what you're looking for. You can paste this directly into your Customize -> Advanced -> Custom JS & CSS Custom Theme CSS field.

@media only screen and (max-wdith: 992px){
#menu-social {
    text-align: right;
}
.mod-space-home {
    margin-top: auto !important;
}
.mod-space-home div {
    height: 0px;
}
div.entry-content {
    padding-top: 0px !important;
    margin-top: 0px;
}
}

These rules will display like this:

I hope this helps! Please let me know if we can help further for you.