Jesse Owens

Hi Greg-

Thanks for your interest in W3 Total Cache Pro for your agency!

We do have plans for agencies and web developers who have multiple sites. To find out the best option for you, you can contact our sales team either directly from your WordPress Dashboard in the Performance > Support > Sales Questions section, or get in touch directly using this form, and we’ll be happy to help.

Hi Eric-

That’s great to hear you got it working, and I’m glad to hear that you now know about using browser devtools, it’s a big help when you’re learning to dig into web development.

Let us know if you have any more questions that come up, we’re happy to help!

Hi Eric-

Thanks for the link! As a DreamHost customer, you are a premium user. So if you ever do need to create a private ticket, you can do so in your BoldGrid Central Account.

I’m checking out your staging site now, and I can see the Child Theme is working correctly, and I also see the Custom CSS for your header widget in your Child Theme’s style.css file and it appears to be working correctly.

As I mentioned, now that you’re using a CSS file instead of the Customizer, you need to watch your browser cache when you make updates. An easy way to do this is to always check out the front-end of the site in a new Private Browsing or Incognito window.

You can also use the “disable cache” feature in Firefox or Chrome’s developer tools:

If it’s not a Caching issue and I’ve missed what isn’t working correctly, can you describe what CSS code or customization isn’t working as it should be?

Hi Stephen-

Thanks for the question, and thanks for using the Crio WordPress theme for business. I’ve edited your question to change your unique ID to “12345” so that your unique code can’t be used on other websites.

The code you have there would be kind of difficult to simply “paste” into your site, mostly because the <healcode-widget> element is not a normal HTML element. That means that if you pasted it in using the Text Editor, and then switched back to the visual editor, it would be deleted.

I did find a free plugin that’s designed to include MindBody links via shortcode.

• This reply was modified 2 years, 10 months ago by Jesse Owens. Reason: Edit ID number

Hi Eric-

You’re very nearly correct, and forgive me for forgetting to warn you about that.

The theme modifications you make in the customizer are stored in the wp_options table (although the database prefix can change, I’ll use wp_ just for brevity’s sake).

Every theme that makes use of the Customizer creates an entry in the wp_options table called theme_mods_{theme-slug}, in your case it would be theme_mods_boldgrid-gridone for the parent theme.

Child themes inherit their parents’ styles and files, but not the theme_mods. There is a very good free plugin called Customizer Export/Import that can help you migrate your original modifications to your new child theme.

As an aside, now that you’re using your own child theme, you now also have the option of using your child theme’s style.css file instead of the Custom CSS in the Customizer. This can have benefits if you’re using an optimization plugin like W3 Total Cache, because the style will be loaded as an asset instead of inline with the page’s HTML code, which can be saved in Browser Cache for your visitors.

Hello Jade-

Thanks for reaching out, and thanks for using the BoldGrid WordPress website builder with Pavilion.

I tried to recreate the error that you’re getting, but I’m not sure if I’m using the same signature plugin that you are. I found WP eSignature by eSign Genie as the closest match to “wp-esignature,” is that the same one?

When you received the critical error, was there an error message along with it? If you can copy-and-paste that error message, it may also help to identify any problems. You may also have received an email to your main administrator email account with a copy of the error message as well.

Hi Kate-

Thanks for the additional information. I tried to replicate the problem with those same plugins and I don’t believe they’re causing the issue. And since your site is able to perform loopbacks, we’ve eliminated the “usual suspects.”

It’s possible that the issue could be related to an error in your web browser. Can you share which browser you’re using, and if possible, can you try another web browser to see if you get the same issue? For example, if you’re using Safari, try Chrome or Firefox, or vice versa.

And I’m sorry, I should have explained how to copy and paste blocks from your library better. To do so, click Edit from the Post and Page Builder > Block Library menu. From there, switch to the Text editor, select all with the Ctrl-A shortcut, and copy using the Ctrl-C shortcut.

Then, you’ll be able to paste your block into a post or page.

