Hello,

Sorry for the continued issues with the slider graphic in BoldGrid. The screenshot you're showing above indicates another theme editor (Elementor) running at the same time.  The issue is most likely a conflict with it.  If you have any way of removing that editor and then running only BoldGrid in this space, then it may help to resolve the issues.  We are currently unable to duplicate the issue at this point.  If remove the other editor and then the issue still occurs, please let us know and we can investigate the issue further.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hello Ron,

Apologies, but BoldGrid does not provide phone support.  You can contact your hosting service if they provide technical support. BoldGrid is a plugin for WordPress, so it doesn't have any function that prevents or provides access to your site.  You may need to go through the process of access recovery for your WordPress installation.   

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hello David,

Apologies for the problem with your background image not appearing after removing the Call to Action widget. I loaded the Uptempo theme in a test site and tried to find the widget you're talking about.  By default, the call to action is part of the theme and can be modified in the Customizer, but not removed.  If you can provide us with a URL and the specific steps that you took to remove the widget, then we can investigate the issue in more depth.  Please provide us a little more information for us to proceed.

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Hello Gregarding,

Thanks for the question about editing CSS.  There are a few ways to edit CSS if you are using BoldGrid.  You can use the BoldGrid <a href="

https://www.boldgrid.com/support/using-the-customizer/how-to-use-the-custom-css-editor/

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.

Sorry for the continued problems with the background image. Check out this question/solution provided to another customer with a similar problem. There is CSS code provided that should help with the background issue that you are having.  If you continue to have the problem, please let us know.

Hello Stephen,

Thanks for your question in regards to installing a popup screen for your BoldGrid site.  BoldGrid is a series of plugins for WordPress. BoldGrid doesn't include a popup function. So, any addition of function would need to be done through a plugin or custom programming for WordPress. 

I hope that helps to answer your question! If you require further assistance please let us know!

Regards,
Arnel C.

Thanks for your patience, Pre-Med Hub! If you have any further questions or comments, please let us know.

Hello Soapboxerdave,

Apologies for the frustrations with your BoldGrid site.  A few things about the problems you are having - BoldGrid does not require to have cookies activated and the password security is part of WordPress.  BoldGrid does not modify or function in securing your WordPress access. This issue is related to either a security plugin or other WordPress requirements for access.  BoldGrid's primary function is to help create the website and is a series of plugins for WordPress.  If you are trying to login to BoldGrid Central, that may be a different thing entirely.  Can you provide the domain name of the site you are trying to access?  We can then look it up if the login issues are related to BoldGrid Central.  Otherwise, I recommend speaking with your hosting service.  They can help regain your site access if possible.  If you wish for us to continue investigating the issue, please provide us the URL that you are using and we would be happy to look into the issue in more depth.  

Hello!  Thanks for your question concerning the VAT tax on the $60 price for BoldGrid.  The tax is not factored into the cost since BoldGrid is a service and not an actual physical product. If you have any further questions or comments, please let us know.

I followed the directions and I was able to make the Wedge Child show. You can see it on my test site here:  https://arnel-io.com/wp1831. You can view the source and see that it is the child version of the Wedge theme. Remember that the theme you're creating must be loaded and referenced correctly.

Here are the steps I followed.

• Create Child Directory using the File Manager.  The Child folder lives in the /wp-content/themes/ folder with the other themes.  I named the folder "wedge-child."
  
  
• In the File Manager, I clicked on New File.  I named the file functions.php. I copied the following code and modifed the "$parent_style" to reference the Wedge theme I had already loaded. The instructions state "Setting ‘parent-style’ as a dependency will ensure that the child theme stylesheet loads after it."  This is just a fancy way of saying that the parent style requires the Wedge theme to be present when the child loads.
  
  

  <?
  function boldgrid_enqueue_styles() {
      $parent_style = 'boldgrid-wedge';
      wp_enqueue_style( $parent_style, get_template_directory_uri() . '/style.css' );
      wp_enqueue_style( 'child-style', get_stylesheet_directory_uri() . '/style.css', array( $parent_style ),
      wp_get_theme()->get('Version') );
  }
  add_action( 'wp_enqueue_scripts','boldgrid_enqueue_styles' );
  ?>

• Next, I created another new file and named it style.css. I then edited that file and pasted in the next code provided from the tutorial.
  
  

  /*
   Theme Name:   Wedge Child
   Theme URI:    https://www.boldgrid.com
   Description:  BoldGrid Wedge Child Theme
   Author:       BoldGrid Support
   Author URI:   https://www.boldgrid.com
   Template:     boldgrid-wedge
   Version:      1.0
   License:      GNU General Public License v2 or later
   License URI:  http://www.gnu.org/licenses/gpl-2.0.html
   Tags:       
  */

• I edited the code to match the Wedge theme. 
  

• Finally, I logged into my WordPress Administrator and then used the Customize>Change themes option to load the Wedge Child theme. 
  
  

At this point I tested the child theme and it does appear for me.  Can you please double-check everything and make sure that you are using the current versions of the theme and WordPress?  The WordPress installation I used in testing this was a current WordPress installation (4.9.8) and the latest versions of all the BoldGrid plugins.  Apologies for the bullets from the unordered list - I tried to put it in order with an ordered list, but the editor wasn't being nice, so I switched it.  If you have any further questions please let us know!