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Search Results
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Hi Steven-
Thanks for the question! I’ll do my best to answer everything for you.
1. Do you do plug-ins or page builder or site builder
Actually, all three. Our “Site-Builder” is a plugin called BoldGrid Inspirations. Install this plugin on a brand-new site to choose one of BoldGrid’s themes and starter content set, along with all of BoldGrid’s other plugins and working contact forms by weForms.
Our Post and Page Builder plugin then lets you create your pages by using our professionally designed library of layouts to quickly build your pages, and get fine-grained control over every design aspect of your pages.
Our other plugins include BoldGrid Easy SEO and Total Upkeep to complete the BoldGrid suite.2. What is difference with BoldGrid vs. Elementor or Brizy
Elementor and Brizy are both “Front-end” editors, while BoldGrid’s editor is “back-end” (although it is WYSIWYG). The biggest difference between the Post and Page Builder and other builders is the enormous library of professionally designed “blocks.” These aren’t like the blocks in other builders, like paragraph, button, image or other primitive elements (although you can use those too). BoldGrid’s block library is full of layouts for different sections of your site, like pricing tables, calls-to-action, video embeds, and many others.
3. I assume you use WooCommerce or what other?
Yes, BoldGrid’s suite of plugins and themes is compatible with WooCommerce, or any other WordPress e-commerce solution you’d like to use.
For you, I’d highly recommend trying it out in our Cloud WordPress system, which lets you create testing WordPress websites in our cloud. That way you can try it easily to see how you like it without making any changes to your website. If you create something you’d like to keep, you can easily use Total Upkeep to migrate your Cloud site to your host.
I have been using Elementor for 5 or 6 years now. Run 2 sites on elementor. Use InMotion Hosting. I like them. I am not happy with Elementor. Slow, support is terrible, seem to have a lot of illogical methods.
I need to understand BoldGrid because I had a conflict with WP using your W3 plug-in and deactivated it until this week.
I can’t figure out what BoldGrid is:
1. Do you do plug-ins or page builder or site builder
2. What is difference with BoldGrid vs. Elementor or Brizy
3. I assume you use WooCommerce or what other?Oh, I use Total UpKeep also because InMotion Hosting said I needed to.
I will change for speed alone because Elementor seems to be slow. I re-installed W3 and site seems to run better, maybe.
Steve Lay
Hi Emily-
There are two different ways you can incorporate your products into your content other than the basic WooCommerce Shop page. You can use the built-in Block Components that you can find by clicking the Add block component (+) icon, a few of which are pictured here:
For more fine-grained control, you can also use WooCommerce Shortcodes anywhere in your content to display specific products, featured products, or recently viewed products.
I need to be able to upsell a lot on my website, which means linking to my products in blog posts and on non-shop pages. I don’t want a drop-down or list like in the widgets, I want to have the products displayed with their image and title, possibly also with a buy now or add to cart button. Ideally, I would be able to have a space where they are automatically loaded based on the category I choose (products related to topic in the blog post for example).
I’m imagining it being able to be similar to a “if you liked this, you might like these other products” kind of automatic thing. It seems like WooCommerce has created “blocks” like this but that they are only for the new WordPress site builder? Is there a way to access those on my site?
I’m using Florentine theme and my site is not live yet. I have a very limited ability to work in code, hence why I bought BoldGrid. I’m looking for a simple way to add these “blocks” to the custom blocks i’m making for my blog templates. Help?!
In reply to: Press question
Hi Chyelle-
I sent you an email privately with some more details, so do be sure to check your inbox. That said, here are some answers to your questions:
Are there any unique features that makes BoldGrid different from other website builders?
BoldGrid’s starter content is a fully functional website.
BoldGrid’s main unique feature is its vast library of professionally designed content and blocks. This gives the user a starting point, rather than a blank canvas.Start by choosing an industry category and a theme, input your contact information, and choose between a 3-, 5-, or 10-page content set, and you’ll have a complete website with a working contact form, ready for you to customize.
All BoldGrid starter websites include an SEO plugin, backup and migration Plugin, and the Post and Page Builder Plugin. Small business owners can also choose to include estimate request forms and invoicing software included in their starter package, as well as a caching plugin for speed optimization.Once the starter website is finished, use WordPress’s built-in customizer to add a logo, color scheme, choose typography, among other site-wide customizations.
How many elements/widgets are available to choose from?
BoldGrid’s blocks are full layouts, not individual elements and widgets (but you can use those too).
After the website has been customized, the user can simply edit the starter content with their own content, or choose from our library of pre-designed blocks. BoldGrid blocks are different from other page builders because they are not individual widgets or elements, they’re full layouts or sections with images, calls-to-action, buttons, pricing tables, videos, and other common types of website sections.
