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Hello
Thank you for reaching out and I am happy to answer your question about the W3 Total Cache Pro license
- No, we are not offering NY free trials at the moment.
- Yes, we are offering a 30-day money-back guarantee.
- The optimal W3 Total Cache configuration takes into account a number of factors: your theme, your plugins, and the technologies available on the server Since everyone’s site and traffic and theme are different, there is no one size fits all solution.
W3 Total Cache will make your website faster and that is a fact, however, there are some Google Page speed suggestions that are outside of any plugin scope. For example, in your case, there are some issues with unused CSS. And this is something that W3 Tota Cache cannot do. W3TC can optimize, minify and cache minified CSS and eliminate render-blocking resources, but it cannot remove unused CSS/JS, and no plugin can, because W3TC cannot know if the CSS loading on a s specific page by any other plugin or a theme should load on that page
Before you purchase the license, please let me know what you are trying to achieve so I can suggest the proper solution for you.
Thanks!
Hello Suraj,
Thank you for reaching out and I am happy to assist you with this.
There are two ways to achieve this. The first and the best one is to fire. the login process using ajax which will bypass the cache.
Alternatively, you can use Page Fragment Cache and wrap the specific PHP code withreplacing the PHP code and excluding the part of the page from being cached.
You can check more details on our FAQ page.Thanks!
Hello
Thank you for reaching out and I am happy to help!
Yes, you can find the information about configuring FSD CDN with Cloudfront on our W3 Total cache wiki page.
Please check this link for more information.Thanks!
Hello,
Thank you for reaching out and I am happy to help!
We are aware of this issue and we have a ticket open for this in the W3 Total Cache Github repository.
Please add any comments in the ticket below:
https://github.com/BoldGrid/w3-total-cache/issues/243Thanks!
Hello,
This should be done in the template where this cart is executed, for example, the header.php
there instead of the PHP tags, you should wrap the code withas suggested in the FAQ.
Thanks!Hey Ross,
You are most welcome!
We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!Hey Tim,
Thank you for your feedback.
I am asking this because I can see the following headers:
X-Cdn-Cache-Status:
X-Origin-Cache-Status:Can you please let me know about these?
Thanks!Hello Ross,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
I’ve checked your website and in the password reset link: https://kwik-wall.com/wp-login.php?action=lostpassword&redirect_to=portal-landing-page
I’ve checked the sources and this page is not being cached since it contains a query
Page Caching using disk (Requested URI contains query)
Can you please disable W3 Total Cache and see if the issue persists, since you mentioned that if you deactivate Paid Membership Pro the issue goes away?
If the issue is not there when the W3 Total Cache is disabled, it means that the problem is not related to the W3TC. If the issue is gone, please disable the settings one by one in Performance>General settings, save all settings and purge the cache after each setting is disabled, and see which option may be causing the problem.
Also, in Performance>Page Cache, make sure that the option “Don’t cache pages for logged-in users” is enabled.Thanks!
Hello,
Thank you for your feedback.
Inspect the source of the page, scroll down to the W3TC Html snippet and check the page cache status if the cookie is loaded.
Thanks!Hello,
You have created two new but the same topics which are duplicates of the first one.
Please reach out to us via the website contact form.
Thanks!Hello Manny,
Thank you for reaching out and I am happy to assist you with this
In W3 Total Cache, you can exclude specific pages from being cached or minified in Performance>Page Cache>” Never Cache following pages” and Performance>Minify>”Never Minify following pages”.
So for example if the page you wish to exclude is https://yourwebsite.com/users/
You simply need to add/users/to Never Cache following Pages filed or Never Minify following pages if you also do not want this page to be minified.As mentioned in the documentation you shared, you can also exclude pages that contain specific cookie from being cached in Performance>Page Cache>Advanced> Rejected cookies: and add the cookies to the list.
I hope this helps!
Thanks!
Hello,
Thank you for reaching out and I am happy to assist you with this.
Please reach out to us directly via the plugin in Performance>Support or the support button in the upper right corner of the W3 Total Cache dashboard, so we can discuss this as this is a public form and we should not share any sensitive information.
Thanks!Hello,
Thank you for reaching out and I am happy to assist you with this.
There are two ways to approach this. The first is to check the plugin you are using for the cart to see if there is an Ajax option that will bypass the cache and keep the cart icon dynamic.
Alternatively, you can use Page Fragment Cache in W3 Total Cache. Please check more in our FAQ for more details about Page Fragment Caching.
With this, you can wrap a specific code withand exclude it from the cache.
