Brandon C

Awesome Jonathon,

Well thank you so much for bringing this to our attention and you can expect an update soon!  We’re always here to answer your BoldGrid questions!

Thanks Fabio,

I understand what you need here.  Sorry, this is not something post and page builder offers right out of the box.  If you don’t want to go the plugin route you may have to set up custom code for this functionality on your own or working with a developer.

I’ve created a feature request on your behalf and if it makes sense to our developers the feature will build it and have the feature implemented into Post and Page Builder in a future update.

I hope this helps Fabio, let us know if we can answer anything else for you!

Hi Fabio,

Thanks for reaching with your BoldGrid Post and Page Builder questions.  I’m sorry, I don’t know if I’m exactly sure what you’re referring to so you may have to add some context.  We offer responsive utilities as a part and Post and Page Builder.

Post and Page Builders responsive utilities allow you to control how elements appear on various device sizes.

I hope this is what you’re looking for but if you can explain in detail I’m sure we can put together a feature request on your behalf for our developers to review.

Thanks a lot and please let us know if we can assist you further with this.

Hi Barb,

Thanks for reaching out with your Crio WordPress theme questions.  We’re happy to help with your Crio fonts and text decoration concerns.  It’s important to remember that website elements are often cached for site performance so when working in the page editor it’s sometimes necessary to clear all cache associated with your website with after making changes.  This includes browser cache and any server side caching agents you might be running.

We inspected your site and it looks like you’ve managed to resolve this issue on your own.  From what I can tell the bold text is displaying properly from my end.  I hope this is the case for you as well!

Thank you, and please let us know if you need further assistance with this.

• This reply was modified 2 months, 1 week ago by Brandon C.

Hi Michael,

I’m sorry to hear you’re having trouble accessing your WordPress website. While BoldGrid provides your theme and a suite of premium plugins for website. The site itself is actually hosted by InMotion Hosting. We have no access to any server level tools or settings so it would be best to contact InMotion Hosting for further assistance on the matter.

I hope this helps!

Hi Isak,

Thanks for reaching out with your BoldGrid CloudWP questions. Its really odd that your new cloud instances and snaps are not installing correctly. Have your installations always behaved this way or is this issue something that just started happening?

The first thing you probably should do is try accessing BoldGrid Central in an incognito browser and spinning up a new installation to see if issue resolves itself. If so, might just be a temporary browser based issue.

It would be a great help if you could send us a screenshot of what you’re experiencing. We have a guide that explains how to send screenshots in our support forum.

We look forward to hearing from you!

Hi Alex-Ann,

Thank you for reaching out and thank you for using Post and Page Builder from BoldGrid. Although we have no control over your email capabilities you should be able to switch your current primary email address by navigating to the Settings > General section of your WordPress dashboard and change the email address from the Administration Email Address input field. You’ll be prompted to confirm the new email address at that account.

I hope this helps! Let us know if you run into in trouble!

Thanks Tim,

I’m happy that will work for you! Changing column sizes in Crio and BoldGrid Post and Page Builder ultimately depend on which site element you’re working with.

Set Responsive Font Size

One global approach is working with responsive typography in Crio to set font sizes according to screen size.

Custom Page Headers/footers

Using Custom Page Headers/footers and footers is a lot like using the drag and drop editor in the BoldGrid Post and Page Builder.

You can adjust the padding or margin of a column by opening the section in the editor, hover over the block that contains the columns you want to adjust and select the hamburger toggle from the blue column selector, then choose Advanced Control.

Here you’ll see controls for the padding and margin of your columns which will allow you to adjust the width.

Remove Auto-Hyphens for Headings

Crio is set to break up longer words in your headings and add hyphens to them as the available screen real estate shrinks by default. This can cause your text heading to drop-down as well. You will need to use some custom CSS to change how auto-hyphens function for your headings.

The following snippet will deactivate the automatic word breaks and hyphens normally added by Crio to all website headings:

.palette-primary .h1, .palette-primary .h2, .palette-primary .h3, .palette-primary .h4, .palette-primary .h5, .palette-primary .h6, .palette-primary h1, .palette-primary h2, .palette-primary h3, .palette-primary h4, .palette-primary h5, .palette-primary h6 {
    word-wrap: normal;
    hyphens: manual;
    -webkit-hyphens: manual;
}

You just need to add this to the CSS/JS editor section of your WordPress Customizer under the CSS section.