These layouts are randomly generated with content and stock images based on your industry and color palette, so there can be nearly infinite different options to choose from.There is a nearly infinite library of pre-designed sections and layouts included. However, users who want to design their own layouts can use over 50 primitive elements and widgets alongside a powerful WYSIWYG editor to adjust columns, rows, backgrounds, spacing and others. BoldGrid’s page builder is also compatible with any WordPress plugin that adds additional widget types.
Does the website builder include ecommerce capabilities?
BoldGrid works with the WordPress e-commerce solution of your choice.
BoldGrid doesn’t include e-commerce out-of-the-box, but you can use elements from the e-commerce solution you choose, including WooCommerce, BigCommerce, GiveWP or any other solution that registers widgets or shortcodes to use as layout elements. Once an e-commerce solution is installed, its elements appear in the Post and Page Builder interface so users can include them in their pages and posts.BoldGrid is more than a Page Builder
BoldGrid includes many other features that are unique. BoldGrid Cloud WordPress can let users test out new plugins, create staging and development sites, and use Total Upkeep to migrate their staging sites to their domains.I hope this gives you a good idea of all the different features of using BoldGrid’s plugins and themes as a website builder. Please reach out if you have any more questions.
Hi Julie, sorry to hear about the problems adding items to the Cart on your website!
Nonce errors can sometimes happen due to the Object Cache settings, and if your website currently has that enabled then that might explain where this issue is coming from.
First, navigate in your WordPress dashboard to Performance > General Settings and look for the Object Cache section there to see if it is turned on. Then, if Object Cache is enabled, go to Performance > Object Cache and make sure that Enable caching for wp-admin requests is deactivated.
I also located a guide from the WooCommerce team that provides some configuration suggestions on how to get WooCommerce to work with W3 Total Cache that offers some additional solutions you can try to get things working as expected.
Please let us know if there is anything else that we can do to help!
In reply to: Removing sidebars from Product Page (Woo)
Hi Jonas-
Thank you very much for reaching out with this feedback, you’re right that it’s not very easy to figure this out in the Customizer. I’ve filed a feature request to make this feature more usable in the future.
For now, you’ll be able to control this sidebar in the Customize > Design > Blog > Blog Page > Sidebar menu. The reason for this is that the WooCommerce Shop Page is basically a “blog page” of your products, as far as WordPress knows.
In reply to: My backup files are not showing
Sorry for the delay. The rest of the log is:
[2020-10-29 14:35:01 UTC] Last error: Array
(
[type] => 8192
[message] => Array and string offset access syntax with curly braces is deprecated
[file] => /home4/dealfin7/public_html/wp-content/plugins/theme_support_comre/includes/thirdparty/parsecsv.lib.php
[line] => 906
)[2020-10-29 14:35:01 UTC] PHP Version: 7.4.11
[2020-10-29 14:35:01 UTC] WordPress Version: 5.5
[2020-10-29 14:35:01 UTC] Total Upkeep version: 1.14.6
[2020-10-29 14:35:01 UTC] Backup process initialized.
[2020-10-29 14:35:01 UTC] ——————————————————————————–
[2020-10-29 14:35:01 UTC] Starting dump of database…
[2020-10-29 14:35:01 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 77147848 (73.57 MB) / 80472000 (77 MB)
[2020-10-29 14:35:02 UTC] Database info: Array
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)[2020-10-29 14:35:07 UTC] Dump of database complete! $status = 1
[2020-10-29 14:35:07 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 77188840 (73.61 MB) / 93513504 (89 MB)
[2020-10-29 14:35:07 UTC] ——————————————————————————–
[2020-10-29 14:35:29 UTC] Database dump file added to file list: /home4/dealfin7/boldgrid_backup/dealfin7_kh7GmJj.20201029-143502.sql / 100095162 (95.46 MB)
