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0
Answered

Post and Page Builder no longer functional for my site

adamcareyc 5 years ago updated by support (Support) 5 years ago 1

Hi, I was using the Boldgrid Post and Page Builder without any problems yesterday. Now it will not allow me to "Add Block"s or view in "Text" form rather than "Visual". Is there a common solution to this problem?

0
Answered

accidentally changed my domain name and need to get back. how?

zaybarbouriii 5 years ago updated by support (Support) 5 years ago 1
0
Answered

Hi, I use WP boldgrid and Wedge theme. When I move my menu location from primary to Header Top Right location, the drop down menu items no longer display as they should. Instead every drop down menu item looks appears like another menu item. How to fix it

Paul Chintapalli 5 years ago updated 5 years ago 9

Primary menu appearance:

Image 1226

Header Upper Right appearance:

Image 1227

I just want Primary menu to appear as Header Upper Right as is.

Answer

Hi Paul,

Thanks for writing back. I consulted with the developers and they let me know I might have been going down the wrong path. You're right that the JavaScript to turn the menu into the "Hamburger" (box with the lines in it) only works if we use the Primary Menu.

So, rather than trying to turn the Social menu into a new copy of the primary menu, use this snippet instead to swap their positions:

function my_custom_theme_configs( $boldgrid_framework_configs ) {    
    $boldgrid_framework_configs['template']['locations']['header'] = array(
        '1' => array( '[menu]secondary' ),
        '5' => array( '[widget]boldgrid-widget-1' ),
        '6' => array( '[action]boldgrid_site_identity' ),
        '7' => array( '[action]boldgrid_primary_navigation' ),
        '11' => array( '[menu]social' ),
    );
    $boldgrid_framework_configs['menu']['locations']['social'] = 'Header Lower Right'; 
    return $boldgrid_framework_configs;
}
add_filter( 'boldgrid_theme_framework_config', 'my_custom_theme_configs', 21);

After updating the Snippet, you'll need to go back to Customize -> Menus and switch your menu location back to Primary. You'll notice while you're in there that we renamed the Social menu spot to "Header Lower Right" so that you'll remember we switched it in the future.

I hope this one accomplishes everything you're looking for Paul!

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Answered

My page has gone way too wide?

David A Mulholland 5 years ago updated by Jesse Owens (Community Manager) 5 years ago 7

Hi Guys, it seems I am forever on here with problems LOL

My homepage seems to have widened and is now way too big with the main pics that are supposed to cover end to end showing instead with huge gaps at each end? 

Can you please help?   https://businessmoneymatters.co.uk

Answer

Hello David,

Thanks for providing those screenshots. From what I understand, your goal is to contain the "Our Partners" blocks without having them take up the full width of your website.

When I'm taking a look at your website now, I do see that the blocks appear like your first screenshot, contained within the content row, 1170 pixels wide on a full-width screen


Out of curiosity, I noticed that this page also has the form you had previously mentioned in your other question thread, and that your form had been modifying the HTML markup for the page below the form. Is it possible the issues are related to each other? If, for example, your form was leaving an open <div> element, or had an extra closing </div>, that would explain the behavior you're seeing.

I hope you've got this resolved, please let us know if you're still experiencing issues and we'll be happy to help.

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Answered

iframe is deleting content below it

David A Mulholland 5 years ago updated by Jesse Owens (Community Manager) 5 years ago 4

Hi Guys, I am trying to install a contact form via either html or iframe but 2 problems. The seamless version keeps jumping when you click on it on live site and the iframe version completely wipes everything below it on the page? So I have had to restore an older version of the page. Why is this happening?

Answer

Hello David,

Thanks for writing back with that screenshot. I deleted it from your response because the code inside of it would have allowed any visitor to this public forum to post your form on their website.

I tried testing out Cognito Forms to see if I could replicate the issue, but I wasn't able to get the same behavior you're seeing. It's also worth mentioning that Cognito Forms hasn't been tested with the last 3 major WordPress releases, so the plugin itself may have issues operating correctly, or the developers of that plugin may have abandoned it.

The screenshot you provided of your code didn't include the end of the iframe line, and it's possible that a missing </iframe> closing tag might cause the behavior you're describing, so do be sure that you have one there. 

Can you link to the page on your site that's experiencing the issue? We might be able to get more information about the issue from inspecting it. In addition, Cognito Forms has a Support Center where you might be able to get more specialized assistance with that software.

I hope this helps!

Answer
support (Support) 5 years ago

Hi Terry,

I am sorry to hear about the problems with your home page not displaying correctly and our team will help get this working in any way we can.

One thing you might want to check is the homepage display option found under Settings > Blog/Reading in your Dashboard.

It is possible that there is no specification for which page to use as your homepage and this is the most likely explanation for the problem you are seeing.