If the issue is still persisting even in a different browser, I recommend moving to a Premium Support ticket (as an InMotion Hosting Customer, you’re already a premium BoldGrid user). That way, we can take a closer look and hopefully determine the cause of the problem for you.

Hi Lance-

You’re right that Crio is modifying the form’s CSS, in fact we’re currently working on a similar issue with weForms. It’s likely that when we’ve released an update for that, it will also apply to WPForms.

However, I think you can accomplish your goal with just a little bit more Custom CSS. With two more rules, we can disable the Crio asterisks, and add some onto the labels themselves:

#boldgrid-sticky-wrap .bgtfw-form .bgtfw-is-required:before { content: none; }
div.bgtfw-is-required label:after { content: " *"; }

Take note of the extra space character before the asterisk, so that there is a space between the label and the asterisk. This will look like this:

Hi Eran-

Thanks for the great question, and thanks for using the BoldGrid Post and Page Builder for WordPress.

By default, video embeds don’t have any type of “Taxonomy,” or categories, out-of-the-box. You could probably design a portfolio like this manually, especially using the Audio and Video category of blocks in the block library.

I did find a free plugin, Vimeotheque, that will create Custom Posts from Vimeo links that you can then categorize for your portfolio.

Hi Eric-

Thanks for the great question, and thanks for using the BoldGrid WordPress website builder.

You’re right that in Grid One, the widths of the header-6 and header-7 elements are “hard-coded” into the templates/header/header.php file. There are a couple of ways to change it with some custom coding. If you’re interested in getting full control over your header’s design without coding, I’d recommend checking out our newest theme, Crio.

If you’d prefer to stick with Grid One, here are two ways you can accomplish this.

First, in the spirit of “supplementing foundational code,” you can create a Child Theme for Grid One, and use it to selectively override parts of the core theme. Use these instructions to set up your Child Theme, and then create your own custom templates/header/header.php file.

Second, you can use Custom JavaScript to modify the sizes after-the-fact. This is a little easier to accomplish, but it relies on your visitor’s browser to modify the page rather than doing it on the server side. Navigate to Customize > Advanced > Custom JS & CSS and paste these lines into your Custom Theme JS:

jQuery('div.row.header-6 > div.header-6').addClass('col-md-9').removeClass('col-md-6');
jQuery('div.row.header-7 > div.header-7').addClass('col-md-3').removeClass('col-md-6');

Hello Nancy-

Thanks for the question, and thanks for using the Crio WordPress Theme.

It looks like your link colors are being overwritten by the accessibility system that ensures your text is legible against the background, but you can fix this with a Custom CSS rule. Navigate to Customize > CSS/JS Editor and paste this code into your CSS:

.boldgrid-section.bg-background-color a, .boldgrid-section .bg-background-color a, .boldgrid-section.dynamic-gridblock.bg-background-color a, .boldgrid-section.dynamic-gridblock .bg-background-color a { color: var(--color-1) !important; }

The var(--color-1) will ensure that it always matches your color selection from the Customizer regardless of the background contrast.

Ah, forgive me I thought you were on our newest theme, Crio!

Using Haven, you may have better luck using the Post List Widget on a normal page, rather than using the built-in blog page. Check out this short video where I go over post lists:

However, it is possible to enable a full-width blog page in Haven, but it does take a little bit of custom coding.

The easiest way to add a little custom code is with a plugin called Code Snippets. If you don’t already have it, install and activate that plugin.

Then go to Snippets > Add New and paste this into your new snippet. I recommend using the setting to Only Run Once the first time you try any new snippet, and if your site does not crash you are safe to activate it everywhere.

add_filter('boldgrid_theme_framework_config', function( $configs ) {
	$configs['template']['pages']['blog'] = 'container-fluid';
	return $configs;
});

You can read up about what configuration options are available in our Theme Docs.

Our newest theme, Crio, is designed to give you full control over all of these configuration options without any coding.