[2020-10-29 14:35:29 UTC] Starting archiving of files. Chosen compressor: php_zip
[2020-10-29 14:35:29 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 163506656 (155.93 MB) / 301837936 (288 MB)In reply to: Total Upkeep did not restore
here’s one from the backup…
Local & Remote
Cron Log
Logs
History
Recently Modified Files
Logs
Filename Size Timestamp
archive-1602077411.log 11 KB Oct 7, 2020 08:37 am
archive-1602259177.log 10 KB Oct 9, 2020 11:02 am
archive-1602486908.log 11 KB Oct 12, 2020 02:20 am
archive-1602541763.log 11 KB Oct 12, 2020 05:36 pm
archive-1602614928.log 11 KB Oct 13, 2020 01:55 pm
archive-1602642856.log 11 KB Oct 13, 2020 09:40 pm
archive-1602709575.log 11 KB Oct 14, 2020 04:13 pm
archive-1602738009.log 11 KB Oct 15, 2020 12:05 am
archive-1603091704.log 10 KB Oct 19, 2020 02:27 am
archive-1603194312.log 11 KB Oct 20, 2020 06:57 am
archive-1603696503.log 11 KB Oct 26, 2020 02:31 am
google-drive-upload.log 171 KB Oct 26, 2020 02:57 am
archive-1603944009.log 12 KB Oct 28, 2020 11:05 pm
archive-1604003819.log 11 KB Oct 29, 2020 03:42 pm
archive-1604004188.log 10 KB Oct 29, 2020 03:44 pm
orphaned-files.log 1 KB Oct 30, 2020 10:25 am
archive-1604071532.log 12 KB Oct 30, 2020 10:36 am
archive-1604093360.log 11 KB Oct 30, 2020 04:39 pm
archive-1604301306.log 11 KB Nov 2, 2020 02:21 am
restore-1604473544.log 1 KB Nov 4, 2020 02:05 am
restore-1604473563.log 1 KB Nov 4, 2020 02:06 am
restore-1604515055.log 1 KB Nov 4, 2020 01:37 pm
archive-1604615869.log 1 KB Nov 5, 2020 05:39 pm
retention-local.log 114 KB Nov 5, 2020 05:39 pm
google-drive-connect.log 12 KB Nov 5, 2020 05:45 pm
Built with BoldGrid. | Powered by WordPress.Support from DreamHost.Version 5.5.3
archive-1604071532.log
Close[2020-10-30 15:25:32 UTC] PHP Version: 7.4.3
[2020-10-30 15:25:32 UTC] WordPress Version: 5.5.2
[2020-10-30 15:25:32 UTC] Total Upkeep version: 1.14.6
[2020-10-30 15:25:32 UTC] Backup process initialized.
[2020-10-30 15:25:32 UTC] ——————————————————————————–
[2020-10-30 15:25:32 UTC] Starting dump of database…
[2020-10-30 15:25:32 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 47858576 (45.64 MB) / 49448896 (47 MB)
[2020-10-30 15:25:33 UTC] Database info: Array
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)[2020-10-30 15:25:37 UTC] Dump of database complete! $status = 1
[2020-10-30 15:25:37 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 47868504 (45.65 MB) / 150902288 (144 MB)
[2020-10-30 15:25:37 UTC] ——————————————————————————–
[2020-10-30 15:26:13 UTC] Database dump file added to file list: /home/wp_kf7ap4/boldgrid_backup/sabianearth_com_4.20201030-152533.sql / 40725164 (38.84 MB)
[2020-10-30 15:26:13 UTC] Starting archiving of files. Chosen compressor: php_zip
[2020-10-30 15:26:13 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 102484600 (97.74 MB) / 150902288 (144 MB)
[2020-10-30 15:30:31 UTC] Last error: Array
(
[type] => 8
[message] => unserialize(): Error at offset 679716 of 679918 bytes
[file] => /home/wp_kf7ap4/sabianearth.com/wp-content/plugins/w3-total-cache/Cache_File.php
[line] => 138
)[2020-10-30 15:30:31 UTC] Total files / size archived: 81846 / 8319578101 (7.75 GB)
[2020-10-30 15:31:05 UTC] Starting to close the zip file.
[2020-10-30 15:31:05 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 107674912 (102.69 MB) / 150902288 (144 MB)
[2020-10-30 15:35:44 UTC] Last error: Array
(
[type] => 2
[message] => ZipArchive::close(): Read error: No such file or directory
[file] => /home/wp_kf7ap4/sabianearth.com/wp-content/plugins/boldgrid-backup/admin/compressor/class-boldgrid-backup-admin-compressor-php-zip.php
[line] => 266
)[2020-10-30 15:35:44 UTC] Finished closing the zip file.
[2020-10-30 15:35:44 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 107674864 (102.69 MB) / 150902288 (144 MB)
[2020-10-30 15:35:44 UTC] Archiving of files complete!
[2020-10-30 15:35:44 UTC] Archiving of files did not complete successfully: Array
(
[error] => Cannot close ZIP archive file “/home/wp_kf7ap4/boldgrid_backup/boldgrid-backup-www.sabianearth.com-bb4ef3c8-20201030-152613.zip”.