I hope that this information helps you get your website working as expected again and please let us know if there is anything else that we can do to assist you, we are always happy to help!

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Answered

Problems with website / mobile formatting when using Post & Page Builder

JT890 5 years ago updated by support (Support) 5 years ago 5

Dear BoldGrid Team & Community, 

I hope you are well! 

I would really appreciate your help with some issues I am facing when using BoldGrid Post & Page Builder. Specifically, 

1) When BoldGrid Post & Page Builder is activated, the blog page can no longer be viewed on mobile (it is fine on tablets and desktop) 

2) When I try to solve the issue by deactivating BoldGrid Post & Page Builder, the formatting goes completely awry on the desktop view (i.e. with the sidebar overlapping the main content on the Home, About Me, and Contact Me pages; no issues with the blog page in this case) 

Many thanks for your help in advance and I look forward to hearing from you!

Kind regards,

JT

Answer
support (Support) 5 years ago

Hi JT,

Sorry to hear about the styling problems on your website and our team will do everything we can to get this working for you.

It looks like the theme you are using bases a lot of its blog styles off of the Bootstrap framework which is causing some conflicts with the Post and Page Builder since it uses Bootstrap as well to handle responsive styling.

One solution I have for this is to use custom CSS to address these style conflicts and the following code snippets that should fix this problem.


@media (max-width: 991px) {
.archive.category #masonry-loop article {
position: relative !important;
top: 0 !important;
left: 0 !important;
width: 100%;
    }
    .archive.category #masonry-loop {
height: unset !important;
    }
}


I hope that this code works for you and please let us know if there is anything else that we can do to assist you, we are always happy to help!

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Answered

how to compose the backup directory to store backups on my home computer?

GerryE 5 years ago updated by support (Support) 5 years ago 1
Answer
support (Support) 5 years ago

Hi Gerry, I am happy to answer any questions you have about working with the BoldGrid Backup plugin.

The only way to use your local machine as a directory for backup storage is to setup a local FTP server and supply that connection information while configuring your FTP/SFTP settings.



The process for setting up a local FTP server varies depending on which operating system you are using and there are a number of guides available for Windows, Mac, and Linux that will show you what you need to do. 


However, I do not recommend using your local machine as an FTP server since doing so will open up your home computer to a number of attack vectors and could lead to a compromised system.  If you need a different location than your Web Server for storing backups then I suggest using either Google Drive or Amazon S3.  A free Google Drive account has up to 15G of storage and will be much safer than using your home computer for backup storage.

I hope that this information helps you choose the storage solution that best fits your needs and please let us know if there is anything else that we can do to assist you.

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Answered

Primary menu is all over the place

David A Mulholland 5 years ago updated by support (Support) 5 years ago 3

Guys as I have a few pages on my site www.redacted.co.uk and the site default forces my page menus onto at least 2 lines (the gap below is already too big without this) and if I add more pages it will go to 3 lines. So when it is live the sub menus overlap other menus and it looks terrible. Can you not adjust these template so that a menu can be place all on the one line as normal?

Image 1197

Answer

Hello David,

Thanks for the excellent question, I'm sorry your menu isn't working the way you need it to.

In the BoldGrid Evolv theme, the "Primary" menu location is on the same row as the Site Title or Logo, so its container is only given half of the page-width even on wide screens.

However, there are two other menu locations in your header that have the full width of the page, either above or below your Site Title/Logo. Navigate to Customize -> Menus -> View All Locations, and set your menu to display either Above Header or Below Header.


Here's an example of a website with many pages, using the Primary Menu location:


And here's an example of the same site, using Below Header:


I hope this helps!

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Answered

Not Responding

David A Mulholland 5 years ago updated by Jesse Owens (Community Manager) 5 years ago 1

When I am trying to add new blocks the site very often stops responding as I try to scroll down the list. Also when I try to drag stuff across (e.g. making a form narrower) it just doesn't do anything, ?

Answer

Hello David,

Thanks for the great questions, I'm sorry the block library and dragging functionality isn't working as expected.

The block library dynamically creates new blocks for each category as you scroll, making new variations based on your color palette and loading stock photography from a remote library. There are three main things that can cause it to run slowly or stop responding, in order of the most likely to least likely cause for this issue:

  1. Low processor or memory resources available to your web browser. Try closing any open tabs that you're not using, as well as any other programs running on your computer that you don't need. Our developers recommend Google Chrome for optimal performance.
  2. A slow internet connection, causing images to load slowly. Make sure your internet connection is adequate, and that your computer has a strong WiFi signal or a wired network connection.
  3. Poor server performance from your web hosting provider, causing server requests to respond slowly. Check with your web host to make sure your server has adequate CPU and Memory allocation.

For your second question, can you provide a little more detail about the issue you're experiencing? Making a form narrower using the drag and drop controls should act as expected:

I hope this helps!