To confirm this is related to Page Caching, please let me know if the issue persists when you disable Page Cache, and also, let me know if you have any additional layers of caching like server-side caching or similar.THanks!
Hello,
Thank you for reaching out and I am happy to assist you with this.
What you are seeing are not the error messages. Those are W3 Total Cache notifications.
As you can see, the Permissions are set to 777 and you should set them to 755, and since you are on the Nginx environment, you should restart your nginx for the specific rules to be applied.
Thanks!Hello Torlock,
Thank you for reaching out.
The drop-in should be –db-cluster-config.phpPlease manually delete the db.php and db-cluster-config.php. Go to W3 Total Cache and enable DB cluster.
As mentioned before, you need to edit the db-cluster-config.php and once you are prompted to edit Database Cluster Configuration File, instead of using the entire example, use the following:<?php global $w3tc_dbcluster_config; $w3tc_dbcluster_config = array( 'databases' => array( 'master' => array( 'host' => DB_HOST, 'user' => DB_USER, 'password' => DB_PASSWORD, 'name' => DB_NAME ), 'slave' => array( 'host' => DB_HOST, 'user' => DB_USER, 'password' => DB_PASSWORD, 'name' => DB_NAME, 'write' => false, 'read' => true, 'timeout' => 0.2 ), ) );Once you finish and save the config file, you can inspect the source in backend and you will see the following W3TC HTML snippet:
<!-- Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/ <strong>Database cluster enabled </strong> Served from: yourwebsite.com @ 2023-08-04 16:40:16 by W3 Total Cache -->Let me know if this helps!
Hello Gabrio,
Thank you for reaching out.
We’ve received your email and replied to it asking for more specific details about the code injection in W3 Total Cache.
Please continue the correspondence there so we can avoid duplicating the answers.Thanks!
Hello Giuseppe,
Thank you for reaching out and I am happy to assist you with this.
To enable the W3 Total Cache Pro, enter the license key in Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps!
Let me know if this helps!
Thanks!
Hey Tim,
Sorry for the late reply.
Yes, I can also see the changes.
The possible issue may be that the website was open in the browser, and it was not reloaded. Even if the cache is purged, browsing through the website after this will still show the old cached pages.
So they should check in the incognito window, or reload the page crtl+f5I hope this helps!
Thanks!
Hey Tim,
Sorry for the late reply.
Yes, I can also see the changes.
The possible issue may be that the website was open in the browser, and it was not reloaded. Even if the cache is purged, browsing through the website after this will still show the old cached pages.
So they should check in the incognito window, or reload the page crtl+f5I hope this helps!
Thanks!
Hello Tim,
Thank you for reaching out and I am happy to assist you with this.
I’ve checked the website and busted the cache, and both versions look the same for me. Can you please share what is actually updated? Content or some styling of the website?
Is there a chance you could share what it suppose to look like (before and after disabling W3TC), because I can see that the W3 Total Cache is installed and active, and again, I am not seeing the difference when the cache is bypassed?Thanks!
Hello Mark,
Thank you for reaching out and I am happy to assist you with this.
Let me check this and research a bit more and I’ll get back to you with more information regarding adding this to the W3 Total Cache plugin.
Thanks!Hello Wayne,
Thank you for reaching out!
Can you please disable the HTML&XML Cache-control and expires header in W3 Total Cache Perofmrance>Browser Cache, save all settings and purge the cache and see if the problem persists?
Thanks!Hello Mel,
Thank you for reaching out and I am happy to assist you with this.
This is not related to the W3 Total Cache plugin.
The sitemap URL is throwing 404 because it does not exist on your server or by that name. The Rankmath generated sitemap works:
https://www.hundetraining-mit-roya.at/sitemap_index.xmlOnce again, this is not because of the W3TC.
Thanks!
Hello Nick,
We received the email you sent a day ago and replied to it.
Please check your email.Thanks!
Hello Mel,
Thank you for reaching out.
I’ve checked the sitemap you provided and as I can see all the steps you have taken in the W3 Total Cache, successfully secluded the sitemap from being cached. As I can see your sitemap is not cached now, so there is no need to add or remove additional steps.
And no, I don’t believe there will be any google penalties because of this.
Thanks!
Hello,
Thank you for reaching out.
Since this is a public forum, I’ve removed the license key.
We’ve received your email via the W3 Total Cache support channel and replied to it.
Please follow the instructions provided there.
Thanks!Hello Ryan,
Thank your feedback. Are you using Nginx or Apache? Please check the nginx.conf/.htaccess file and check for the W3TC webp rules.