)[2020-10-30 15:35:44 UTC] Archive filepath / size: /home/wp_kf7ap4/boldgrid_backup/boldgrid-backup-www.sabianearth.com-bb4ef3c8-20201030-152613.zip / 0 (0.00 B)
[2020-10-30 15:35:44 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 107674872 (102.69 MB) / 150902288 (144 MB)
[2020-10-30 15:35:44 UTC] Cannot close ZIP archive file
“/home/wp_kf7ap4/boldgrid_backup/boldgrid-backup-www.sabianearth.com-bb4ef3c8-20201030-152613.zip”.
[2020-10-30 15:36:20 UTC] Last error: Array
(
[type] => 2
[message] => mkdir(): File exists
[file] => /home/wp_kf7ap4/sabianearth.com/wp-admin/includes/class-wp-filesystem-direct.php
[line] => 545In reply to: Remove or Hide Sidebar1 in Westview Theme
Hi Rod,
Sorry to hear that code snippet didn’t hide the sidebar as expected on the Events Calendar and WooCommerce pages, we will do our best to help you get this design problem figured out!
Did you use the code snippet found in this support center article?
Could you also send us a link to a couple of the pages that are still showing the sidebar?
Having that will allow us to take a look at the markup for those pages and determine why the sidebar exclusion rules aren’t being respected there.
I tried adding the code snippet listed in another support article, but it doesn’t seem to be working. I have The Event Calendar plugin and the WooCommerce plugin and the Sidebar1 displays on both of these. Is there another filter I need to add? Or is there a different approach I need to take for these?
Plugin causing conflict with Woocommerce after WordPress update.
Step 1 – Updated all plugins
Step 2 – Search for a plugin conflict.
Step 3 – Found when disabling Rankmath plugin, Woocommerce goes back to normal.
Next step – find a fix for rankmath plugin or change to an alternative.In reply to: [Resolved] Backups depleting system resources
Hi Jesse!
Thanks for responding so quickly!
You were correct; there is an ai1wmp-backups directory. I renamed it to add “.donotuse” but I can certainly delete the directory if necessary.
You were correct again, my website is based on travel and I’m a photographer so it is media file heavy.
Below is the archive log from this morning.
Version 5.5.1
archive-1603260016.log[2020-10-21 06:00:16 UTC] Last error: Array (
[type] => 2
[message] => unpack(): Type L: not enough input, need 4, have 0
[file] => /home/selfis5/public_html/wp-content/plugins/w3-total-cache/Cache_File.php
[line] => 169
)[2020-10-21 06:00:16 UTC] PHP Version: 7.4.9
[2020-10-21 06:00:16 UTC] WordPress Version: 5.5.1
[2020-10-21 06:00:16 UTC] Total Upkeep version: 1.14.6
[2020-10-21 06:00:16 UTC] Backup process initialized.
[2020-10-21 06:00:17 UTC] ——————————————————————————–
[2020-10-21 06:00:17 UTC] Starting dump of database…
[2020-10-21 06:00:17 UTC] Memory usage – limit / current / peak memory usage: 2048M / 81694832 (77.91 MB) / 82506920 (79 MB)
[2020-10-21 06:00:18 UTC] Database info: Array (
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)[2020-10-21 06:00:37 UTC] Dump of database complete! $status = 1
[2020-10-21 06:00:37 UTC] Memory usage – limit / current / peak memory usage: 2048M / 81711416 (77.93 MB) / 265334176 (253 MB)
[2020-10-21 06:00:37 UTC] ——————————————————————————–
[2020-10-21 06:01:00 UTC] Database dump file added to file list: /home/selfis5/boldgrid_backup/selfis5_wo770.20201021-060018.sql / 73223212 (69.83 MB)
[2020-10-21 06:01:00 UTC] Starting archiving of files. Chosen compressor: php_zip
[2020-10-21 06:01:00 UTC] Memory usage – limit / current / peak memory usage: 2048M / 126982464 (121.10 MB) / 265334176 (253 MB)
[2020-10-21 06:05:29 UTC] Last error: Array (
[type] => 8
[message] => unserialize(): Error at offset 132706 of 336769 bytes
[file] => /home/selfis5/public_html/wp-content/plugins/w3-total-cache/Cache_File.php
[line] => 138
)[2020-10-21 06:05:29 UTC] Total files / size archived: 67071 / 7046314377 (6.56 GB)
[2020-10-21 06:05:30 UTC] Starting to close the zip file.
[2020-10-21 06:05:30 UTC] Memory usage – limit / current / peak memory usage: 2048M / 128524336 (122.57 MB) / 265334176 (253 MB)
[2020-10-21 07:17:50 UTC] Finished closing the zip file.