WordPress Customizer

You can also control basic Crio header and footer layouts directly from the WordPress Customizer. Here are guides to editing layout design for both the Crio site header and footer:

– Adjust Header Layout
– Adjust Footer Layout

I know this is kind of an info dump Tim but please let us know if you have any questions. Thank you!

Hi Lisa,

Thanks for reaching out and thank you for using the Swifty theme with BoldGrid Post and Page Builder for WordPress!

Swifty is one of our classic/legacy themes so it no longer receive updates to add new controls and settings. I was able to move the Social Icons in the footer around using a bit of custom CSS, ex:

.menu-social {

text align: left;

}

If you can let us know exactly what your goal is I’m sure we can provide you with a custom CSS solution to move the icons around in your footer.

We would like to inspect your website if possible, if you can send us the URL in the thread here we can inspect it. We will remove the site URL during moderation for privacy.

Thanks Lisa, we looks forward to assisting you further with this!

Hi Diana,

Thank you for reaching out, I set up WooCommerce with the most recent version of Crio Pro WordPress theme and I did not receive the out of date templates message.

Could you by chance need to update your Crio Theme or WooCommerce plugin? I know sometimes WordPress sites are set to auto update themes and plugins and it’s possible a missed update may have caused this error.

Can you tell us exactly where you’re seeing the error message and if you can, copy/paste it into the thread here so that we can review it?

Thanks Diana, we look forward to hearing from you!

Hi Rod,

Sorry for the inconvenience, I’ve consulted with the team and the issue is we do not offer the option to purchase BoldGrid products with PayPal. It would be a great help if you could direct us to the link where you made your purchase so that we can inspect it. We’ve looked up your information as well as all transactions for that date and were unable to find a purchase.

Thank you Rod, we’re awaiting your reply!

Hi Rod,

Thanks for reaching out, I removed your transaction ID’s because this a public facing forum and we wouldn’t want any personal information like that exposed. You can access your license keys directly from your BoldGrid Central account in the “Connect Keys section of the dashboard.

Additionally, you can access premium support from BoldGrid Central as well. Click the little question mark icon in the right-hand corner of the screen then scroll down and select premium support and we’ll be able to assist you with your Paypal concerns as well.

Thanks Rod! We’re looking forward to assisting you further!

Hi TW,

We’re happy to continue assisting you. I do remember this topic but I’m unable to locate it using the reference number you provided. Would you happen to have the link to the ticket so that we can pull backup and review your original issue? We’ll need to review your error logs to see if we can determine exactly what’s going on then attempt to re-download and restore the backup file.

We’re looking to assisting you further TW!

Hi Alicia,

Thanks for reaching out and thank you for purchasing Total Upkeep Premium! I’m sorry to hear you’re having trouble with the functionality test but don’t panic.

It looks like your site is failing the Preflight check which is a tool used to test the site to see if it can perform a backup with no issues. You can review the Preflight check results if you visit your WordPress dashboard Total Upkeep > Preflight Check. If the functionality test results in a failure scroll down the page a bit and it will highlight exactly what is causing the preflight check to fail.

If you can copy the fail messages from that list into the forum here we can review the errors and give you our best suggestions on how to resolve them. Often times it requires something like changing your backup compressor type or editing settings in your hosting accounts cPanel Multi PHP INI Editor.

I also recommend attempting to run a backup just to see if this might be a false alarm. Even if the backup fails it will likely produce a backup archive log that we can further inspect for error messages. To locate the backup log navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. You can copy that and paste it here as well, we’ll be able to get some more information about what went wrong.

Thanks Alicia, we’re looking forward to assisting you further with this!

Hey Alison, Thanks for your reply!

You likely came across the Blossom Theme in the “Themes” section of your WordPress dashboard. This would mean that it actually came with your WordPress installation instead of your BoldGrid installation, or that the theme was installed at some point after the initial installation from the “Add New” section of the “Themes” tab. Our themes are normally installed directly from the BoldGrid Inspirations plugin and that plugin only includes BoldGrid themes.

Our other plugins however, such as BoldGrid Post and Page Builder for WordPress stand alone and can be installed individually without a BoldGrid theme. So it’s possible to have BoldGrid plugins installed without actually using a BoldGrid theme.