Also can you please change the Cloudflare Browser Cache TTL to respect the origin headers?Thanks!
Hey Adam,
Thank you for your feedback.
It would be great if you could share what the problem was.
As for Brotli, please run the compatibility check in the W3TC dashboard and share the screenshot.
Thanks!Hello Davide,
W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, We are offering plans for a single license activation on multiple installations.
The bulk of 5 activations – $350/year
The bulk of 10 activations – $500/year
We do not have any unlimited license plans at the moment.
If you are interested in the plans above, please email us for more information.
Thanks!
Hello Ryan,
Thank you for reaching out and I am happy to assist you with this.
As I can see, the images are converted:
https://www.techatcost.co.za/wp-content/uploads/2022/02/microsoft-surface-ac-adapter-65w-1-600×600.webpThe thing that I can see is that the caching and the browser caching are also handled by Cloudflare. Have you purged all cache in the W3 Total Cache and have you also purged the Cloudflare cache after converting the images?
Thanks!Hello Everyone,
First of all, my sincerest apologies for the delay on this matter.
We have managed to find the problem and the reason why we could not replicate the issue. In the past weeks, we’ve put a lot of effort into this and we have found the solution.
This problem will be fixed in the next release, and since we need to change some files, unfortunately, it’s not a one-liner fix.I’ll make sure to share the fix immediately once we confirm it’s working.
Once again, thank you for your patience, and please make sure to check for the upcoming release, or this topic thread where I’ll share the information about the fix.
Thank you once again!
Hello Everyone,
First of all, my sincerest apologies for the delay on this matter.
We have managed to find the problem and the reason why we could not replicate the issue. In the past weeks, we’ve put a lot of effort into this and we have found the solution.
This problem will be fixed in the next release, and since we need to change some files, unfortunately, it’s not a one-liner fix.I’ll make sure to share the fix immediately once we confirm it’s working.
Once again, thank you for your patience, and please make sure to check for the upcoming release, or this topic thread where I’ll share the information about the fix.
Thank you once again!
Hello Adam,
Thank you for your feedback.
We need to replicate this and make sure that the paths are correct and the Java is installed correctly
I’ll get back to you once I have more details and am able to replicate the problem.
FOr the time being, you should use the default Minify option.
As for the Brotli, W3 Total Cache only recognizes the PHP extensions so please make sure that the https://github.com/kjdev/php-ext-brotli PHP brotli extension is installed on your server.Thanks!
Hello Shante,
Thank you for reaching out and I am happy to assist you with this.
Since you are a W3 Total Cache Pro user, please reach out to us directly via the plugin in Performance>Support>Bug report and provide the details about your subscription including this forum topic.Thanks!
Hello Andy,
First of all, I am very sorry about any inconvenience you may have with the W3 Total Cache plugin.
I must assure you that our plugin which has 1.6 million active installations is not any kind of malware, and I was confused by your question because you mentioned the Wp Fastest Cache plugin in the initial post.
I must also state that we have not received any emails or screenshots from you, regarding this issue or anything else.
You can always reach out directly to us using the website contact from https://www.w3-edge.com/contact/
Provide the details there and we will be more than happy to help you remove the plugin.
As I’ve mentioned before, I’ve checked your website and I can see that you have multiple layers of caching so there is a chance of a conflict with the rules added to the .htaccess file, and possibly something was cached on a server level or Cloudflare, especially if you have integrated the Cloudflare with the W3 Total Cache.
You can always upload the images to imgur.com and share the images here, but please reach out directly to us via the link provided https://www.w3-edge.com/contact/ and share the information there.
Pleas let me know here when you send an email.Thanks!
Hello Mel,
Thank you for reaching out.
I’ve checked the page using different devices and browsers and I am seeing a normal page as always.
This depends on which modules you have enabled for caching so when you’re making changes like this, in W3 Total Cache you should always purge all cache. In the top admin bar, however over Performance and click Purge All CachesI hope this helps!
Hello Adam,
YOu can upload the images to imgur.com and share the link.
Thank you for the feedback.
Can you please also share what you added to the Path to JAVA executable: and Path to JAR file: and what message you are getting when clicking the Test YUI Compressor button?
Thanks!Hello Adam,
Thank you for reaching out and I am happy to assist you with this.
Can you please share the screenshot of the W3 Total Cache settings in Performance>Minify> JS section and please let me know if you had the YUI Compressor enabled before or have you just selected this option and the issue started to occur?
Thanks!