[2020-10-21 07:17:50 UTC] Memory usage – limit / current / peak memory usage: 2048M / 128524240 (122.57 MB) / 265334176 (253 MB)
[2020-10-21 07:17:50 UTC] Last error: Array (
[type] => 8
[message] => mysqli_query(): send of 435 bytes failed with errno=32 Broken pipe
[file] => /home/selfis5/public_html/wp-includes/wp-db.php
[line] => 2033
)[2020-10-21 07:17:50 UTC] Archiving of files complete!
[2020-10-21 07:17:50 UTC] Archive filepath / size: /home/selfis5/boldgrid_backup/boldgrid-backup-selfishmetravel.com-f7fa4d64-20201021-060100.zip / 6716230548 (6.25 GB)
[2020-10-21 07:17:50 UTC] Memory usage – limit / current / peak memory usage: 2048M / 129631272 (123.63 MB) / 265334176 (253 MB)
[2020-10-21 07:17:55 UTC] Backup complete!
[2020-10-21 07:17:55 UTC] Memory usage – limit / current / peak memory usage: 2048M / 128551904 (122.60 MB) / 265334176 (253 MB)I appreciate any help I can get.
Thank you!
Danielle
In reply to: Theme update lost color palette
Hi Stephen-
I’m very sorry to hear that your color palette was lost after an update. That’s definitely not working as designed. If you have a backup, I’d recommend restoring it so that we can salvage your original colors.
How would I save the color changes
Your color palette is stored in your WordPress Database, in the wp_options table, in a field called theme_mods_boldgrid-wedge, in an object called boldgrid_color_palette. Therefore, a database backup can restore your colors.
One easy way to save copies of your Theme Customizations is with the excellent Customizer Export/Import Plugin that saves copies of the theme_mods_* database field.
Is it needed to update themes? How do I find out what is contained in an update?
The majority of updates are for plugin compatibility fixes, most often WooCommerce templates, among others. Occasionally though, an update will address major issues with a new version of WordPress. For example, the release of WordPress 5.5 had some major changes that required an update to our themes. I definitely recommend keeping your themes up to date because of this.
To find out what’s contained in an update, you can check the changelog from your WordPress Dashboard in the Customize > Change Themes > Theme Details section.
Is there a config file that contains the color changes that I could apply after I update?
Since the color palette is stored in the database, a backup of your database (or an export from the Export/Import Customizer plugin) are your best bets.
Again, I’m very sorry to hear about this. As an InMotion Hosting customer, you have access to premium support, so if you’d like you can file a private ticket and a member of our team can log into your site and see if we can recover your colors.
And as always, I highly recommend making a full backup of your site before updating themes and plugins.
I have set up WooCommerce with DICED BoldGrid, everything works except for the download after purchase. On WooCommerce all the settings are correct and should work, but “Your theme (Diced) contains outdated copies of some WooCommerce template files”.
Specifically:
boldgrid-diced/woocommerce/myaccount/form-login.phpversion 3.6.0 is out of date. The core version is 4.1.0,Would fixing this resolve my problem?
How can this be resolved?
In reply to: W3 Total Cache and Cloudflare
Hi Shayan-
- Correct, W3 Total Cache will automatically clear your CDN Cache for you, unless you’ve selected the Only purge CDN manually option in the Performance > CDN menu.
- You shouldn’t need the CloudFlare plugin as long as everything has been configured correctly. The only reason I can think of (off the top of my head) that you might need it is if you’re using the CloudFlare Universal SSL option, but I haven’t seen that used much since free SSL’s have become so common at hosting providers.
- CloudFlare does offer some additional documentation about using their CDN with WordPress, but in my experience you’ll only need to start tweaking things in advanced scenarios.
In reply to: Updating Cobalt Theme for WooCommerce Templates
Hi Marilissa-
We regularly update the themes with the newest WooCommerce Templates, but WooCommerce 4.5.0 was a big release and it’s taking a little longer than normal to get everything pushed out.
We expect to have an update available later this week, or next week at the very latest. I’ll update you here when the new update has been published.
Hi, I am in the process of building my website/online store and am using the Cobalt theme version 1.2.10. I would like to keep this theme, but need to update it to the current version so that it is compatible with the current WooCommerce version. I believe the current WooCommerce version is 4.5.0. Could you please advise? Thank you, Marilissa
Thank you for your help. I am still having problems with the header. I followed your instructions about the logo. The tagline is “100% grass fed beef sales in Texas” I kept that tagline, inserted the logo and pasted the line in the Custom Theme CSS. The logo worked but I did not have the title show up. What I want is the header to look like yours. The Boldgrid logo and the title Boldgrid beside it.