Crio Pro WordPress theme is our flagship WordPress theme. It includes over 400 fully customizable options and is 100% compatible with the BoldGrid Post and Page Builder. Crio can be downloaded from the link above or directly from the WordPress repository. I’ve ran a search of your domain and I see that you host with our premium partner DreamHost! This gives you all access to our BoldGrid premium themes and plugins.

You have the ability to log into your BoldGrid central account where you can directly access Crio, and all premium BoldGrid plugins. You can download these plugins, which includes the premium version of the “Crio Theme” and “Post and Page Builder Premium”, directly from the “Plugins” section of your BoldGrid Central account.

As for adding HTML to Crio and Post and Page Builder, we have a guide where Andy, one of our WordPress Specialist explains how to do just that. I hope you’ll find it useful!

I really hope this helps Alison! Please let us know if there’s anything else that we can answer for you.

Hi Alison,

Thank you for reaching out with your BoldGrid Post and Page Builder questions!

I’ve inspected your home page and it looks like you may have got the desired “Full-width” layout implemented. The “Template: Content Only” post type could be a layout that was leftover from a theme or plugin you’ve previously had installed. Post and Page Builder may not be 100% compatible with non BoldGrid Themes. We recommend Crio Pro WordPress theme which does allows full width features and Menu Layout control out of the box.

Your Blossom Fashion theme likely controls your menu layout settings. I’m not sure how to setup menus in this theme myself but I located Blossom Themes support for you and I’m sure they’ll be able to help with this.

We’re also right here to answer any other question you may have Alison, don’t hesitate to reach back out!

Thank you!

Hi Mason,

Thank you for reaching out and thanks for using the Colbalt theme with BoldGrid Post and Page Builder for WordPress!

We are aware of the outdated WooCommerce templates in the Colbalt theme but I don’t think it should cause any compatibility issues within your site.

We have a bug request in with our theme developers about the issue, and I’ll see if we can get an update released soon.

I inspected your linked product page and also setup the Colbalt theme with WooCommerce in my own dev environment.  I see the product tab issue on your page but I was not able to replicate the issue in my own instance.  On further inspection I see a custom class and ID class="wb_cptb_1_tab" ID="tab-title-wb_cptb_1" linking to this href inside of the description: `

I think maybe you have some sort of custom setup that links to these anchors and that is causing your error. Can you confirm if that’s possible?

I hope this helps Mason,  we look forward to assisting you further with this!

Hi Robin! Thank you for reaching out.

I see you are working inside of the Crio Pro WordPress theme Custom Header Builder. I want you to know if you’re are attempting to edit the menu links directly you’ll need to modify them from the “Menus” dashboard of your WordPress admin area or the “Menus” section of the WordPress customizer.

It looks like you’ve done everything right in your video, you’re working inside of the Custom Page Header Builder from Crio here. Once you’ve added your hyperlink there the next step is to “Publish” the edits from the right hand sidebar then view the page by clicking the “Preview’ option to see your changes live.

I hope this helps Robin, please let us know if you have any other questions for us.

Hi Nancy,

Thanks for your responses, I’ve tried opening your links from ImgBB and it looks like all but one have errors and are not displaying.  The one I can see referencing the “Nothing Found” error after publishing changes from the editor to your live site.

Edited About Us page: https://ibb.co/album/jVWdqS

This is likely due to a corrupt permalink structure.  Visit your WordPress Dashboard Settings > Permalinks section, then just scroll down and click save without making any change to refresh your permalinks and check your site to see if it resolves the issue.

As for changing the homepage image in Crio it is likely doable from the BoldGrid Post and Page Builder editor.  The image is likely a background image nested in one of our columns or rows. I tried reinspecting the page but it looks like you may have switched to a different Inspiration.  Can you let us know if you’re still experiencing any of these issues on the new Inspiration?

We look forward to assisting you further with this!

Hi Melanie,

Thanks for reaching out with your Total Upkeep questions although I’m sorry to hear you’re having some issues with Google Drive Authorization. If you’re receiving this error it means somehow the your authorization was interrupted and will need to reestablished.

We have a guide that you can follow that explains how to properly reauthorize Total Upkeep with Google Drive. Can you try following the doc and let us know if you continue to have issues afterward?

Thank you, were definitely looking forward to helping you resolve this quickly! Let us know if you have any questions for us.