Hi Heather-

Glad to hear it! I’d probably go with white for best readability against the blue gradient, and maybe with a little thicker font. Try this:

aside.woocommerce li a {
    color: white;
    font-weight: bold;
}

Hi Arnold-

Thanks for reaching out, and thanks for using the Post and Page Builder for WordPress.

I was able to replicate the same problem you’re having, and it looks like a small bug. I’ve filed a bug report for our developers to fix this in a future release, but here’s how you can fix it right now.

When you click on the <hr> element, switch over to the text editor and add the class bg-hr to the element, and then the control will work. Check out this brief animation where I demonstrate:

Hi Lisa-

Thanks for the great questions, and thanks for using W3 Total Cache.

I’ll try to answer each of your questions.

Is there a way that the network admin can configure this plugin on behalf of site admins?

Yes, this should normally be the default behavior, but if you’re seeing all of the individual options on each site, here’s how you can fix it.

In your Network Admin Dashboard, navigate to Performance > General Settings and scroll down to the Miscellaneous section, and check the option for Use single network configuration file for all sites.

This will allow the Network Admin to set the cache settings for all of the sites.

Is there a way to […] set it to site activation only?

Unfortunately due to the nature of the way W3 Total Cache works, it is only able to be installed at the Network level, not for individual sites.

Hi Heather-

We’re holding off on the release of Crio until the next version of WordPress (5.8) is in a stable state so we can ensure that the everything is working correctly. We’re expecting WordPress 5.8 to be released on July 20, so the Crio release will be a few days before that.

I’ll also update this thread when we’ve released it as well.

Hi Heather!

I’m happy to hear that you’re “seeing the light” on your shop!

The question of how to use custom layouts for your product description is a really common scenario, so I took a couple of minutes to record this video on how you can use the BoldGrid Post and Page Builder for WordPress on Custom Post Types like WooCommerce Products:

To summarize, you’ll need to create a special config file for the Post and Page Builder to enable it for use on other post types. Using your web host’s file manager or FTP, copy the file wp-content/plugins/post-and-page-builder/includes/config/config.sample.php to config.local.php and replace the contents of the file with this:

/**
 * Copy this sample file to config.local.php and update it with any variables that you would like to override
 */
return array (
	'allowed_post_types'    => array( 'page', 'post', 'bg_block', 'crio_page_header', 'product' ),
);

Then, you’ll be able to use all of the Post and Page Builder’s design capabilities in your product descriptions.

As for the stripe issue, I was using an iPhone 6s Plus on iOS 14.4.2, using the Safari Browser that comes with that version of the OS (I believe Safari and iOS versions are the same?)

And thanks for the offer, but I’m happy to help without any bribes! I’ll just be happy to see your shop succeed.

Hi Craig-

Thanks for the great question, and thanks for using the Post and Page Builder for WordPress.

This behavior is known as “wpautop,” a function WordPress has built-in to make sure that all of your HTML is “valid.” There are plugins out there like Toggle wpautop that fix this problem for the front end of the website, but the only way I know how to fix it when switching back and forth between the visual editor and the text editor is with a custom PHP snippet.

I took a couple minutes to record this short video of how to accomplish this for you:

In brief, you’ll need to install the Code Snippets plugin and add a new snippet with this code:

add_filter('tiny_mce_before_init', function($options) {
	$options['wpautop'] = false;
	return $options;
});

Hi Manuel-

Thanks for starting a new thread, and thanks for using Total Upkeep.

I consulted with the developers, and we were able to find one rare case where you might receive a blank site check failure.

As a part of the routine Site Check process, one of the steps is an automated script that tests if WordPress is successfully loading from the command line of your server. If the server doesn’t provide any method for Total Upkeep to run a command, it might receive nothing but a blank response.

Can you check Total Upkeep > Preflight Check and tell me what’s listed under the General Tests > Execution Functions Available section?

Hi Lance-

Thanks for the question, and thanks for using the Crio WordPress theme for business.

In order to get the other widget areas to show up as Active, you need to add a widget area in the Customize > Design > Footer > Layout section. Once you’ve added a widget area, you’ll be able to add new widgets to the newly active area.