I moved the menu from Header bottom to Header top but it is still in the middle of the page, not to the right. There is a widget on the right I can add a menu to but it is vertical instead of horizontal like I want it to be.
The pages under another page was Woocommerce pages so I can live with that. I also got the shopping cart icon in the menu.
Thanks again for your help. I hope the header problems can be fixed.
Hi Jim-
Sorry for the frustrations, we’ll be happy to lend a hand! I’ll try to tackle your questions one-by-one.
Why can’t I have a logo and a title in the header?
The theme is designed this way to avoid repetition, because typically a logo will include the site’s title in the graphic. Here’s a way you can work around this.
First, before you select your logo, enter the text you’d like to display in the “Tagline” field. Then add your logo and save your progress.
Next, navigate to Customize > Advanced > Custom JS & CSS and paste the following line into your Custom Theme CSS field:
h3.site-description.invisible { visibility: visible; }This will display anything you entered into the tagline right below your logo.
The page links are in a widget. They are in the middle of the page.
It looks like your site was set up with the menu in the “Header Bottom” menu area, which is centered by default. Navigate to Customize > Menus > Primary and look for the Menu Locations setting. If you set this to Primary Menu then it will be at the top-right, rather than centered below the header.
I… placed 2 page links under another. You can still see them on the menu of the home page.
Generally speaking, the menu remains the same across all your pages for a consistent navigation experience for your site’s visitors. There are ways you can accomplish this, such as the Conditional Menus plugin.
If you’re trying to create a drop-down style menu, where some page links only show “under” others, make sure that when you’re dragging them to the right spot, they show up as “indented” underneath the parent menu item. Keep in mind that WooCommerce special pages, like Cart, Checkout, and My Account won’t let you add them as submenus, as you can see in this screenshot:
Usually a shopping cart icon is placed in the upper right of the header. It is not there.
Probably the easiest way to accomplish this is with the WooCommerce Menu Cart plugin, which will add the cart icon, along with information like number of items and cart total to your menu.
You can also add a custom class to your menu item for the cart to add the icon. Simply add the class fa fa-shopping-cart to your menu item, as in this screenshot:
I had a one page website designed by InMotion. But I can’t edit the header the way I want to. It seems to have a mind of its own. Here are some things I have ran into.
Why can’t I have a logo and a title in the header.
The page links are in a widget. I can not move them. they are in the middle of the page. I went to the menu page under appearance and placed 2 page links under another. You can still see them on the menu of the home page.
I have installed Woocommerce. Usually a shopping cart icon is placed in the upper right of the header. It is not there. I have reached out to InMotion about this but they want to charge me just to look at it. This doesn’t seem right to me. I would appreciate any help you could provideSo, If I install the W3 Total Cache plugin and enable page caching, it absolutely kills the functionality of the WooCommerce API. This is a necessary API for the site. I have tried adding /wc/v3 and various forms of that to stop it from caching, but nothing is working. Can you tell me what’s going on or how to get around this? I have seen other posts from a year ago where another had this issue, but it doesn’t appear to have any resolution other than adding what I did, but it isn’t working for me. Thank you.
In reply to: Insert block under Woocommerce
Hello,
The WooCommerce Shop page is what’s called a “loop” – it automatically displays your products without the use of a shortcode (there used to be a shortcode visible on the page in previous versions of WooCommerce).
In order to add additional content where you’d like, you will need to use hooks and actions. These are explained here: https://www.businessbloomer.com/woocommerce-visual-hook-guide-archiveshopcat-page/
You will need to be comfortable working in functions.php in order to do this. If you’d like to work safely in the cloud, and not on your live site, you can follow this guide to set up a staging site – https://www.boldgrid.com/support/total-upkeep/using-total-upkeep-to-migrate-wordpress-for-staging/
Please let me know if you have any other questions,
NicoleI have installed Woocommerce on my website. When you go to the Shop page and try to edit, there is nothing there. Shouldn’t there be a short code or something? I am trying to insert a block under the Woocommerce. When I try to add a block it winds up at the top of the page. I don’t know how to move it. I would appreciate some help. Thanks
Hi Paul,
The error you described seems to be caused by some plugins conflicting with the newest WordPress version. I found a thread in the WordPress support forums related to this error and it seems that one of the primary sources of this conflict is the WooCommerce plugin.
If you are not using WooCommerce on your site then the problem is likely coming from a different third plugin and you can test which one is having issues by deactivating all of the plugins on your website and reactivating them one by one.
I created a testing installation with only BoldGrid plugins installed/activated and did not see the error so hopefully it isn’t one of ours, but please let us know if you find anything to the contrary and we will continue to investigate this issue.
