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Answer

Hello-

The most common cause of this issue is that WordPress sends email using unauthenticated phpMail, which many email providers may block as Spam.

Check out this article for some recommendations on setting up an SMTP Plugin to improve your email deliverability.

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Answered

Comment was not working so I used your plugin zip file

JenM 4 years ago updated by Jesse Owens (Community Manager) 4 years ago 1

After I installed the zip plugin the comment filed was working but now it is ugly. I don't know how to fix that.

The zip plugin I am referencing is located here:

https://www.boldgrid.com/support/wordpress-tutorials/how-to-enable-comments-on-boldgrid-pages/

Regards,

Jennifer

Answer

Hello Jen,

Thanks for reaching out. I took some time today to update the code and plugin to enable comments on pages to fix some bugs and make it look more consistent with the theme. In order to update, please delete the existing plugin and re-install the new zip file fresh.
Please let us know if you need additional assistance styling your comment forms!

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Answered

Add BoldGrid to other TinyMCE intances

rob 4 years ago updated 4 years ago 4

I'd like to use BoldGrid on a TinyMCE editor which isn't tied to pages, posts or custom post types.

Is this possible?

Answer

Hello Rob-

Thanks for the reply! Using the Post and Page Builder to build emails is something that I do not recommend.

HTML for email is very different than modern HTML for web design. Check out this article from MailChimp that puts it really well:

You [should be] comfortable coding in and using HTML tables for structure, and working in coding standards that were state-of-the-art in 1999. Feel free to crank up a little TLC or Goo Goo Dolls to get into the spirit of things.


Email support for HTML is very rudimentary. Whereas your website can use things like Stylesheets and JavaScript to make the site look very modern and clean, HTML emails still rely on inline styles, and even using tables for grid-based design. Companies like MailChimp, Constant Contact, and MailPoet have put years of work into making attractive email templates, and that's something we really can't compete with at this time.

So, that being said, I have to reiterate that using HTML from the Post and Page Builder to paste into your email templates is probably not going to work well, if at all. The code in the Post and Page Builder depends on having your website there to provide CSS and the JavaScript libraries needed to look the way it does, most notably the Bootstrap libraries, which will not work in an email.

0
Opened

Transfer Cloud Guide

djmcadam 4 years ago updated by support (Support) 4 years ago 1

I want to transfer my site in Cloud Wordpress to my host. When I click on the Transfer button it says that feature isn't available, and has a button that's supposed to link to a Transfer Cloud Guide - but that page is about something different. What do I need to do to get site from Cloud to host?

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Answered

w3 total cache plugin

kiro_sport 4 years ago updated 4 years ago 3

Hello Support 

Please, 

1- When we buying w3 Total Cache plugin have you tutorial how to use it correctly. until don't breaking our site.

2- Do you have any service after purchase? to Install all the settings inside the plugin

Thank you so Much

Yousef

Answer
support (Support) 4 years ago

Hello Yousef-

Thanks for your interest in W3 Total Cache! We have a few different guides for setting up the plugin, including how to set it up for a shared hosting account, how to set it up for VPS or Dedicated Server hosting, and a guide for safely testing your configuration to avoid breaking your site.

We do also have a premium support option to let one of our experts set the plugin up for you, which you can access directly from your WordPress Dashboard.

I hope this answers your questions!

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Answered

How do I get rid of the background showing between my header and my first grid?

susan 4 years ago in Themes updated by support (Support) 4 years ago 3
0
Answered

How do create Googlebot user agent group on W3 total cache

Stanley Osigwe 4 years ago updated by support (Support) 4 years ago 1

Googlebot is not fetching my sitemap due to conflicting between Rank Math plugin and W3 total cache plugin and Rank Math recommended that I create another user agent group for Googlebot on W3 total cache.

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Answered

ignore deleting of double quotes from HTMl (minify)

muzaffer citir 4 years ago updated by support (Support) 4 years ago 1

Hello, 

W3 Total Cache plugin deletes double-quotes mark from scripts in HTML. Therefore, I have problem to verify my adsense code. Even if I added my adsense code into HTML, the plugin deletes double quotes marks. Therefore, google did not verify my AdSense code. Then I disable the plugin, then google could verify my code. (Because when I active plugin, it deletes double-quotes mark from HTML) 

For example:

When plugin is disabled:     <script data-ad-client="ca-pub-8

When it is enabled:                 <script data-ad-client=ca-pub-8

Therefore, Google AdSense says, you changed the code. 

Please help me to disable only minify of these codes.  I tried advice at the link:  https://wordpress.org/support/topic/html-minify-removes-double-quotes-from-html/

But it did not work. I want to use your plugin but if I can not solve the problem I can not use it. 

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Answered

Error 500, htacces file damaged. URGENT !!!

norbayron 4 years ago updated by support (Support) 4 years ago 1 1 duplicate

Hello, I need prior help with my wordpress site, htaccess file is corrupted and makes error 500, there is no way to accces to fix by my own, I lost connection to console, this page if for a customer of mine, please your help my email norbayron@gmail.com


URL: https://demo2.cloudwp.dev/trial-375t38u5/

Image 2144

Image 2143


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Answered

Remove entire menu area

Chris L. 4 years ago in Themes updated 4 years ago 3

I am running Swifty. The logo and 'Primary Menu' make up two columns in a row in the header. This prevents me from centering my logo. I would like to remove the 'Primary Menu' section so that I can center my logo in the header. Thoughts?