Elana

Hello Billie,

Thank you for reaching out to our support team.

I wanted to let you know that I’ve followed up with you through our premium support channel. If you can reply to that email, it will help us keep your information secure since this is a public-facing site.

That said, please don’t hesitate to reach out with any suggestions or issues. We’re always happy to assist.

Thanks,
Elana

Hello Elizabeth,

Thank you for reaching out to our support team.

I’m not sure why you had trouble contacting us, but I’m glad you were able to reach out here. I’ve gone ahead and processed your refund and canceled the auto billing for your account.

If there’s anything else you need, feel free to let me know.

Thanks,
Elana

Hello Karen,

Thank you for reaching out to our support team.

I’m very sorry to hear about the passing of your husband, Yves Heylen. Please accept our sincere condolences.

Since we don’t store any WordPress login credentials or administrative access details, we’re unable to directly recover access to your website or email. However, I can guide you through the next steps:

1. Check Email Recovery
   If you know which email address was used to manage the website, you may be able to use the “Lost your password?” link on the WordPress login page (usually yourdomain.com/wp-admin) to reset the password.

2. Contact the Hosting Provider
   The hosting provider that manages your website server can help you:

   • Reset or create a new WordPress admin login

   • Restore email access if it’s part of the hosting package

   • Identify any registered admin users

Please let me know how you’d like to proceed, and I’ll do everything I can to help. Also, it looks like that domain has a premium account, if you wanted to reach out to premium support we can offer a more detailed support.

Thanks
Elana.

Hello Zack,

​Thank you for reaching out to our support team.

Try using the Get Download Link option, and copy and paste the link into your browser, and the download should start.

If that is what you are doing and doesn’t complete, your site may be timing out or the backup might exceed the max filesize allowed. If that’s the case, try using your host’s file manager or FTP to download your backup file.

Thanks
Elana.

Hello Kimberley,

Thanks for the update. It looks great on mobile now, but I do see what you’re referring to on the Services page.

The “Weddings” and “Socials, Celebrations, Reunions” images appear more oval-shaped, while the others are circles. This difference is affecting alignment, especially when margins are applied.

It looks like the image dimensions are inconsistent. For example, the Weddings image is 1920×2560, while Corporate Events is 2560×920. If you can adjust the height and width of the affected images to match the others, it should fix the layout issue.

Let me know if you have any issues.

Thanks,
Elana

Hello Kevin,

Thank you for your thoughtful and detailed message. I truly appreciate the time you took to share your experience, and I can fully understand your frustration with how this transition has unfolded.

You are correct. The Resolve theme was originally offered through the BoldGrid Inspirations system, and for a time, we did offer a basic porting process to help bridge users into Crio. That tool and workflow were retired once the majority of users had migrated. This was a policy decision based on shifting our long-term focus to supporting Crio, which provides a much more flexible and modern framework for building WordPress sites.

You originally reached out in a public forum, which is an online discussion area where users can engage in conversations, share information, and interact with one another with minimalistic support through messages and replies. However, you also had access to Premium Support through your InMotion Hosting’s subscription. That access was mentioned earlier, and I understand how frustrating this can be, however, we could of taken a deeper dive into your situation and given you a more detailed answer on what that work would entail. We recognize that this process can be improved, and your feedback has been heard.

In terms of the rebuild itself, Crio was designed with ease of use and flexibility in mind. Recreating a site like yours can be relatively straightforward because of the way Crio is structured. That said, there are still too many unknown factors to give a precise timeline or guarantee simplicity. Custom code, CSS overrides, snippets, image positioning, and other content decisions can impact the transition—regardless of which theme you switch to, not just Crio.

That’s also why many WordPress themes today are built as frameworks. They are intended to give you full control and design freedom without needing to rely on a child themes or write custom code. The flexibility is powerful, but it also means that some transitions will require hands-on adjustments.

I want to help you through this. We do offer premium services that can assist in recreating your site within Crio if you prefer more guided support. These services are designed for cases just like this, where a site needs to be rebuilt with attention to detail and minimal disruption. You do have options here, and I’ll continue to support you in whichever direction you choose.

Thank you again for your continued engagement and your honest feedback. Please let me know how you’d like to move forward.

Thanks,
Elana

Hello Kimberly,

You are welcome. Don’t hesitate to reach out if you need assistance.

Thanks
Elana.

Hello Kevin,

Thank you for following up, and I appreciate you sharing your perspective.

You’re absolutely right! In the past, we did offer a Resolve-to-Crio porting process. That was available during the initial transition period when Resolve was first deprecated. The goal at that time was to help users move to Crio with a layout that closely resembled Resolve. Over time, as the majority of users completed that transition, the specific porting tools and presets were retired and are no longer available.