In reply to: W3 Total Cache & WooCommerce 4.4.0
Thank you for the reply. I did not notice any errors in my browser console or run any speed tests. Usually I see a 98 performance with PageSpeed insights. I didn’t even try because it was taking minutes instead of the usual second or two for the Shop page to load. I was desperate to get the site functional so when I read that WP-Rocket had a fix for WooCommerce 4.4.0, I jumped on that. I’m seeing a 92 performance with WP-Rocket. Evidently WooCommerce is aware of the problem and is working on a 4.4.1 fix. Once that is out, I’ll try switching back to W3 Total Cache as it does seem faster than WP-Rocket.
On github.com/woocommerce/woocommerce/issues/27394 there are details about the bug in WooCommerce 4.4.0.
In reply to: W3 Total Cache & WooCommerce 4.4.0
Hi Daniel-
Thanks a lot for the heads-up, a few of our other plugins and themes did have issues with the new WooCommerce update, but this is the first report we’ve seen regarding W3 Total Cache and the new update.
Did you notice any errors in your browser console, or run any speed tests like GTMetrix or PageSpeed insights that you can provide to us so we can see the details?
We’ll also do some testing to make sure that we’re fully “up to speed” with the new WooCommerce version.
I’ve been using W3 Total Cache for sometime without any problem, but WooCommerce released an update yesterday, WooCommerce 4.4.0, and my site speed dropped dramatically. I found that turning off W3 Total Cache actually improved my site. At the same time I received a notice from WP-Rocket which said, “WooCommerce just released a new version (4.4.0) which is breaking themes and plugins, including WP Rocket.” I happened to have purchased Wp-Rocket but never installed it. The email said they had an update to WP Rocket and to install it before upgrading to WooCommerce 4.4.0.
Just to test if the slowness I was seeing was a conflict between WooCommerce 4.4.0 and W3 Total Cache 0.14.4, I deactivated W3 Total Cache, and installed WP Rocket 3.6.4, the version they said worked with WooCommerce 4.4.0. Instantly, my site was working normally again.
Just a heads up if anyone else is experiencing problems with WooCommerce 4.4.0 and W3 Total Cache 0.14.4. Also, someone at BoldGrid might want to look into issues with W3 Total Cache and WooCommerce.
Hello,
We are using W3 Total Cache with WooCommerce Bookings, and everything has been working well with caching pages- except for one problem which is that the product pages with dynamic reservation tool also get cached and this sometimes creates issues for the users as they should always see the latest dynamic content from the server. Do you have any suggestions on how we can fix this? Thanks!
All the best,
Abboud
In reply to: Website just crashed
Hi Klaus-
We’ve received one other error report similar to the one you’ve submitted here. While we investigate and narrow down the error, I recommend reverting to WooCommerce Version 4.3.3, which you can do via the WP Rollback plugin found here: https://wordpress.org/plugins/wp-rollback/ .
We’re investigating this issue, and we’ll release an update to the theme as soon as we’ve resolved the error.
Topic: Website just crashed
<p>I have a dilemma on my hands right now. Website worked beautifully for a long tome. No changes have been made to the site. (Other than maybe an automatic update). I am using the Hydra template as you suggested works with BoldGrid. We also use WooCommerce. Any time one clicks on any link at comes back with:
------------------------------------- Error------------------------------------------- <b>Fatal error</b>: Uncaught Error: Call to undefined function wc_get_loop_prop() in /home/[redacted]/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php:376 Stack trace: #0 /home/[redacted]/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php(363): WC_Query->adjust_total_pages() #1 /home/[redacted]/public_html/wp-includes/class-wp-hook.php(289): WC_Query->handle_get_posts(Array) #2 /home/[redacted]/public_html/wp-includes/plugin.php(249): WP_Hook->apply_filters(Array, Array) #3 /home/[redacted]/public_html/wp-includes/class-wp-query.php(3190): apply_filters_ref_array('the_posts', Array) #4 /home/[redacted]/public_html/wp-includes/class-wp-query.php(3448): WP_Query->get_posts() #5 /home/[redacted]/public_html/wp-includes/class-wp-query.php(3559): WP_Query->query(Array) #6 /home/[redacted]/public_html/wp-includes/rewrite.php(612): WP_Query->__construct(Array) #7 /home/[redacted]/public_html/wp-content/themes/boldgrid-hydra/inc/boldgrid-theme-framework/includes/class-boldgrid-framework-template-config.php(368): url_to_po in <b>/home/[redacted]/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php</b> on line <b>376</b></p><div class="wp-die-message">There has been a critical error on your website.-------------------------------------ERROR END--------------------------------------------</div><p>I also see that Woocommerce is telling me: Your theme (Hydra) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:</p>- Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
- If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Where do I go from here? This site is basically ONLY showing the home page and any link you click on is giving you the error. Thank you for your help ASAP! Klaus
In reply to: Insert PayPal Buttons
Hi Wil-
There are many ways out there to accomplish this, depending on how exactly you need to use it.
