Frequently Asked Questions
Covering How You Get It, Hosting, Copyright Coins, and More
I have never built a site before, is this for me?
Yes, BoldGrid is exactly what you should use - check out the Intro Video for full details. Keep in mind many web builders out there don’t even give you ownership of your site after you have built it.
What does BoldGrid cost?
Our website builder has two options: free or premium. Click here to view the differences between each plan. You will need to have a hosting account for your WordPress website in order to run this software. If you don’t currently have a hosting plan, check out our list of web hosting partners that offer BoldGrid with their plans!
What is BoldGrid Central?
BoldGrid Central allows you to manage all aspects of your BoldGrid account. Within BoldGrid Central, you can request your connect key, upgrade to a premium account, purchase copyright coins, update your contact information and more.
What Are Coins Used For and How Do I Purchase Them?
Coins can be purchased from within your BoldGrid Central account. Use Copyright Coins for stock photos that require an additional purchase. Keep in mind that BoldGrid already offers many free, high-quality stock photos that don't need to be purchased with Copyright Coins.
Do I own my site?
Yes, sites you make using BoldGrid and WordPress are your sites. Unlike many competitors, BoldGrid does not claim your creations. The cost of the BoldGrid software is being covered by your Official Host, your purchase of Support through BoldGrid, or by purchases you make through our marketplace.
Do you have "functionality X" in BoldGrid?
BoldGrid is built on WordPress and therefore has the single largest community of designers, developers, marketers, and content creators in the world. More functionality is available for BoldGrid than any other web builder in the world. You can search the Plugin Directory at WordPress.org.
I am with one of your Supporting Hosts already, how do I get BoldGrid?
If your Supporting Host offers 1-click installs through Softaculous, click here for instructions on installing BoldGrid. If not, click here for instructions on manually installing BoldGrid.
I already have hosting and WordPress, how do I get BoldGrid?
A customer of any host can use BoldGrid, as long as you are operating your site on the WordPress platform. You will just need to install BoldGrid manually by downloading the suite of plugins (or a single plugin), and then uploading/activating it in your WordPress admin menu.
I am on WordPress.com, can I use BoldGrid?Unfortunately, no, you cannot, BoldGrid is built for "self-hosting" WordPress only. You will need to get a hosting account from one of our Official Hosts first, but then you can export your WordPress.com content.
I have used WordPress for years, why do I need BoldGrid?
BoldGrid was designed for the DIY webmaster who would normally purchase from a competitor of WordPress like Wix or Squarespace. Since BoldGrid automates many repetitive tasks and adds functionality like Staging, you may find it saves you time. It may not be a fit for you though, but we hope you would recommend BoldGrid as an alternative to other web builders.
Is BoldGrid in my language?
Currently, we are working on adding translations now. Much of WordPress is translated already and we will follow the same process with BoldGrid. If you are active in the WordPress community and can do translations, we are currently hiring WordPress experts to help us.
Can I deactivate BoldGrid if I don't like it?
Yes, although we hope you like BoldGrid, you can deactivate or even delete the plugins, themes, and content BoldGrid added to your WordPress. Deactivating the plugins should not affect your web site, but it will prevent updates for plugins, themes, content, pages, images, etc. that were previously managed by BoldGrid. If you also were looking to stop running your site with WordPress, our official hosts support other ways of running sites. Please check with them.
Yes, we are committed to helping you launch your site and a great theme is a big part of this. We have three options for you.
- Free - You enter a request for additional themes for a particular category. That request goes in a queue and our team of designers take the most requested category each week and make additional themes. There is no turn around time since it depends on popularity of the category requested.
- Paid – You contract with InMotion Hosting's Design Department or Web Hosting Hub's Custom Designers and they will make you a theme specifically for you. Turn around is typically 4-6 weeks.
- Paid – Select one of our recommended contractors. Costs, availability, and turn around vary considerably but we have worked with these businesses a lot over the years.
How do I get in contact with BoldGrid for Support or becoming a hosting partner?
We have two e-mails for you to contact us. For getting BoldGrid support, please e-mail email@example.com. For contacting us in regards to partnership opportunities, email firstname.lastname@example.org or fill out the form at the bottom of our Hosting Partner page.