There is not a “Resolve” version within Crio today that directly matches the original Inspirations layout. While Crio offers significantly more flexibility and customization options, it does not include built-in replicas of specific legacy themes like Resolve. That said, many users have found success by setting up a basic Crio layout and then copying over their content and menus, especially in cases like yours where the site is relatively simple and lightly customized.

I completely understand how this might feel like a heavy lift, especially since the original purpose of using a theme like Resolve was to avoid deep customization. Your feedback about this experience is valid, and I’ll make sure it’s passed along to the product team for future consideration. We always aim to balance innovation with continuity, and I understand this change has made that more difficult for some users.

If you’d like more hands-on assistance, Premium Support can definitely help walk through the steps of setting up Crio and rebuilding the structure. Even though you mentioned that not everyone has access to Premium Support, I’ll continue to support you here to the best of my ability.

Let me know if you’d like help setting up a staging environment or suggestions for recreating your layout in Crio using its available tools. I’m here to help however I can.

Thanks again,
Elana

Hello,

​Thank you for reaching out to our support team.

Unfortunately there is not a CSS script to make everything adapt to mobile (at least not a single script in itself). Rather, BoldGrid designs are built with a CSS framework called Bootstrap, which is a “mobile-first” framework. This means the framework itself was made specifically to prioritize mobile responsiveness. And Bootstrap CSS selectors will work on your page, if you choose to mix and match them with what’s already available. The whole framework itself is available to you so you can tweak your pages to get the exact look you want.

That being said it does look like you have padding on your site, however, the site you have listed here is built with Elementor.

Thanks
Elana.

Hello Jessica,

Thank you for reaching out and thanks for using Crio Pro WordPress theme!

BoldGrid themes use a responsive framework based on the Bootstrap Grid System. A BoldGrid Inspiration consists of Blocks, Modules, and Themes. These three elements are called the BoldGrid Layers, which make up our WordPress website builder. These layers work together in displaying content for a BoldGrid created site and provide definitions of how the site should be displayed for different display sizes. This ability to handle how content changes as the screen size changes is what makes BoldGrid themes for WordPress responsive.

My suggestion is always start with the smallest screen size and build up, with a mobile first design approach. Here’s is a guide I think you may find useful on using the responsive utilities in Post and Page builder. This guide will help you familiarize yourself with using BoldGrid Post and Page Builder for WordPress to design for all screen sizes.

Thanks
Elana.

Hello Cindy,

​Thank you for reaching out to our support team.

At the moment, the dropdown menus must be present in the primary header menu. We have a full guide regarding working with menus.

I recommend using Crio Pro’s Custom Page Headers feature. Check out this video where we showed another user how to use different Headers and Menus on different pages:

Thanks
Elana.

Hello Andrew,

​Thank you for reaching out to our support team.

I created a GitHub / bug ticket for us to look into this further you can monitor the GitHub issue here.

Thanks
Elana.

Hello Steve,

Thank you for reaching out to our support team.

If you click Restore, it will overwrite your current site with the backup data. However, if you’re looking to move content to a different site to test a new theme, starting fresh on the new site is often a smoother approach.

Let me know if you have any other questions.

Thanks,
Elana

Hello Andrew,

Thank you for reaching out to our support team.

Could you please try disabling the Inspirations plugin, run your test, and then re-enable the plugin to see if that resolves the issue?

Thanks,
Elana

Hello Andrew,

Thank you for reaching out to our support team.

Could you share the full stack trace or the complete error message from the file output? Also, please let me know which version of WordPress you are using, along with your PHP version.

Thanks,
Elana

Hello Andrey,

​Thank you for reaching out to our support team.

Are you able to try the card again for me and see if its working now for you?

Thanks
Elana.

Hello Andrey,

​Thank you for reaching out to our support team.

The error code on our end was a generic error code of “Your transaction was declined. Please use a different card or contact your bank.”

Did you receive a code when you tried to process the payment?

Thanks
Elana.

Hello Katerina,

​Thank you for reaching out to our support team.

I was looking over your site and I see one gallery block if you have more in a private. If that page is meant to stay private, you can copy the block’s code directly by opening the page in the editor and clicking the “Code” option.

Could you also share a bit more about what you’re trying to accomplish? That way, I can better understand your setup, try to replicate it on my end, and give you the most accurate guidance.

Thanks!
Elana

Hello Katerina,

​Thank you for reaching out to our support team.

If you are using the WordPress Gallery Plugin with BoldGrid you can edit the gallery in the edit page.

You also should be able to click the pencil at the top after you click on one of the images to access the edit screen.

Thanks
Elana.

Hello John,

​Thank you for reaching out to our support team.

We currently don’t have disk quotas on Cloud WordPress, however, the space is monitored and isn’t unlimited. This is handled mostly case by case but currently there isn’t a quota.

Thanks
Elana.