Probably the easiest way to simply let your visitors send you money is to create a PayPal.me link which you can use just like any button or link in WordPress.
If you’re looking for a simple solution to let your readers send you a donation or tip without selling a product, I’d recommend the GiveWP Plugin.
There are also PayPal integrations for many forms plugins, like the weForms PayPal Payment Field.
If you’re selling products, downloads, or services with PayPal, you’ll probably want to look into setting up eCommerce with WooCommerce.
I hope this points you in the right direction, Wil. Let us know if you have any more questions.
Topic: woocommerce
I have woocommerce and woosquare installed with my theme and payments are not being processed. I emailed Square and they suggested I contact the theme developer for further assistance.
In reply to: Upload file with email message
Hello Connie-
- If you’re using the weForms plugin that came installed with your BoldGrid Inspirations website, you can use these instructions to include a File Upload section in your form.
- The kind of collapsible table that you’re thinking of is often called an accordion. This functionality isn’t built-in to BoldGrid’s plugins or WordPress, but there are some good options out there, such as this plugin, Ultimate FAQs
- There are a few ways to accomplish this. With a weForms Professional subscription, you can add a PayPal and Stripe payment option to a form. There are also free PayPal plugins available on the WordPress repository.
Quickbooks is a much less common payment gateway for e-commerce, but there are ways to integrate it into WooCommerce.
In reply to: empty sidebar widget issue
I am using the wedge theme so these steps aren’t working for me. I also checked the woocommerce area and didn’t see anything about the sidebar there. Any other steps?
In reply to: Side bar on shop page breaking with W3 PLUGIN
Thank you for your question Paul!
I am sorry to hear that your Shop page is breaking when using caching plugins and our team will do everything we can to help.
I found this article from WooCommerce that outlines some settings you can configure to get you shop working as expected:
https://docs.woocommerce.com/document/configuring-caching-plugins/
Hopefully making those adjustments help you get things working and please let us know if there is anything else that we can do to help!
In reply to: build a site
Hello Mike
There are a few ways to accomplish this. The most popular is WooCommerce, which you can use to create a store for downloads as well as physical products. There are also specialized plugins like Easy Digital Downloads.
Since you’re just getting started, I recommend working on Cloud WordPress so that you can build your site in a safe testing environment and transfer it to your hosting and domain when you’re ready.
Be sure to let us know if you have any questions on the way, we’re happy to help!
Hi Mel, thank you for contacting us!
I am sorry to hear that the unused widget areas on your WooCommerce page are throwing your alignments off and we will do our best to help you get it working.
The product catalog page created by WooCommerce are treated like Blog pages and should use the same theme configuration settings that would work for them. One thing you can try is following the instructions in this guide from our support center to remove the sidebar from blog pages to see if that hides the blank widget areas.
The Read More button under all of your products is added by WooCommerce itself and there are no theme controls that allow you to change that text. However I was able to find a support post in another forum that provided a function you could use to make that change:
add_filter( 'woocommerce_product_add_to_cart_text', function( $text ) {
if ( 'Read more' == $text ) {
$text = __( 'Order Now', 'woocommerce' );
}
return $text;
} );I recommend using the Code Snippets plugin to add that functionality to your website. I hope these steps help you achieve the design you need and please let us know if there is anything else that we can do to assist you.
In reply to: Any way to control how the responsiveness acts?
Thank you for your question. Unfortunately our themes do not have a way of directly modifying the way WooCommerce controls the break points and responsiveness for how products display on their shop catalog pages. However, I was able to locate a thread from Stack Overflow that shows you how to use Custom CSS rule to change the widths of your shop items for mobile devices.
This is the the code you will need to enter to make sure your products display in 2 columns for mobile devices:
@media(max-width:767px){ .entry-content .products li { float: left; width: 50%; } }I hope that code gives you the design that you need and please let us know if you have any additional questions in the future, we are always happy to help.
Thank you for contacting us.
Unfortunately we do not have any controls native to our themes and plugins that allow you to hide the Related Products list provided by WooCommerce, but I was able to locate another plugin that should help you get the functionality you are looking for.
Please let us know if there is anything else that we can do to assist you, we are always happy to help!
